The only issue I had at this location was connectivity with my phone. Signal strength was strong, but I had to wait forever to load something in the UHaul app. I had to refresh many times as well. On a positive note, when the the app was working, everything went smoothly. Though, this did take me about 30-40 minutes messing with the app and calling support just to get the keys to the truck I reserved. The truck did have a check engine light, but after driving it a few miles, it went away.Joe N.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gardendale, AL 35071
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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No problems. Customer service was great. The employee who checked us in was informative, helpful and friendly. Only issue was renting furniture dolly, we ended up not using it.Cynthia G.
Overall my experience was the worst service I've ever had. I would not recommend using U-Haul services at all.Brandy R.
The entire experience was great! Everything went smoothly. The truck was the nicest one I've rented! The people at Moore's storage were so very nice and accommodating.WILLIAM M.
The vehicle's check engine light is on. I called U-Haul roadside assistance, and they told me not to worry about the light that it was probably just a sensor or something. Vehicle warning lights are there for a reason it could've been critical I would have no way of knowing. The pick up location has a fenced in area, but they leave the vehicles outside the fence right next to the highway. I felt very concerned that leaving my vehicle in that location would be unsafe. I tried to call U-Haul customer service and was told the weight would be over two hours. This level of customer service is unacceptable.THOMAS G.