The drop off location on my reservation said something and then when I returned it said it was a different location. Might have been miscommunication but was not resolved without me having to pay fees that I should not have been responsible to due to an error on uhauls part. Not to mention, the customer service rep I spoke to was extremely rude and placed the blame on me. I have receipts and screen shots that prove the error was on uhauls side, and will be escalating this instance as high as possible, and hopefully get a refund. Terrible experience and made my already stressful move even more stressful. You have lost a customer and I will be reaching out to anyone I know that requires your services to seek alternatives so they can actually get professional assistance and customer service
Thomas O.
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Florence, AL 35630
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Rebecca & Mary were awesome!
Kylie C.The ABS light was on when I received the truck and the alignment was completely off. It was very scary driving that thing
Angel C.The staff at the rental office was kind and made the check in and out process easy. For the personal interaction they were great and kept me informed on everything that I needed to know to not receive extra charges. However, while the truck I received was sufficient for the task, it really needs an alignment and to be cleaned out. When i was cleaning it before returning it I found trash from the precious users (things that could no way have been ours). There were also crumbs and loads of tiny trash like that in the front cab. Also the online rental let me reserve for ten a.m., but the office doesn't open until noon so there was a delay in actually receiving the truck (they extended my rental time to match with the delay). The staff assured me that normally there is a way to get the truck at the originally agreed on time, but it did not work out that way for me
Karen C.Very good
damarick K.