Customer Reviews for Anbar Self Storage
(U-Haul Neighborhood Dealer)

1,009 reviews

44 Ross Av   Freedom, CA 95019

(831) 274-3233

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 9:30 am–12:30 pm

Services at this Location:

Contact Us

(831) 274-3233

44 Ross Av
Freedom, CA 95019

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 9:30 am–12:30 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff was friendly and efficient. The only issue I had was the after hours drop off. There was no where to park on the street so I had to come back the next day to return the vehicle.

Gary Nagaoka 
Rating:
5.0

Customer did not leave a comment.

Diane Johnsey 
Rating:
5.0

Customer did not leave a comment.

Louis Travaglione 
Rating:
5.0

Customer did not leave a comment.

Andrew Rensi 
Rating:
5.0

Customer did not leave a comment.

Tracy valdez 
Rating:
5.0

Customer did not leave a comment.

Maribel Vanessa Escamilla-Ramos 
Rating:
1.0

Customer did not leave a comment.

Rogelio Lopez 
Rating:
5.0

very easy to deal with. Appreciated I could leave my minivan within the gated area overnight while I had the pick up.

Steven Jonsson 
Rating:
5.0

Customer did not leave a comment.

Mirian Hernandez Negrete 
Rating:
4.0

I rented the 10ft van it performed as it should, the rental people were very nice, no problems. A positive experience.

Maurice Comblatt 
Rating:
4.0

Customer did not leave a comment.

Craig Chambers 
Rating:
4.0

Wash the vehicles inside and out!

PHILLIP BAILEY 
Rating:
5.0

Customer did not leave a comment.

Courtney Chase 
Rating:
4.0

Customer did not leave a comment.

Tom Grune 
Rating:
4.0

Parking for an after hours drop off was extremely difficult; I ended up having to parallel park in a spot that was barely large enough for the 20' truck. I have rented from and dropped off with them in the past and have had good experiences, but something needs to be done about being able to return after hours.

CRAIG DEUTSCH 
Rating:
5.0

Customer did not leave a comment.

ALICIA LANA OLIVARRIA 
Rating:
5.0

Thank’u maria and natally freedom store

Luis Gabriel Reyes Soberanis 
Rating:
5.0

Customer did not leave a comment.

PAUL RIOJAS 
Rating:
1.0

This location was advertised as a 24/7 drop off location. Upon arrival no code was "on file" per customer service operator. Unfortunately my evening route plans were completly ruined.. Now I need to take morning to return trailer and not get to my job. U-Haul should not advertise things without such "details" on file.

Robert Anton 
Rating:
4.0

Customer did not leave a comment.

Michael Nelson 
Rating:
4.0

Customer did not leave a comment.

Michael Nelson 
Rating:
5.0

Great customer service fast and friendly

Nick Miranda 
Rating:
5.0

Customer did not leave a comment.

Michael Nelson 
Rating:
4.0

Customer did not leave a comment.

Melissa Ruiz 
Rating:
5.0

Customer did not leave a comment.

Orlanda Miner 
Rating:
4.0

Check that trucks have been cleaned by previous customers, please.

PHILLIP BAILEY 
Rating:
5.0

No improvement necessary. They have it completely together.

Barbara Anders 
Rating:
5.0

It’s more better if both sides mirror was adjustable

Felix B Tribiana 
Rating:
5.0

Customer did not leave a comment.

Carlos Alberto Salazar Ibarra 
Rating:
5.0

Customer did not leave a comment.

Armando Perez 
Rating:
5.0

Friendly and helpful customer service. I would not change a thing.

Nickolas Peros 
Rating:
4.0

Customer did not leave a comment.

Jose Luis Hernandez Magallon 
Rating:
5.0

great customer service

ALFREDO JESUS ORTEGA 
Rating:
5.0

Customer did not leave a comment.

LETICIA TOVAR ROJAS 
Rating:
5.0

great service; within my budget

james rohan 
Rating:
5.0

Customer did not leave a comment.

Angelica Martinez 
Rating:
5.0

Great customer service. Thank you!

ANTHONY ALCALA 
Rating:
1.0

Customer did not leave a comment.

Nayomi Alvarez 
Rating:
5.0

Customer did not leave a comment.

David Capurro 
Rating:
4.0

Brakes were shot. Almost hit a car because ithe truck wouldn’t stop.

