Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

83 comentarios

635 N Pershing St   Energy, IL 62933

(618) 988-0262

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 988-0262

635 N Pershing St
Energy, IL 62933

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The guy didn't know how to check in the truck return and as a consequence I ended up paying for an extra day that I didn't have the truck

Susan H. 
Clasificación:
1.0

The young woman at the front register was left by herself to deal with many customers at the end of the day. She was awesome, smart, polite, but did not have the experience to figure things out quickly regarding rentals. We were able to piece together the problem and she solved it well, but her supporting staff, all men seemed as if they could neither care about helping her and were not concerned about the needs of people showing up that needed to be helped. In addition to this, there was an older gentleman who "helped" a black man and his child with plumbing or gas parts. He seemed very biased and rude towards the man, who clearly knew what he was doing and was demeaning to him in front of other customers. Keep the young woman at the front of the register and develop her promising skill set. The cat did a better job than the guys around her of attending to customers. He deserves a promotion immedietly. I waited over 45 minutes to leave with the rental. Not acceptable, except to say that the young woman was exceptional.

Ann D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don P. 
Clasificación:
5.0

There should be an easier way to process of renting and returning

HENRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
1.0

The time from entering pick up location to leaving with rental vehicle was nearly 2 hours. Extremely disorganized system. Several hidden fees that nearly doubled the expected rental price. Would not recommend UHaul anytime soon.

elizbeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

Helpful and friendly employees at Herrin Ace Hardware. Highly recommend.

MArk P. 
Clasificación:
1.0

Computer down when picked up taking longer, filled up tank and still charged extra, gas gauge messed up. Ripoff location.

kent F. 
Clasificación:
5.0

The man was very rude when truck was returned.

John J. 
Clasificación:
5.0

Great customer service. Helpful and quick return.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rabyn C. 
Clasificación:
4.0

The passenger side windshield wiper tried to fly off of the truck while driving in the rain. I'm unaware if the pick facility is responsible for maintenance but that is unacceptable.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy D. 
Clasificación:
5.0

Came in just before close to drop off equipment and got awesome service!

Tabitha H. 
Clasificación:
3.0

The inside of the cab was a little dirty, but that's to be expected in a vehicle that numerous people use. The employee working the counter seemed like he didn't want to be there, and me getting the vehicle was an inconvenience to him. Upon return, he did not check the vehicle back in, and again acted like I was inconveniencing him by returning the vehicle.,It was checked in the next day by the manager, and I was charged an extra day rental because the employee did not do his job. The manager was nice and was able to process a refund since the vehicle was obviously returned the day before since it was sitting in the parking lot upon her arrival to the store.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

Excellent, friendly staff.

Ted F. 
Clasificación:
5.0

No fault of this location, but the UHaul computer system is terrible! I had to call to see if an appliance dolly was available to rent because the UHaul reservation website listed only dollies for sale at all of the locations I checked. Then when I got there, the computer wouldn't let them rent me a dolly because it had no record of one available at that location â€" even though a dolly was standing right next to the counter. Kudos to the agents who did some creative computing to allow us to rent it. Notably, we had other problems trying to rent a UHaul trailer from a different location recently. Surely UHaul's IT people can make this better!

Alice N. 
Clasificación:
2.0

contract had incorrect price on daily use and also charged me $28 fee that I said I did not want

Ira G. 
Clasificación:
2.0

The truck was not ready for us at 7:30. Had to show up at 10 when they opened. Truck was bouncy and wobbly brought back they said it was OK. We were three hours behind on moving. Will not rent from U-Haul again

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha H. 
Clasificación:
4.0

Trailer should have been visually inspected inside for cleanliness prior to renting it out.

Ted F. 
Clasificación:
5.0

Very friendly service

Robert H. 
Clasificación:
1.0

Have better cleanliness and have better customer service

amber R. 
Clasificación:
5.0

We dropped off after hours and did the return online. Followed all the instructions, so far so good.

Betty T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aimie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

My equipment wasn't checked in at the drop-off, so U-haul's first response was to imply that I am guilty of grand theft of a trailer. I'm not upset with the person at the Ace Hardware for failing to enter my return into the computer (there are a lot of new people in new jobs now), but I'm furious with U-haul for accusing me before investigating anything. It turns out that being falsely accused is one of my hot buttons. If you had competition, you would turn into Blockbuster Video.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

The staff was very helpful. It was a very convenient process.

AARON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LIBBY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
2.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
4.0

We reserved an appliance dolly and was charged for it but the location did not actually have one. No refund issued just out the money.

Nathan W. 
Clasificación:
4.0

The frustrating part is that I had to drive a hour from my house to get the truck, then another 45 minutes to another location to get the car hauler, then over 30 minutes to get back to my house to finally start loading!

Neil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B. 
Clasificación:
5.0

staff was helpful and knowledgeable

MIKE M. 
Clasificación:
5.0

Could not go over 55 miles a hour. Due to the fact the truck would shake the faster I went.

jim D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gayle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
5.0

Have someone that can do U-Haul drop offs on site. People there were very nice but they had to call someone to process the drop off.

Toni O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl B. 
Clasificación:
2.0

They asked if it was okay to pick up the Uhaul in Energy, IL but did not inform me that I would have to also drop it back off in Energy. I had the expectation of still dropping it off in Carbondale which is where I initially ordered the Uhaul from. It put me in a bind with trying to store the Uhaul overnight while we waited for the Uhaul facility to open back up. If I had been informed that the new pick up location was going to be also the drop off location we wouldn't have had such a hard time storing our Uhaul.

Nathan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

roy P. 
Clasificación:
4.0

The folks there were wonderful, but it was a fair distance from our original starting point. Additionally, our starting point was a MUCH bigger population center than where we did pick it up. I wish it was more convenient.

Pamm A. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

I can't think of anything you can do to improve - my experience with Uhaul at the Ace Hardware location in Energy IL was simply great! Courtney was so very helpful and made the whole experience easy for me and my brother.

SUSAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa W. 
Clasificación:
2.0

The parking lot was under construction and they did not know where I could drop the trailer.

CHAD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVONNE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cymberley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHEYENNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly W. 
Clasificación:
5.0

Everything worked out great.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD J. 
Clasificación:
4.0

Arrived at pickup time and told would have to wait 3 or more hours till the manager came since they were the only one who could do the paperwork. Even though I had filled out on line all the paperwork and paid online!

Tory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn F. 
Clasificación:
5.0

The manager was great!

Derrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFEREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon N. 
No se han enviado comentarios para esta ubicación.

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