I reserved a truck weeks in advance and when I got there the worker lied to me saying I didn't reserve it. I called into the reservation office and they confirmed I did reserve a truck. The guy just wanted to get customers out of the store. I was moving that day and U-Haul let me down.ANDREW M.
Trailer Rental & Towing in Des Moines, IA at U-Haul of West Side
Des Moines, IA 50312
(S Of Grand)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Des Moines, IA 50312
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Because they never give you the right vehicle or truck that reservationEVAN Y.
Very hard working guys, two men only working, doing the work of eight people. They need a raise, and more praise and appreciation!Ashley N.
Very goodMARKSON G.
A little bit of a wait to check in, but it was a Friday so not unreasonable. Staff was polite and friendly.Donovan A.
NONE ! My guys were fast, friendly and professional. Had trailering products that I needed onhand and at a fair price. Next time I need to haul my motorcycle in, I'll use U-HAUL.DANIEL D.
Was very helpful and friendly Thanks youCHARLEY T.
Parking area is too small. Very little room to move around. Was not an issue for me and my rental but i can see where someone renting a large moving truck could face some issues. The small size of the parking / storage area is an accident waiting to happen.Steven B.
Everyone was super nice and the move was flawless.. ThanksSONYA Y.
The staff didn't seem like they knew what to do to operate the system. It took several tries to get my drivers license photo uploaded and they could not figure it out.matt S.
the online check in was a little slow as i got an error message that i was at the wrong location for 10-15 minutes was painful and the 1-800 line never answered, finally the GPS worked and i got in. Beats standing in line as there were 12 people in line! keep making improvements on the online check in, it's the way to go.Scott H.
Great service!Raymundo Z.
The location is crowded and there were several vehicles waiting to be checked in before mine. I was told to just leave the truck with the keys and my contract inside it. Later that day I was charged an extra $56 for turning it in late, even though I had left the truck with an extra half hour before the turn in time. Very unhappy with the lack of service I received.Cassy K.
Thank you to both representatives who assisted meJaime Y.
We have rented from here before and we will rent from here again. Great customer service.JERAD C.
The lock box to drop the keys off after hours was broken. I was only in town for the move, and would be three hours away from that location by the next day. This is a major issue that should have been reported so that my scheduled drop-off would not be selected for a location that is in practice unavailable. Had I not known someone who happened to be in the area the next day, I would have been facing yet another massive inconvenience throughout the rental process, which I would be fixing for Uhaul. Additionally, I was charged a fuel fee for returning a truck with a quarter tank gas MORE than I picked it up with. That is absolutely unacceptable and extremely dishonest, they've essentially stolen a quarter tank of gas from me and charged me an additional fee on top of that. Insane.Jordan H.
It was busy and we had an issue with a missing truck, but the man who helped me, Kip(?), was very friendly and helpful throughout the whole process.Jacob D.
I've been overcharged. I disputed the fuel on the check out. Sent in a picture of the fuel gage before I drove off the lot. On return I was charged to being the tank up to full when I had put $5.00 of gas in and only drove 14.9 miles. So the gas I added back more than covered the fuel used. I have pictures of the start and finish mileage/fuel. Also when I was given the keys I was asked if it was ok that it wasn't full on fuel. I stated I didn't care because of the low miles I would need it for. My fuel dispute on check out was because the fuel was less then what was stated. I sent a picture in for that with the checkout link.Alan M.
The truck engine wasn't going into gear so it would rev really high and I would barely be moving until it kicked into gear. Then the alignment was so off that it was so hard to turn right.Latrica F.
The cashier looked 1) extremely hungover 2) possibly high or 3) a combination of both ... I say this with all so respect but it was stood out to me within 3 minutes of being thereTheodore H.
Clean a windshield every once in a while (for safety reasons). And wipe down the dash. And fix your 24/7 app.Brad T.
Excellent serviceCarlos P.
I had placed a reservation for a truck at 4pm. We showed up at 3:58 and got checked in quickly, but come to find out an employee had taken the truck we rented to go get a tool. We ended up having to wait around for 15-20min for the employee to get back. This put us behind on being able to pick up the item we were renting the truck for causing the person I had helping me to be late to other engagements he had planned for after returning the truck. I feel like for the inconvenience we should have gotten a discount but we barely got an apology for the inconvenience.Eleanor S.
Very helpful owner and staff!KEITHALAN B.
More employeesORLANDO O.