The man who claims to be the â€œownerâ€ was rude and aggressive on the phone. I had a question and he stated â€œIf you would shut up I would answer your question.â€ I was in shock and told him that was very rude and he hung up on me. I called back to speak to a manger and it was a women who was equally as rude. I was charged $20 for dropping the uhaul off 12 hours early. I would suggest no one ever uses this location. I have never been spoke to so rudely and aggressively.Cassie S.
Trailer Rental & Towing in Festus, MO at ASA's
(Distribuidor de U-Haul del vecindario)
Festus, MO 63028
(Across Street from ZX Gas Station)
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 1 p. m.
- 5/31/2021: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Festus, MO 63028
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I do not see room for improvement. All was great!!!!GARY G.
The person was very friendly and personable but I feel like she wasn't very knowledgeable about the business.DAVID S.
Very hard to find. There is no signage at their gravel road entrance, the attendant wasn't available at check out to discuss the bill, and we ordered and paid for an appliance dolly that was not in the truck at pick up. Attendant at pick up was very friendly.Josua R.
Its a good location and its cleanjoseph S.
Great customer service and friendly peopleJeramy W.
No changes needed Equipment was ready for pickup when promisedLeslie B.
Great experience with Asa's. Everything was ready when needed. Great customer service.Tamara P.
Asa. Was very helpful. Made it a great experience I would definitely use them againMarion S.
Exceptional customer serviceJOHN T.
Give me a call at 573 219 2415 to discuss the items I returned, did not use, but did not get credit for.DAVID M.
Great customer service and helpful.Frank P.
Owner was rude and very unprofessional.Joshua J.
The people were fast and great! I couldn't have got better service..Thank youJOSHUA H.
Asa UHaul in Festus is the worst UHaul I've ever used. The man lives on a trailer, on the site and was over an hour late to his own business. His answering machine message is so obnoxious and offers no help. Many people own businesses and get sick. The way he handled this was awful. We've owned our own business for many years and we're younger than this man but much more mature. When people depend on you and prepay for a product or service it's your job to get it done. The truck also had 70k miles more than the CS lady had recorded. Suspicious. Take that as you will. A man apparently his dad showed up asking us personal info. He was not an employee. This is/was not ok. The truck speed was off, it registered 5 miles different than actual speed. Coming from a mechanic driving the truck, we are sure there's other issues with the truck.MICHELLE B.
My first location didn't have the equipment I needed so the lady on the phone switched locations. I drive an hour to get it and she failed to mention he leases the trailer and it has to be returned there. Wasted hours of driving and tons of fuel because she sucks at her job. Asa was awesome and it wasn't his fault.Zachary S.
Mention in the website when a drop off location is not available. The lady that came to notify me that she will not accept my uhaul trailer was not very inviting. Uhaul gave me a great experience until drop off time...MARIAH F.
Outrageously expensive!!dennis M.
Very easy no hassle. Great peopleChad D.
Back up cameras helpDavid B.
Owner was very helpful. He made sure everything was secure and safe. He took pictures. All was good!angie E.
Kimberly was very helpful and easy to deal with.Russel S.
Scott was super friendly and personable! Normally things like this are very to the point. He was friendly and made you feel like you have known him forever. Definitely cares about his career.Jules S.
A disgrace to the uhaul brand. Left a couple of cups in cup holders then realized after dropping the key. Charged $30. Gates were locked when I arrived mid afternoon. Again charged for after hours dropped. Called, and some backwoods guy yells â€œfirst off I'm not your trash manâ€. There are better ways to address customers. Maintain professionalism. I would never do business with this location again. The money is not the issue. While no one wants to be hustled and price gouged, especially during a pandemic, everyoneâ€”EVERYONE should expect to be treated with respect. Uhaul should watch who you give franchise rights too. I'm hoping it wasn't the owner because the person on the phone was straight out of deliverance â€”queue the banjosTIMOTHY A.
Everything was ready and on timeDOUGLAS H.