Customer Reviews for Supreme Automotive
(U-Haul Neighborhood Dealer)

138 reviews

5344 Covington Hwy   Decatur, GA 30035

(404) 378-3354

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/1/2024: 8:00 am - 5:00 pm
  • 4/2/2024: 8:00 am - 5:00 pm

Show All Hours

Services at this Location:

Contact Us

(404) 378-3354

5344 Covington Hwy
Decatur, GA 30035

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/1/2024: 8:00 am - 5:00 pm
  • 4/2/2024: 8:00 am - 5:00 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck wouldn’t crank, truck had roaches, on the highway it was swerving, the windshield wipers weren’t working too good and it rained all day, the dashboard said it needed tire maintenance. This was a ragady truck, very ragady!!

Jennifer Alls 
Rating:
2.0

Truck cabin smelled liked smoke, visor was broken (interfered with ability to see out window well) and button to turn on/off headlights fell out of its spot making it hard to turn off headlights. Utility dolley was not in truck when picking up. Location made me do mobile check in which took me 30 minutes rather doing it in person. Keys were not in pickup box for mobile check in so I had to get help from a person anyways.

Genevieve Burnham 
Rating:
5.0

THE EMPLOYEES WAS SO HELPFUL AND NICE GOOD JOB THEY ARE DOING

bernice goodson 
Rating:
5.0

Service was good

Andre Hill 
Rating:
2.0

Customer did not leave a comment.

Zipporah Bowles 
Rating:
2.0

Customer did not leave a comment.

Constance Willis 
Rating:
5.0

Customer did not leave a comment.

Detavious Cutts 
Rating:
5.0

Customer did not leave a comment.

Alfred Kelley 
Rating:
3.0

The lock boxes with key was not the same key code given by uhual. Please obtain the correct codes from individuals whom are at the location. It was very frustrating and time consuming not having the right information.

Cherie Taylor 
Rating:
3.0

So far so good

Yiadom Boakye 
Rating:
4.0

Customer did not leave a comment.

Dona Collins 
Rating:
3.0

Inform your renters that the 10’ trucks don’t have ramps for loading. I had a very hard time as a female loading the truck without a ramp. It caused me more time than I anticipated. It is very frustrating paying for a truck that you don’t have all the parts. I had to find out when I was beginning to load the truck.

Diane Smith 
Rating:
5.0

Customer did not leave a comment.

LOUIS PORCH 
Rating:
3.0

Customer did not leave a comment.

María Gomez 
Rating:
5.0

Customer did not leave a comment.

carlyn philippe 
Rating:
3.0

The truck kept cutting off so had to return it and not use it.

Garfield Craig 
Rating:
5.0

This location has excellent customer service.

WANDA LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
1.0

When i received the U-Haul , the screen on the speedometer said please put air in rr tire and lr tire . The engine light was on and the truck would shake would you get around 50/55 mph. Very unacceptable.

Shikema Sesberry 
Rating:
3.0

The truck was low on gas from the start. Driving it was rough,

Saskia Patterson 
Rating:
5.0

Customer did not leave a comment.

Akilimali Shabani 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
1.0

Overcharging

Cornetta Franklin 
Rating:
1.0

The inside of the truck was dirty as and the truck had a number of engine/service lights on.

Esau Reid 
Rating:
3.0

Na

DYSELL SWANS 
Rating:
2.0

The check engine light was on. We couldn't go the speed limit because the truck we Shakey. Thank goodness we only had to go a short distance.

Latanya Carmichael 
Rating:
3.0

Customer did not leave a comment.

Ashley Ferguson 
Rating:
5.0

Don’t change a thing. Exceptional customer service from Nicole. God Bless! Denise Taylor

denise taylor 
Rating:
4.0

Customer did not leave a comment.

Shawnta Tiller 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
5.0

The process was seamless, and the communication was excellent.

KALEB PIERRE 
Rating:
1.0

I had a really horrible experience with U-hual. Two hours before my pick-up time they changed my pick up location. It was so much farther away than what I needed which then added miles for me to pay for. When I picked up my truck, the back had been left open during the recent rain storms and the back was muddy and wet. I will do everything I can to not use U-Hual again.