Jason Pearman 
Rating:
5.0

Helpful staff.

Zeb Goodman 
Rating:
4.0

Customer did not leave a comment.

Darren Semone 
Rating:
3.0

Customer did not leave a comment.

Sylvia Bustos 
Rating:
2.0

There was a sensor on the back door of the van that had not been repaired. It kept going off the entire time we had rented the van.

Carol Bjorn 
Rating:
5.0

Customer did not leave a comment.

Marilyn Guerra 
Rating:
5.0

Yes convenient, and easy reservation, pick up/drop off process. Wonderful friendly and helpful staff!

Kelly Terry 
Rating:
5.0

Very easy drop off. The young lady who assisted me was very friendly and had my paper work done by the time the trailer was unhooked.

Gerald Davila 
Rating:
5.0

I can't think of anything that needs to be done to improve the great experience I had.

Anthony Derpich 
Rating:
5.0

awesome experience

james rohan 
Rating:
5.0

Customer did not leave a comment.

Buena Vista Nursery 
Rating:
4.0

Excellent service desk

MATTHEW WHITE 
Rating:
5.0

Customer did not leave a comment.

Michael Nelson 
Rating:
5.0

Smooth transactions! Thank you.

Simon Zarrin 
Rating:
5.0

Customer did not leave a comment.

Wade Phillip Jr Grant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erasmo San Juan 
Rating:
5.0

Fantastic service, extended the rental when I asked.

ALEXANDER OLSON 
Rating:
4.0

It was prompt and courteous. Great job!!!!

rene paz 
Rating:
5.0

Customer did not leave a comment.

Luis Gabriel Reyes Soberanis 
Rating:
5.0

Customer did not leave a comment.

Luis Gabriel Reyes Soberanis 
Rating:
5.0

It was quick and easy to reserve the truck and to pick it up. The office staff are very friendly and efficient. Drop off was easy, Thank you!

Cynthia Ogg 
Rating:
5.0

Nothing, everyone that works here is friendly and helpful I’ve rented the motorcycle trailer from this location numerous times with no issues thank you guys!

Jason Scheu 
Rating:
5.0

Customer did not leave a comment.

Maria Farias 
Rating:
4.0

Truck had a flat tire and leaked oil. Staff is friendly and helpful.

ANTHONY ALCALA 
Rating:
5.0

Great service . Cleanest uhaul I have ever been to.

Cheryl McGowen 
Rating:
5.0

Ball hitch lock knob very hard to turn. ( im a healthy man ) i had to lube with alittle wd 40. also the" drop gate " chain was missing on one side. Friendly receptionist clean location.

douglas swarthout 
Rating:
5.0

Friendly and helpful :)

ANTHONY ALCALA 
Rating:
5.0

The truck was much easier to drive than I anticipated! Wish it would have had automatic locks and windows.

Michelle Whittingham 
Rating:
5.0

Customer did not leave a comment.

Ryan Hughes 
Rating:
5.0

Very professional and friendly staff. A+++

SEAN HURD 
Rating:
5.0

Thank’u maria for you attention

Luis Gabriel Reyes Soberanis 
Rating:
5.0

Truck was waiting for me, staff very friendly and helpful. I had to extend my rental and they were very accommodating.

scott Berlin 
Rating:
5.0

They are amazing

Mirian Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paul Rosewall 
Rating:
5.0

Customer did not leave a comment.

Michel Archuleta 
Rating:
5.0

Customer did not leave a comment.

Mariano Fallorina 
Rating:
4.0

Customer did not leave a comment.

Briana Wagoner 
Rating:
5.0

Natalie provided really good customer service. Thanks

Barry Pearlman 
Rating:
5.0

Customer did not leave a comment.

Stacy Silvey 
Rating:
5.0

Customer did not leave a comment.

Michael Guthrie 
Rating:
5.0

Customer did not leave a comment.

Rachel Wobrock 
Rating:
5.0

Service was great, unlike most other places.

victor villanueva 
Rating:
4.0

Customer did not leave a comment.

Rhonda Carvalho 
Rating:
5.0

The women hooked it up to my car and removed it when I returned. Very friendly and great service.

Paul Carruba 
Rating:
5.0

Customer did not leave a comment.

Steve Zelmer 
Rating:
4.0

Seats were covered in dog hair.

Amber Cervantes 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Estrada 
Rating:
5.0

Customer did not leave a comment.

