Trailer Rental & Towing in Freedom, CA at Anbar Self Storage

I rented a 10' truck. The driver's side visor was broken and would hang down a little. It would not stay in the fully stowed position. It didn't obstruct my view, but was a distraction. If not repaired it could eventually hang down enough to obstruct the driver's view.

Returning Customer, never had a problem.

This experience will be escalated to corporate esp re: the manager Brad.

Nice U-haul and trailer was great. Only complaint is that I had to put the trailer on myself with no help.

The clerk, Myra, gave great customer service! :)

The customer service was terrible. There were multiple issues with the reservation. The location was changed. I had to drive an extra 15-20 miles to pick up and drop off the truck. I was unfairly charged for an extra day. I was threatened by the desk person to be charged an extra 100.00 dollars. She was nasty and unapologetic. Terrible experience. I'm seriously thinking of legal action. There were other issues. Too many to mention in a comment section.

The tech was very rude I hate to say but I will not be renting anything else poor customer service

This is my first experience with this self storage. I thought the place was clean and the clerk was very efficient. However, the 4'x8' trailer was a little outdated, somewhat banged up, and noisy for a 900 mile journey. The trailer should qualify for the Smithsonian Institute!

Fast efficient service. Easy and friendly employee's. Good experience. Efficient drop off and payment.

Location and the staff here was great and very helpful with working out my adjustment for my Uber that Uhaul agreed to pay for because my pick up location was changed to a farther distance because the renter in front of me didn't return their rental. I realize this was out of Uhaul's control and they did their best to accommodate me withoaying for my Uber but with holiday traffic and going south to the new location where traffic backs up early and often it tacked over an additional hour and a half onto my day. That's not ideal when you are planning on hitting the road that night.

The front desk woman is mean no customer service skill not helpful at all

Easy check-in, helpful staff, simple return. I would use this location again!!

Nothing it was excellent

The check out process was extremely long due to the Uhaul system. Had I not checked in and paid for my uhaul the day before and brought the confirmation with me, it would have taken over an hour to get the truck. Also the location smelled of marijuana.

Your reservation system is terrible! I made my reservation to pick up the unit at one location, only to find out they didn't have it and had to drive another 45 minute each way to pick it up. That cost me a total of 3 hours on the whole job. I will not use Uhaul again! Fix your reservation system!

THE TRAILER SEEMED TO BLOW OUT MY TRUCKS LEFT TURN TAILER SIGNAL ON MY TWO 2016 TRUCKS

Thank you for your professionalism. I so appreciate everyone’s help. I could not have done this alone. Thank you as well for your patience. This has been a very trying time. Thank you for your goodness.

Just felt we were told so much incorrect information at pick up (from the Anaheim location) that we were surprised by a few things resulting in addition costs to us.

service was fine however, the tires on my truck were bald!! i didnt realize it intil 1/2 way into the trip. very concering to me since i had my 6 yr old son with me and we were going up to the snow. leads me to wonder how much maintenance is done on the vehicles to keep them safe? Tires are the most obvious, i feel like i just traveled with my son in a deathtrap! fyi, i have pictures of the tires. i would be glad to send them to you would like.

customer service was exceptional - great staff

Horrible service and charged me - ripped me off -for $9 on a gas charge when the gauge exactly the same. 40 minutes computer time at checkout for a 24 hour rental? Come on- ridiculous. They would not answer the phone- refused and hung up on me when I asked to talk to the owner. Will YELP a terrible review and submit written complaint to corporate . If I don’t get my $9 back for bogus gas charge considering small claims court. Very unprofessional check out. Stay away from this place.

Nothing. Maria Martinez was professional friendly, and excellent in every way. Nice truck, ran well, clean. I always rent from Anbar. Thanks.

There was no attendant available to help with the hookup but everything went well with no issues. The desk person was friendly and helpful.

The girl in the front office was incredibly polite and as helpful as it was possible for her to be. The trailer, however, almost killed us. The brake was impossible to engage and the parking spots for the trailers are on an incline. We were nearly run over by the trailer when we disconnected it from our vehicle. I called the girl from the front office and she came out back to help us. We had to take a brick holding down a tarp nearby to put under one of the wheels. Fortunately we had secured the trailer by the time she got back to us.

To whom it may concern... Approximately 1 month ago I reserved a 5'x8' enclosed trailer from your dealer on Murray Ave. in Gilroy, Ca. When I was asked by the person what size and type trailer I wanted to reserve, I told him that I wanted one "just like the one I rented last time, a few months ago". He confirmed that he had looked up the rental, and that he had indeed reserved the same enclosed trailer as before. On 11/16/17 I called the store located at 8284 C Murray Ave. to make sure that the trailer was ready for pick up. The gentleman "Will" told me that he had my 5'x8' open trailer ready to go. I explained to him that I could not take my son's 10k wheelchair in an open trailer in the rain on our trip and that we needed another solution. He promised to "see what he could do" and call me back. Instead of Will calling back, I received a call from "Alice" at a 510 number who told me that I would have to drive over the hill from Gilroy to get a comparable trailer in Watsonville. She said that she was a "Regional" representative. I asked if I would be compensated in any way for the mistake. She replied that "we don't rent trailers for free sir". I asked if I could at least return it somewhere closer to my home. She said "No, you have to take it back where you picked it up". Having no other choice, I rescheduled my afternoon appointments and went to get the trailer at the store in Watsonville. I was waited on by a very nice young lady named "Maria". She asked if I would be returning it on Monday as per the reservation, I promised to try but did not think it likely due to the distance between my home in Morgan Hill and Watsonville. She said she would request that I get an extra day on my rental since the mistake was not any fault of mine. On the way home from Southern California yesterday, I got a call from "Alycia", asking when I would be there with the trailer because it was due to go out. I related my conversation with Maria to her and she claimed to have no knowledge of any agreements and no notes in the system. She then called several more times up to and including 5 minutes before I got back with the trailer at noon today. She charged me an extra day and sent me on my way. I have always had good experiences with your company until now. I thought you should know. Respectfully, Scott Thompson Plumbing America Inc. Phoenix Fire Protection I