Friendly staff and no problems.William H.
Durango Ski And Patio
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Durango, CO 81303
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- 4.5 Average Customer Rating
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This location did NOT have truck share set up. I had to wait 2 hours for them to open. Once open, I tried for nearly 30 minutes to be helped and the manager was extremely rude saying he was aware of where the keys were. When I mentioned that the keys were normally in an outside lock box for truck share he gave me a very poor attitude and said he didn't want me to ever use this location again. His excuse for not being prepared was that he wasn't the one to close the night before. Either way his attitude that I was an inconvenience was appalling.Robin M.
I was charged up front for 50 miles of travel.I drove less than 10 and have repeatedly requested a refund of 40 miles (at about $.70 per mile, that's almost $30).Erika S.
Minor complaint: When I picked up the trailer, I told the guy I was going to drop the trailer at Hermosa, just north of Durango. He said fine, and that the contract said it was open where I could drop it off. Then, out of the blue, I received a message from Uhaul saying I needed to drop it at Durango Ski and Patio â€œper our conversation â€œ, and that if I didn't drop it there, there would be extra charges. There was no â€œconversationâ€, only a Uhaul email directing this drop off location. Uhaul made it sound like there was a high demand for trailers at Ski and Patio, so I was fine changing my plan and driving further and on slower streets. However, there were a bunch of idle trailers at Ski and Patio, so none of this really made much sense. Thought you should know about the inaccuracies and puzzling nature of messages I received from Uhaul.Jeffrey R.
Staff was friendly and helpful 🙂brian C.