Location was closed and trying to return the trailer turned into a huge, time consuming hassle. A phone number on the contract was useless. It went to Minnesota first, and then to Iowa, but was useless anyway. With no WiFi to use at the site it was very time consuming trying to use your app. We ended up driving to the parking lot of a Culvers to use their WiFi and then you needed one more &%#@*& picture so we had to go back to the drop off location. It took us an hour to get the return finished and we still had 2 hours to drive to get home. The transaction was pretty smooth until we returned it a day early and after hours. A very frustrating, and disappointing experience. You need to do better.
Daniel A
Ryans Complete Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Decorah, IA 52101
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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This location always has great service.
Scott Gtrailer was rough looking but it worked
JOB DThis location was great to work with. The following comments are directed at uhaul.com, not this location. The amount and number requests made by “uhaul.com” was exasperating, very frustrating. Booking equipment online was easy. Then in the middle of travel you get a request to confirm your reservation which is pretty involved i.e. taking pictures of drivers license, and then after picking up trailer you receive a request to confirm license plate number equipment, again while are driving and then after accessing app you find the request timed out and then you a request to confirm your return time because others need the to complete their move. Note. When the trailer was dropped their multiple trailer already at the drop off location. Your online customer contact needs to be improved! Simply eliminate customer contact after booking the equipment. At least streamline it. Have ever surveyed customers on “uhaul.com”? Both locations and personal were great.
WESLEY JBest experience with the rental process of my entire move. Super helpful and efficient. parking lot is too small. Many of these franchises are very hard for unskilled trailer and truck rental drivers to navigate.
MITCH R