Comentarios de los clientes para ASA's

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de ASA's

Clasificación general:

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Alan N.
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El cliente no dejó un comentario.

MICHELLE B.
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Asa UHaul in Festus is the worst UHaul I've ever used. The man lives on a trailer, on the site and was over an hour late to his own business. His answering machine message is so obnoxious and offers no help. Many people own businesses and get sick. The way he handled this was awful. We've owned our own business for many years and we're younger than this man but much more mature. When people depend on you and prepay for a product or service it's your job to get it done. The truck also had 70k miles more than the CS lady had recorded. Suspicious. Take that as you will. A man apparently his dad showed up asking us personal info. He was not an employee. This is/was not ok. The truck speed was off, it registered 5 miles different than actual speed. Coming from a mechanic driving the truck, we are sure there's other issues with the truck.

Zachary S.
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My first location didn't have the equipment I needed so the lady on the phone switched locations. I drive an hour to get it and she failed to mention he leases the trailer and it has to be returned there. Wasted hours of driving and tons of fuel because she sucks at her job. Asa was awesome and it wasn't his fault.

MARIAH F.
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Mention in the website when a drop off location is not available. The lady that came to notify me that she will not accept my uhaul trailer was not very inviting. Uhaul gave me a great experience until drop off time...

dennis M.
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Outrageously expensive!!

tony R.
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El cliente no dejó un comentario.

kris L.
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El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

ronnie W.
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El cliente no dejó un comentario.

Tomey F.
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El cliente no dejó un comentario.

diane P.
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El cliente no dejó un comentario.

pamela S.
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El cliente no dejó un comentario.

SHIRLEY G.
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El cliente no dejó un comentario.

justin G.
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El cliente no dejó un comentario.

Chad D.
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Very easy no hassle. Great people

Kenneth Y.
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El cliente no dejó un comentario.

cary S.
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El cliente no dejó un comentario.

David B.
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Back up cameras help

angie E.
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Owner was very helpful. He made sure everything was secure and safe. He took pictures. All was good!

Russel S.
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Kimberly was very helpful and easy to deal with.

matthew C.
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El cliente no dejó un comentario.

Jules S.
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Scott was super friendly and personable! Normally things like this are very to the point. He was friendly and made you feel like you have known him forever. Definitely cares about his career.

TIMOTHY A.
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A disgrace to the uhaul brand. Left a couple of cups in cup holders then realized after dropping the key. Charged $30. Gates were locked when I arrived mid afternoon. Again charged for after hours dropped. Called, and some backwoods guy yells “first off I'm not your trash man”. There are better ways to address customers. Maintain professionalism. I would never do business with this location again. The money is not the issue. While no one wants to be hustled and price gouged, especially during a pandemic, everyone—EVERYONE should expect to be treated with respect. Uhaul should watch who you give franchise rights too. I'm hoping it wasn't the owner because the person on the phone was straight out of deliverance —queue the banjos

Kelly W.
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El cliente no dejó un comentario.

Millie M.
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El cliente no dejó un comentario.

DOUGLAS H.
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Everything was ready and on time

Jaimie D.
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The owner or guy with the three dogs was very unprofessional. He berated me because I showed up 20 minutes before he opened. However the gate was opened as was his door. I never saw a posting showing his actual business hours.

Joani J.
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El cliente no dejó un comentario.

Christina C.
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Rental company was closed.

Shannon S.
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El cliente no dejó un comentario.

CANDYCE L.
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Awesome service and people :)

BRITTANY F.
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Set up, pick up and drop off were a very easy and smooth process and people and communication were great. Much better than last experience at a different location.

Steve K.
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El cliente no dejó un comentario.

Aaron B.
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El cliente no dejó un comentario.

stewart G.
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El cliente no dejó un comentario.

Jo M.
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El cliente no dejó un comentario.

Suzie B.
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Scott was very courteous and really helpful!!

Jon N.
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Asa and his crew are friendly, professional, efficient, knowledgeable, and very customer oriented. The van was in immaculate condition. This was such a great experience, I have already recommended them to a friend, and reserved another vehicle for myself in less than two weeks.

richard R.
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El cliente no dejó un comentario.

JOHN P.
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Very helpful and pleasant.

George R.
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Asa charged $12 for 5 gallons of fuel. I returned truck with a couple of gallons more than when I rented truck. I do not intend to pay the $12. I will notify visa if $12 not removed from total bill. Also I spent 1 hour trying to get resolved over phone with no success.

DANIEL H.
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Super nice people, very very clean and well cared for equipment.

Nicholas S.
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El cliente no dejó un comentario.

Michael P.
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Ensure clear communication relating to reimbursement for an early return.

Nicole E.
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After going to 2 places that were a complete joke They helped me out as quickly as they could since the website was down!

Christine T.
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Friendly, courteous service.

Richard D.
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Everything was great! Out of state move with 25' truck. Pick and drop off locations were both great.

James S.
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the people their were fast and friendly very professional and i would recommend them to every one...thank you very much..

mark M.
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I cannot express enough the professionalism,hospitality,and patience that Scott ( Rookie ), from ASA showed me. He made sure that from the time I arrived into his shop, to the time I left, that I fully understood everything and answered all of my questions comfortably. Uhaul was in contact with me( via email and text) before I walked out of ASA's location. Uhaul gave me pointers on pick up and drop off. Very friendly, easy to deal with, no hassle business. It really was a great experience. Due to the Covid 19, Rookie from ASA and Uhaul, made it safe and convenient with the correspondence through my electronic devices. I can't say enough about these companies. Thanks again Rookie and Uhaul. I will definitely be back and would recommend anyone

paul D.
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Could not find the entrance.

