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Melanie D.
Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The cleanliness of the van was ridiculously unsanitary, it looked and smelled like a pig pin. Representatives explained why the van was filthy, and it was the only one available, so I took it because it would have been a big inconvenience to find another one at another location. Therefore, my experience was horrible, management should have found a better way to detail the interior if they couldn't get the interior clean themselves.
Randall H.Very nice staff.
Bobby J.The customer service person that I spoke to one the phone (not at this location) was not at all helpful, very condescending and dismissive.
Emmet P.The customer service was excellent.
Thomas M.Great place to rent.
STUART R.I was told the fee was 13 dollars less but was still charged the amount that it was wrote up for.
Peggy B.The truck was NOT comfortable to drive. This was no fault of the service provider, but a defect in the design of the truck itself. The position of the gas pedal necessitated and extremely awkward foot angle that caused significant fatigue and cramping. Also, the "foot box or well" that contains the brake and gas pedals was EXTREMELY SMALL and uncomfortable. I used to own an MG Midget that had a larger and far more comfortable pedal set up and foot well. Other than this very significant comfort problem, I had no problems with the truck. It was well maintained, clean and problem free. My suggestion is to either redesign the pedal arrangement in future trucks, or include a cruise control, which I was surprised wasn't included as standard equipment on a truck designed to potentially cross a continent!
Greg G.Awesome customer service!
Kimberly J.My returned fuel level was read incorrectly and I've been billed as if I left half the fuel I did in fact leave in the truck. Unless the garage is marked in 8ths and there's only 4 of them, there is definitely 1/4 of a tank left in the truck I used.
Peter A.Not charge so much per mile. Gas is so expensive and you're charging. 99 cents a mile on weekends!
Dawn S.Provide excellent overall customer service that helped in my confidence by renting from UHaul.
Michael G.Nada
JD C.Customer service was excellent!! The ladies wee very helpful and explained everything to me when I asked the question about the mileage.
Chanda W.Kara is an amazing manager at this location and I'm amazed that she has not yet been made a regional manager!
Cyprian M.1. Keep good people like Karah Henry. 2. Direct line to local business without prevention by call center. Sometimes you just have a quick question.
JANETTE G.Keep up the good work!
JACQUELINE T.Excellent service. Fast check out and easy return.
ELLIS S.Give the local locations more power to help customers instead of having a corporate 800 number for customer service with people who don't have a clue. This move would have been a total nightmare without the help from the people at this location.
JAMES P.Very helpful and friendly service. Top notch at this Midgard location. Thanks Kara h Henry.
DEBORAH D.The young lady at the storage facility was an excellent representative of your company. I had had a less than pleasant experience dealing with your corporate central phone bank. The second lady I spoke with on the corporate line (when making my reservation) was very helpful and exceedingly professional. The first guy with whom I spoke was rude and condescending. Two traits that, I'm quite sure, are not fostered by U-haul. I'm hopeful that someone will listen to the initial phone conversation that I had with the young man and set him straight. I've been awaiting a phone call regarding that interaction with your employee.
DANIEL J F.By not fully understanding the overdrive function on this particular truck, I estimate it cost me about $100.00 more than it should have for gas. A little more clarification on that would have been nice.
CHRISTIAN H.Great people!
KEVIN K.Was close to where I was moving to. Drop off was easy and simple….even an old dude can figure it out.
Melvin V.You guys were terrific!
BENJAMIN W.Great experience. Not sure it could have been any better.
James R.Trailer was heavy but no tongue jack. Hurt myself lifting to the hitch. Considering legal action against UHAUL. Stupid decision not to accept cash which isegal tender.
Chris T.I was charged incorrectly. Tried calling back the location of drop off no one answered.. 2 day rental at 39 per day ended up being charged $157 plus another $249 over charged an pissed I am
BRANDON B.Karah and her team are amazing!
BENJAMIN B.Surge brakes did not work
JOHN S.Insist customers use jack to attach to hitch. Otherwise, all good.
DOUGLAS M.The truck we were supposed to have for 24 hours had broken down, closest 26 foot truck was 35 miles away. While I commend the location staff for looking for a solution, I was the one that asked about trucks sitting on the lot. A 26 foot was already scheduled to go to North Carolina but a 15 foot was there and not scheduled until late that afternoon(5:30). I asked about it since I had no other solution, and finally was allowed to rent it. I got it back barely before 5:30 for next customer. Asked if I could get money took off bill for inconvenience was told nothing they could do? I took a much smaller truck, did not get to move all items needed to move and returned truck in time for next costumer. I think I went way above and beyond but nothing not even a thank you. Told call 1 800 uhaul
Phillip T.The owner was the most helpful and informative person from U-Haul that we have dealt with. If we need to rent another we will use his location to pick up our U-haul from!
GEORGE S.Staff very helpful.
RUTH D.I have storage with this facility. They're easy to work with and have a great operation. They make Uhaul look good, and could take Uhaul to school on how to help costumers.
Clayton A.5 stars.
Shawn S.They were good people and most helpful.
KAY S.Very helpful
RONALD B.