When I made my reservation I requested to check-in with a person rather than online. When I arrived the uhaul rep wasn't there. I had to call the 1800 number to get assistance with check-in. When I checked the truck the dolly and furniture pads were not in the vehicle so I asked a mechanic if he could get the items. Luckily I was still on the phone with the rep because he wouldn't give them to me without verifying it with her. Mind you I had my receipt which he never asked for. The handle to climb in the truck was filthy! I used a wipe to clean it and it still felt gross. The truck was convenient but I definitely won't go back to this location. Did I mention that it almost 30 minutes to get the truck because no one there to assist me.
LORNA H
Supreme Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The trucks transmission was about to give out
GARY MVery unprofessional, not well prepared, not able or willing to work with the customer. I had a scheduled appointment for 9am, but didn’t get taken care of until about 10am. I’m sure that we weren’t the only ones treated in this manner. I recommend that this facility be given a “surprise visit by corporate representatives, as I am considering notifying the B.B.B. And as a result of this, I cannot in good conscience, ever refer anyone else to use this establishment.
BING DTruck wouldn’t crank, truck had roaches, on the highway it was swerving, the windshield wipers weren’t working too good and it rained all day, the dashboard said it needed tire maintenance. This was a ragady truck, very ragady!!
Jennifer ATruck cabin smelled liked smoke, visor was broken (interfered with ability to see out window well) and button to turn on/off headlights fell out of its spot making it hard to turn off headlights. Utility dolley was not in truck when picking up. Location made me do mobile check in which took me 30 minutes rather doing it in person. Keys were not in pickup box for mobile check in so I had to get help from a person anyways.
Genevieve B