Lisa H.
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El cliente no dejó un comentario.

Chris H.
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Online pickup was a hassle. Ended up going inside so they could process everything.

Sonya W.
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When picking up trailer lady in office was great! But returning couldn't raise anybody In office. A man finally came in and I told I was bring trailer back and he said okay just dump it off. I ask him if I couldn't have some help and he said oh he guess so he send one of the girls out. It was kinda like I was a pain in his ass.

GALEN E.
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El cliente no dejó un comentario.

Ryan G.
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Location was closed (and gate was locked) until 5 minutes after my pickup time. I had to do most of the trailer hookup myself because the staff couldn't release the trailer brake or attach the trailer to my hitch, forgot to attach electric, so I ended up doing those things myself. Staff wasn't knowledgable about the online booking process and was asking for things like a credit card that I had already entered online. Pickup location is also just a gravel yard, which was unclear during booking. I have a lifted SUV, so it was fine, but if I was in a regular car it would be a bit of a problem.

Gary W.
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Minimize the cussing on the phone and in person. We love dogs, but the puppies claws are sharp and scratched the back of my legs a couple times. The lady was awesome. The gentlemen at pickup and drop off (two different guys) had potty mouths. I would prefer not to hear the cuss words.

frank D.
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nothing my experience was perfect

Melissa E.
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Nothing it was perfect for me. Thanks again for everything...

Randal F.
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El cliente no dejó un comentario.

Zach S.
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El cliente no dejó un comentario.

john D.
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I wouldn't change a thing everything was perfect with this

robert W.
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The owner at ASA was great. I picked up my rental on a very cold day, and he had it sitting right outside the door already running with the heat on when I showed up. Great customer service.

Gary S.
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El cliente no dejó un comentario.

megan P.
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El cliente no dejó un comentario.

Terry B.
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Awesome stuff

devin G.
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El cliente no dejó un comentario.

Gary R.
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El cliente no dejó un comentario.

shawn L.
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Scott was was friendly and knowledgeable about suggesting which unit to rent. Great customer service, will use this location from now on when I need to rent.

renee M.
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Wonderful experience. Very friendly staff. Pleasant atmosphere. Helpful, kind and courteous staff.

Ronald L.
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El cliente no dejó un comentario.

Anna M.
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I was asked if I would have it back by 730 I told the rep no. He apparently still schedualed it for that time. Somehow I guess you charge like a 50 dollar late fee or something idk bc I returned it at 10pm and dropped it off where he said to. I was charged 100.93 cents. He said nothing about a late fee or that I had to reply to check in the equipment bc my phone died while I was moving and I knew nothing about it until j got home and charged my phone. I would've made sure it was still charged otherwise. It would've just been nice to know the process I needed to do. It was 39.95 plus the 14 dollars. I told him I wasn't going to have it back by 730 but he still schedualed it and acted like it was no big deal and I should've been told I would be charged extra. Its very unprofessional honestly. I work hard for my money so I dont appreciate people being careless with it.

Charles M.
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Don't nickel and dime the customers

Carrie K.
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very cute pups

Gerald D.
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Always fantastic to deal with. Could not of had a better experience. Would highly recommend to everyone!!

John S.
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El cliente no dejó un comentario.

kathryn R.
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El cliente no dejó un comentario.

linda C.
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Very nice, friendly, helpful people.

John C.
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Scott Asa. Great manager

Christopher G.
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Asa was very friendly and helpful with the rental. I would definitely recommend using him for any moving need.

Tom R.
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Maybe not have 2 pit bull looking digs greet you at your car door. I had to wait until dogs were put in back room to go inside and do paperwork.

Suzanne D.
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El cliente no dejó un comentario.

John C.
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Very clean office with highly responsive owner

Chad M.
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Great friendly service.

Steven N.
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Blankets as ordered were not in truck. The online check in is useless if you have to return to get what wasn't ready.

Robert C.
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El cliente no dejó un comentario.

Robert M.
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The gentlemen named Scott was spot on I very rarely name a person by name. He is a definitely a asset to your company

Michael C.
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Efficient, friendly, and helpful

karen O.
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El cliente no dejó un comentario.

patricia K.
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Friendly and excellent customer service

Elizabeth E.
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Nothing

Gerald D.
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Was great to work with!!

James T.
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My truck had none of the rented moving equipment on it and then I was charged for said equipment.

Helen M.
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I had a wonderful experience here. Scott was friendly, helpful and awesome! I will definitely utilize this service/location again in the future!

Jon P.
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El cliente no dejó un comentario.

Terry R.
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Crossing over sb highway to get onto NB can sometimes be dangerous if pulling a trailer. Same way when traveling nb and having to cross sb to turn into entrance due to the way MoDot did the entrance. Asa was very helpful and courtious.

Hope W.
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El cliente no dejó un comentario.

Stephen R.
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El cliente no dejó un comentario.

Donna W.
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Nothing. The people were great. The truck was great.

Florence B.
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El cliente no dejó un comentario.

Alberta C.
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El cliente no dejó un comentario.

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