Customer Reviews for Moore Storage
(U-Haul Neighborhood Dealer)

445 reviews

6980 Old Hwy 31 N   Gardendale, AL 35071

(205) 631-6541

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 631-6541

6980 Old Hwy 31 N
Gardendale, AL 35071

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful

ANN T 
Rating:
4.0

Customer did not leave a comment.

reuben h 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Great help and great customer service.

Gregory W 
Rating:
3.0

Cab was covered in dog hair on the inside. Rig did not have cruise control, radio kept cutting out.

Allie P 
Rating:
5.0

Customer did not leave a comment.

W M 
Rating:
4.0

When in the vehicle there was a notification to check the gas cap. After several attempts, I gave up trying to figure out the issue. The gas cap was on securely and no issue could be found.

Shane L 
Rating:
5.0

Personnel at this location are the best of the best!!

Charles V 
Rating:
5.0

Exceptional Service!

Charles V 
Rating:
5.0

Customer did not leave a comment.

Crystal S 
Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Love the mobile pickup and drop-off

CURTIS S 
Rating:
5.0

Customer did not leave a comment.

james b 
Rating:
5.0

Customer did not leave a comment.

greg b 
Rating:
5.0

Customer did not leave a comment.

christopher w 
Rating:
5.0

Customer did not leave a comment.

DENISE H 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN Y 
Rating:
5.0

Customer did not leave a comment.

micheal c 
Rating:
5.0

Customer did not leave a comment.

Andrea E 
Rating:
5.0

Customer did not leave a comment.

Haley H 
Rating:
5.0

Customer did not leave a comment.

Andrew O 
Rating:
5.0

Customer did not leave a comment.

steve c 
Rating:
4.0

The only issue I had at this location was connectivity with my phone. Signal strength was strong, but I had to wait forever to load something in the UHaul app. I had to refresh many times as well. On a positive note, when the the app was working, everything went smoothly. Though, this did take me about 30-40 minutes messing with the app and calling support just to get the keys to the truck I reserved. The truck did have a check engine light, but after driving it a few miles, it went away.

Joe N 
Rating:
5.0

Customer did not leave a comment.

jonathan j 
Rating:
5.0

No problems. Customer service was great. The employee who checked us in was informative, helpful and friendly. Only issue was renting furniture dolly, we ended up not using it.

Cynthia G 
Rating:
5.0

Customer did not leave a comment.

ChaKiyra P 
Rating:
3.0

Overall my experience was the worst service I’ve ever had. I would not recommend using U-Haul services at all.

Brandy R 
Rating:
5.0

The entire experience was great! Everything went smoothly. The truck was the nicest one I’ve rented! The people at Moore’s storage were so very nice and accommodating.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

gina b 
Rating:
5.0

Customer did not leave a comment.

Carstel F 
Rating:
5.0

Customer did not leave a comment.

curtis l 
Rating:
1.0

The vehicle’s check engine light is on. I called U-Haul roadside assistance, and they told me not to worry about the light that it was probably just a sensor or something. Vehicle warning lights are there for a reason it could’ve been critical I would have no way of knowing. The pick up location has a fenced in area, but they leave the vehicles outside the fence right next to the highway. I felt very concerned that leaving my vehicle in that location would be unsafe. I tried to call U-Haul customer service and was told the weight would be over two hours. This level of customer service is unacceptable.

THOMAS G 
Rating:
5.0

Extremely helpful, wonderful service, and place!

Thomas M 
Rating:
4.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

This is the second time I’ve rented from this location and the people are always so helpful and kind! Would definitely recommend this location for any Uhaul renting needs. We’ll definitely rent from again!

Jana M 
Rating:
4.0

Customer did not leave a comment.

Katherine F 
Rating:
5.0

Mrs. Reese was extraordinarily it was a great pleasure meeting her. Her knowledge experience and understanding love for her job and others kindness kindhearted empathetic warmth and the list goes on and on

Maudrie E 
Rating:
5.0

Customer did not leave a comment.

reuben h 
Rating:
5.0

Customer did not leave a comment.

Justin D 
Rating:
5.0

Customer did not leave a comment.

Ashlee H 
Rating:
5.0

Customer did not leave a comment.

BRYAN M 
Rating:
5.0

Customer did not leave a comment.

terri e 
Rating:
3.0

Commit to a truck stop changing pickup locations the day off. Uhaul ruined my move, charged me a gas charge and extended day due to your issues. This is literally the 3rd time. Good thing you have no competition. Oh and your work at home employees talking to other people while on the phone with you and taking care of their screaming kids.

ryan p 
Rating:
5.0

The lady that helped me was awesome! She was kind and very knowledgeable. Will rent from here again.