Stephanie Solvig 
Rating:
5.0

Customer did not leave a comment.

cleophus clark 
Rating:
2.0

1. The vendor did not provide the ordered equipment at the time if rental pick up. 2. The location is not well lit and there was zero organization as far as parking (getting the vehicle out from parked location was trying) 3. Service (to connect to Uhaul for checking in/checking out was intermittent. 4. Not all representatives (call center) we able to adequately assist…I called in three times to get assistance at the time of pickup

SHARMEALE ADAMSON 
Rating:
5.0

I chose this site because it was conveniently nearby, but the courteous service is why I will recommend it to others!

Marvilea Robinson 
Rating:
5.0

Customer did not leave a comment.

Doreen Ivery 
Rating:
3.0

Quality customer service. The person that assisted me was very helpful and friendly. I would definitely refer and use them again. The van was clean and served my purpose.

Shirley North 
Rating:
5.0

Customer did not leave a comment.

Kevin Obregon 
Rating:
5.0

Great customer service. Very helpful & patient

Fantasia Knight 
Rating:
3.0

Nice friendly service

Pamala Kukoyi 
Rating:
1.0

Make sure the truck can actually start and the requested equipment is actually in there. I got charged for 3 pieces of equipment that I was never provided and for 2 hours of waiting on roadside assistance to come repair the truck before I could even get it off the lot. Completely unsatisfactory.

Jeremy Harlan 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
1.0

I will never ever rent from the location that I got a uhaul from . They charged my card that was not approved or authorized by me . They just very unprofessional when asked about the other charges that’s was not supposed to charged to my account with out my knowledge

iesha jarrett 
Rating:
5.0

The cargo van brakes scrub really bad when coming off the brakes

MICHELE HARPER 
Rating:
1.0

Customer did not leave a comment.

Amanda Sheppard 
Rating:
5.0

Quick and easy. Thanks

Caretta Winston 
Rating:
5.0

Customer did not leave a comment.

Nicole Osibodu 
Rating:
5.0

Nicole’s custom service was awesome. Thank you!

Bilal Shah 
Rating:
1.0

I need my end receipt for the uhaul it was on empty I left it at 60 miles to empty. That place that got the trucks is hood. I still have no receipt

Tolisa Hubbard 
Rating:
1.0

truck was gross, charges were bogus, location was scary… everything about this sucked

Adrianna Bowen 
Rating:
1.0

Customer did not leave a comment.

jonathan lindley 
Rating:
2.0

Truck was not clean. Tire pressure was low. I was overcharged and had to file complaint. This is the second rental in the past 60 days where I experienced poor customer service and poorly maintained equipment.

Tracie Daniels 
Rating:
3.0

Customer did not leave a comment.

luckie jett 
Rating:
3.0

Horrible service my truck was blocked in when I got there and I had no where to park it when i got back with it

Andre Williams 
Rating:
5.0

Nothing all was good

NANETTE ENABULELE 
Rating:
3.0

The back of it was wet and I didn’t notice until after I got to my destination. I used about 10 mile maybe 11 max and the lady tried to get over on me. She was trying her hardest to find something.

oshin martin 
Rating:
5.0

Great experience change nothing

Solomon Howard 
Rating:
1.0

Don’t rent from these ppl they rude n don’t know how to talk to ppl

Tianna Mayo 
Rating:
5.0

Customer did not leave a comment.

Chantell Gibson 
Rating:
5.0

Thanks a bunch this was an easy process

Kenyotta Clark 
Rating:
5.0

Customer did not leave a comment.

Patrick Gill 
Rating:
3.0

When I checked out the van , I didn’t realize I had to set the fuel , so when I returned it .. I then realized it asked me where the gas was . I added gas to the tank so it could be where it was when I got it . Basically , I think all gas should be recorded by photos so customers aren’t confused . I was charged $20 although I put fuel back to where it was .

Zakia Harris 
Rating:
4.0

I was told I was renting for 24 hrs, but was charged for 2 days after 18 hrs.

Lee Mooney 
Rating:
1.0

Maintenance of utility vehicles

Ronnie Lockhart 
Rating:
1.0

Owners brother added fees that were not true !

Tikiyah Hall 
Rating:
1.0

I have extra charges and no one can tell me why.