Ramon Fernandez 
Rating:
5.0

Customer did not leave a comment.

Eric Cano-Uribe 
Rating:
5.0

Lady at the front was very professional and incredibly helpful. Great team!

Garrett Richard 
Rating:
5.0

Customer did not leave a comment.

Seyedmojtaba Mansouripour 
Rating:
3.0

This was my pick-up location (1 hour away from original pick-up location) AFTER customer service tried for over 2 hours of to find me a truck for which I had a reservation (uhaul even called and talked to me to confirm my truck the day before). My original pick-up location was in Aptos, Ca. The Aptos location is terrible. People who work there have with no work ethic. All they said was “call customer service” when the computer said my truck was somehow not available. If this is who is representing the uhaul brand, please fire your hiring manager-they are bad at their job. Mind you, they had many trucks sitting there they could have let me have. Before anyone gets any bright ideas that these trucks are reserved for other people…too bad. Someone took my truck, I would just like to return the favor. If you think the “we guarantee your equipment” is real, think again. Oh, they gave me the $50 “if we don’t have your equipment”, but with the mileage charge, they more than make up for it. The only bright spot was your customer service employee Ashley. She did eventually find a truck, and was very pleasant. Give her a raise, or better yet, make her the new hiring manager.

Frank Leonetti 
Rating:
5.0

Customer did not leave a comment.

John Moskwa 
Rating:
5.0

Customer did not leave a comment.

Denise Roaton 
Rating:
5.0

Thank you for everything the lady is so pretty and she bring me excellent coustomer service 100% recommended and thank you again

JORGE MENDEZFALCON 
Rating:
5.0

Extremely friendly staff, very helpful and kind. Instructions were easy and the 15' was in great condition and drove nicely. I was on a wait list for a truck and they were very quick in getting back to me. Wouldn't change my experience, it was lovely.

Jennifer Okamoto 
Rating:
5.0

Customer did not leave a comment.

Frederic Baker 
Rating:
5.0

Nathaly and her team did fantastic! Great service answered all my questions.

Ivan Yepez 
Rating:
5.0

Customer did not leave a comment.

Deborah Garett 
Rating:
5.0

Amazing customers service!!! Friendly, quick and super helpful!

Deborah Molina 
Rating:
5.0

Customer service was excellent. Painless experience!! A++

Timothy Stanford 
Rating:
5.0

Gracias muy atentos excelente servicio❤️

NORYELINA TORRES 
Rating:
5.0

Clean ans safe the costumer service super professional

FRANCISCO DELACONCHASEPULVEDA  |  Overall Experience 
Rating:
5.0

Ty anbar storage. No complaints all love💯

Douglas Allan Witkop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Antonio Limones  |  Overall Experience 
Rating:
5.0

Everything was fine other than the light had never worked. The employees at your facility ALL were amazing to deal with. Very courteous and respectful. Thank you

ALVARO ALMIRA  |  Overall Experience 
Rating:
5.0

Jennifer was on top of it!

Akin Otto  |  Overall Experience 
Rating:
5.0

I really liked it. Facility

Veronica Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Kay Villaire  |  Overall Experience 
Rating:
5.0

Anytime I need storage for a while, this is the only place I use. Thank you Anbar Self Storage.

Lannie Atkinson  |  Overall Experience 
Rating:
5.0

It’s a great place to do business with! They are very helpful, clearly communication, and the facility is easy to get to the storage unit. Thank you for great service.

Pamela Masich  |  Overall Experience 
Rating:
5.0

Very friendly staff.

Debra Lynn Damick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Medina Martinez  |  Overall Experience 
Rating:
5.0

Brad the Manager is an exceptional individual. This gave my experience at Anbar storage an A++ The entire experience renting our pride possessions was outstanding. Thank you to the Owner, Brad and the entire team at Anbar storage.

Steven Richard Skipper  |  Overall Experience 
Rating:
5.0

I really like you service 😃thank you very much they was very helpful

Esperanza Ceja  |  Overall Experience 
Rating:
5.0

I was very impressed with the quality and service.

FREDDIE LEO CASTILLO  |  Overall Experience 
Rating:
5.0

Customer service was great, everyone at the front desk was very professional and on top of everything. Great job!

rebecca cazarez  |  Overall Experience 
Rating:
4.0

I hope we can get more access after work. Probably close after 8:00 PM? Thanks a lot!

JIE CHEN  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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