The trailer I rented had a small crack in the rim an air leaked out very slow . So I was broke down on the side of the road for two in a half hours when the first service truck arrived with no rim or tire to fix the problem,so off he went then another service truck arrived one hour an forty five minutes later with the rim an tire ,an I was back on the road .no one listens when I first called the service for help the first time an told them I had a cracked rim .your co need better listening skills.RUSSELL L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Energy, IL 62933
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- 4.0 Average Customer Rating
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Service engine light was on when took ownership of equipment. Was not aware until after signed and was leaving parking lot. Immediately called once I noticed to the person who just rented me the equipment in the ace hardware store. And was told to call 1800gouhal, which I did. I was told to continue with the rental, however it seems as these vehicles are not well maintained, and had I been doing more than just in town moving could potentially caused a big problem. A lot of rentals are leaving state for moves and a check engine light is not good. The person who I spoke to did no diagnostic but since I reported â€œIt was driving fineâ€ was told to continue. I should have been offered a rental that was better maintained for what I was paying. The cost of the rental and the $/milage should be put to use to make sure these rentals are maintained and in proper working order. Everything was fine. I was able to complete my move, but not without worry if I was going to break down in the process of my 2 day move on the side of the road. There could be a number or reasons why the check engine light was onâ€¦ some minor others potentially very serious. And no diagnostic or other options given to me at time of call except to carry on with the rental and call if any further problems was offered to me . I feel this is bad practice. The purpose of this company is to rent a piece of equipment that is safe and reliable to assist with moving and transport needs. I understand things happen that can not be controlled, but this was a known fact that I alerted someone to immediately and was not addressed in a proper way, in my opinion.Laci B.
I didn't get the two dollies I paid for. Made moving take ALOT longer. But everything else was just fine.Jacob P.
The truck cab was dirty with crumbs and grime. The truck bed had a lot of debris from the last renter. I didn't mind but it wasn't great.Eric B.
I have never towed anything before and I couldn't back the trailer up. John at the return location backed the trailer for me. So pleasantly surprised. Thanks.DANIEL H.