Joseph Arthur 
Rating:
4.0

You all did a wonderful job. Unfortunately, there was some minor issues that I experienced. For example, I did receive my additional item which was a utility dolly. However, it was taking care of by customers service by refunding my funds back. Thank you all!

REGINA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

jasper pledger 
Rating:
3.0

U Haul rent owners were not there,had to wait for them to come.Had a pickup time also. Thanks

Gloria Milligan 
Rating:
5.0

Great service

Ira Griffin 
Rating:
1.0

The truck that I reserved online was not available, so it should not have been an option to choose what I went to reserve a vehicle. The truck that I ended up getting for the day had sensor issues, so there were emergency lights on on the dashboard of the truck but the people working there told me to ignore them. That did not make me feel like the truck was safe to drive. The fuel tank lever changes, so even after I filled up the tank it still showed that it was not full so when I returned the truck the person charged me for a tank that was not full even though I did, in fact, fill up the tank. They were not willing to reason with me or understand that the truck was faulty and that the woman who gave me the truck the day before had indeed told me that the sensors were faulty. I would not recommend this location to someone else.

Briana Curry 
Rating:
3.0

The lady who work there tried to overcharge me and say that I didn’t clean out the van when I did and I have pictures to prove it also tried to trade me for some gas that when I took the car it was a quarter tank and when I brought it back was still a quarter tank I only went 12 miles I didn’t like the attitude or the fact that they trying to overcharge me and I’m hoping that my money come back to my card

Laura Little 
Rating:
1.0

Teach people to have good customer service and manners

Kiana Hale 
Rating:
4.0

The host/owner was nice and knowledgable!

RHONDA WESTBROOK 
Rating:
3.0

This location was the second option since the first was not available.

Harold mitchell 
Rating:
5.0

Customer did not leave a comment.

DARRYL TEMPLE 
Rating:
2.0

Cleanliness

Latisha WILLIAMS 
Rating:
5.0

So helpful! Loved the lady who took care of me when I arrived. She made everything a breeze.

Eno Terrell 
Rating:
1.0

I checked it around 9:30 am. Returned my truck just after 7pm on the same day. However I was charged for an additional day just for being two hours late. The facility called at 5:42pm and stated someone was there to rent the truck I was driving which was ultimately a lie because when I returned the truck all of the lots U-Huals were still on the lot. Including the ten foot which I rented. Seems like I got a call just to get consent to charge me for a full day that I didn’t need or use.

Tina Woodard 
Rating:
1.0

The service was poor and they scam you

Tiera Hishida 
Rating:
5.0

Customer did not leave a comment.

JOHN LITTLES 
Rating:
5.0

Customer did not leave a comment.

MAI CHANG 
Rating:
5.0

Customer did not leave a comment.

Benjamin Osibodu 
Rating:
3.0

Customer did not leave a comment.

Alvin Newell 
Rating:
4.0

Customer did not leave a comment.

Pamela Nobles 
Rating:
5.0

Customer did not leave a comment.

Bonita Davis 
Rating:
5.0

Customer did not leave a comment.

DJUAN MARSHALL 
Rating:
3.0

Clean the vehicles before renting them. Vehicle was not prepared to rent but i had an urgent need for a vehicle to not complain.

Cecile Davidson 
Rating:
3.0

Customer did not leave a comment.

Betty Brown 
Rating:
5.0

Other than the truck not being cleaned, the building was not like your average Location, to rent, it was a tire shop, I didn't want to sit down anywhere.

Angelo Cunningham 
Rating:
2.0

Charged a cleaning fee for equipment that was way below standard.

Jami Lynch 
Rating:
5.0

Customer did not leave a comment.

john winograd 
Rating:
1.0

Customer did not leave a comment.

Syca Johnson 
Rating:
5.0

Customer did not leave a comment.

Charles ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Patricia Patterson 
Rating:
1.0

Customer did not leave a comment.

Cherrie Poellnitz 
Rating:
5.0

Very Nice

Elease Mosley 
Rating:
5.0

Customer did not leave a comment.

Constance Martin 
Rating:
2.0

Customer did not leave a comment.

FATIMA CHEFFEN 
No reviews have been submitted for this location.

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