Carla M 
Rating:
5.0

Easier than I thought … pickup and drop off was simple, service was great!

david m 
Rating:
5.0

very good experience

Mary J 
Rating:
5.0

Fast and easy. like i like it.

john r 
Rating:
5.0

Customer did not leave a comment.

TIM I 
Rating:
4.0

Customer did not leave a comment.

Wendy P 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

TERESA M 
Rating:
1.0

I went to pick up .y truck and he said it was not brought back k and he was too busy to call and tell me

Ashley B 
Rating:
5.0

Outstanding customer service!

Charles M 
Rating:
5.0

The whole “you may or may not get the equipment you need from where you need to pick it up” experience is stressful. Other than that no complaints. The dealer i used was top notch.

Sean L 
Rating:
4.0

Customer did not leave a comment.

Gregory A 
Rating:
3.0

Be honest with people. I was not told I would be charged mileage, only charged was a flat fee of 29.95/day. 2 gallons of gas was charged to me. The fuel tank had exactly what I left with. 2 gallon of gas will not move the needle. These people are not honest!!

Johnny M 
Rating:
5.0

Customer did not leave a comment.

Braxdon D 
Rating:
5.0

Everything was great. I do wish someone would create “flexible insurance” - where you agree to pay for insurance but only if you have an incident and need it.

MARY M 
Rating:
5.0

They were GREAT and the Teresa was so helpful! The truck size was perfect great!

susan b 
Rating:
3.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Nice folks.

Cathy C 
Rating:
2.0

Hours listed weren’t followed, salesperson didn’t even bother to walk out to the truck to do any instruction or walk-around to mark off existing damage

Ivan D 
Rating:
5.0

Not their fault but there was an old crack in the windshield and it wasn’t noticed. Also those trucks ride horribly uncomfortably.

Caleb C 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S 
Rating:
5.0

Customer did not leave a comment.

CRISTOPHER W 
Rating:
1.0

Over charged me

DOUGLAS H 
Rating:
5.0

Customer did not leave a comment.

DENISE H 
Rating:
2.0

Working dolly for appliances . Correct invoice for equipment we actually used.

jalessia W 
Rating:
5.0

Customer did not leave a comment.

KEWAN B 
Rating:
4.0

Customer did not leave a comment.

PAUL M 
Rating:
4.0

Have what I ordered there on the property. Had damage to items because you did not have the blankets I needed for the move.

matthew c 
Rating:
5.0

Customer did not leave a comment.

DOMINICK G 
Rating:
5.0

Customer did not leave a comment.

MELANIE O 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
5.0

Customer did not leave a comment.

dawn j 
Rating:
2.0

Customer did not leave a comment.

ROSA M 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
2.0

The man I spoke with over the phone was friendly. He said someone would be at the gate to assist me. No one was at the gate. There was a code entrance. I called the same number for assistance and another man answered. He said to leave the trailer alongside the road in front of the fence. This was very inconvenient as there were several trucks already parked along the road and the remaining places were muddy from rain. My first attempt at parking failed as I would have stepped into thick mud. I had to pull forward into an adjoining road and back the trailer in a tight turn onto the road to turn around. I then saw no choice but to park the trailer in the mud. This place has the potential of being a favorable drop-off if customers were given gate access.

Steven M 
Rating:
5.0

Customer did not leave a comment.

DARREN S 
Rating:
1.0

I was held up 35 minutes because the person that was the only one that can do that job wasn’t there on time. There was a constant relay between the man that was there and somebody on the other line bouncing back information as they asked me. I was under the impression that when I did my online check-in did it sped up the process. This is some kind of backwards business where the computer doesn’t even workAnd the only person that can do the job shows up if they want to. This place sucks

JOHN B 
Rating:
5.0

Always friendly and nice... Love renting from them

STANLEY S 
Rating:
5.0

Customer did not leave a comment.

antonio a 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
3.0

Customer did not leave a comment.

Michael U 
Rating:
5.0

Super nice people. Pleasure to do business.

Kevin G 
Rating:
5.0

Better compensation for not having trucks available and having to go way out of the way. Glad to have found the Gardendale site. Nice people and place and accommodating. But put us hours off schedule and out of the way from our original pick up place on west valley ave. Although they were very nice at that site. Both places did all they could do to help and compensate. The corporate company itself could've been more helpful and forgiving.

EDWIN S 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
4.0

Customer did not leave a comment.

Barbara T 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B 
Rating:
5.0

Customer did not leave a comment.

Randy L 
Rating:
5.0

Customer did not leave a comment.

JANET R 
Rating:
5.0

Customer did not leave a comment.

JUDY T 
Rating:
5.0

Customer did not leave a comment.

TOMMY G 
Rating:
3.0

Customer did not leave a comment.

DUSTIN H 
Rating:
5.0

Customer did not leave a comment.

DANIEL F 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

BOBBY B 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
No reviews have been submitted for this location.

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