Truck wouldn’t crank, truck had roaches, on the highway it was swerving, the windshield wipers weren’t working too good and it rained all day, the dashboard said it needed tire maintenance. This was a ragady truck, very ragady!!
Jennifer Alls
Customer Reviews for Supreme Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck cabin smelled liked smoke, visor was broken (interfered with ability to see out window well) and button to turn on/off headlights fell out of its spot making it hard to turn off headlights. Utility dolley was not in truck when picking up. Location made me do mobile check in which took me 30 minutes rather doing it in person. Keys were not in pickup box for mobile check in so I had to get help from a person anyways.
Genevieve BurnhamTHE EMPLOYEES WAS SO HELPFUL AND NICE GOOD JOB THEY ARE DOING
bernice goodsonService was good
Andre HillThe lock boxes with key was not the same key code given by uhual. Please obtain the correct codes from individuals whom are at the location. It was very frustrating and time consuming not having the right information.
Cherie TaylorSo far so good
Yiadom BoakyeInform your renters that the 10’ trucks don’t have ramps for loading. I had a very hard time as a female loading the truck without a ramp. It caused me more time than I anticipated. It is very frustrating paying for a truck that you don’t have all the parts. I had to find out when I was beginning to load the truck.
Diane SmithThe truck kept cutting off so had to return it and not use it.
Garfield CraigThis location has excellent customer service.
WANDA LAWRENCEWhen i received the U-Haul , the screen on the speedometer said please put air in rr tire and lr tire . The engine light was on and the truck would shake would you get around 50/55 mph. Very unacceptable.
Shikema SesberryThe truck was low on gas from the start. Driving it was rough,
Saskia PattersonOvercharging
Cornetta FranklinThe inside of the truck was dirty as and the truck had a number of engine/service lights on.
Esau ReidNa
DYSELL SWANSThe check engine light was on. We couldn't go the speed limit because the truck we Shakey. Thank goodness we only had to go a short distance.
Latanya CarmichaelDon’t change a thing. Exceptional customer service from Nicole. God Bless! Denise Taylor
denise taylorThe process was seamless, and the communication was excellent.
KALEB PIERREI had a really horrible experience with U-hual. Two hours before my pick-up time they changed my pick up location. It was so much farther away than what I needed which then added miles for me to pay for. When I picked up my truck, the back had been left open during the recent rain storms and the back was muddy and wet. I will do everything I can to not use U-Hual again.
Stephanie Solvig1. The vendor did not provide the ordered equipment at the time if rental pick up. 2. The location is not well lit and there was zero organization as far as parking (getting the vehicle out from parked location was trying) 3. Service (to connect to Uhaul for checking in/checking out was intermittent. 4. Not all representatives (call center) we able to adequately assist…I called in three times to get assistance at the time of pickup
SHARMEALE ADAMSONI chose this site because it was conveniently nearby, but the courteous service is why I will recommend it to others!
Marvilea RobinsonQuality customer service. The person that assisted me was very helpful and friendly. I would definitely refer and use them again. The van was clean and served my purpose.
Shirley NorthGreat customer service. Very helpful & patient
Fantasia KnightNice friendly service
Pamala KukoyiMake sure the truck can actually start and the requested equipment is actually in there. I got charged for 3 pieces of equipment that I was never provided and for 2 hours of waiting on roadside assistance to come repair the truck before I could even get it off the lot. Completely unsatisfactory.
Jeremy HarlanI will never ever rent from the location that I got a uhaul from . They charged my card that was not approved or authorized by me . They just very unprofessional when asked about the other charges that’s was not supposed to charged to my account with out my knowledge
iesha jarrettThe cargo van brakes scrub really bad when coming off the brakes
MICHELE HARPERQuick and easy. Thanks
Caretta WinstonNicole’s custom service was awesome. Thank you!
Bilal ShahI need my end receipt for the uhaul it was on empty I left it at 60 miles to empty. That place that got the trucks is hood. I still have no receipt
Tolisa Hubbardtruck was gross, charges were bogus, location was scary… everything about this sucked
Adrianna BowenTruck was not clean. Tire pressure was low. I was overcharged and had to file complaint. This is the second rental in the past 60 days where I experienced poor customer service and poorly maintained equipment.
Tracie DanielsHorrible service my truck was blocked in when I got there and I had no where to park it when i got back with it
Andre WilliamsNothing all was good
NANETTE ENABULELEThe back of it was wet and I didn’t notice until after I got to my destination. I used about 10 mile maybe 11 max and the lady tried to get over on me. She was trying her hardest to find something.
oshin martinGreat experience change nothing
Solomon HowardDon’t rent from these ppl they rude n don’t know how to talk to ppl
Tianna MayoThanks a bunch this was an easy process
Kenyotta ClarkWhen I checked out the van , I didn’t realize I had to set the fuel , so when I returned it .. I then realized it asked me where the gas was . I added gas to the tank so it could be where it was when I got it . Basically , I think all gas should be recorded by photos so customers aren’t confused . I was charged $20 although I put fuel back to where it was .
Zakia HarrisI was told I was renting for 24 hrs, but was charged for 2 days after 18 hrs.
Lee MooneyMaintenance of utility vehicles
Ronnie LockhartOwners brother added fees that were not true !
Tikiyah HallI have extra charges and no one can tell me why.
Joseph ArthurYou all did a wonderful job. Unfortunately, there was some minor issues that I experienced. For example, I did receive my additional item which was a utility dolly. However, it was taking care of by customers service by refunding my funds back. Thank you all!
REGINA WILLIAMSU Haul rent owners were not there,had to wait for them to come.Had a pickup time also. Thanks
Gloria MilliganGreat service
Ira GriffinThe truck that I reserved online was not available, so it should not have been an option to choose what I went to reserve a vehicle. The truck that I ended up getting for the day had sensor issues, so there were emergency lights on on the dashboard of the truck but the people working there told me to ignore them. That did not make me feel like the truck was safe to drive. The fuel tank lever changes, so even after I filled up the tank it still showed that it was not full so when I returned the truck the person charged me for a tank that was not full even though I did, in fact, fill up the tank. They were not willing to reason with me or understand that the truck was faulty and that the woman who gave me the truck the day before had indeed told me that the sensors were faulty. I would not recommend this location to someone else.
Briana CurryThe lady who work there tried to overcharge me and say that I didn’t clean out the van when I did and I have pictures to prove it also tried to trade me for some gas that when I took the car it was a quarter tank and when I brought it back was still a quarter tank I only went 12 miles I didn’t like the attitude or the fact that they trying to overcharge me and I’m hoping that my money come back to my card
Laura LittleTeach people to have good customer service and manners
Kiana HaleThe host/owner was nice and knowledgable!
RHONDA WESTBROOKThis location was the second option since the first was not available.
Harold mitchellCleanliness
Latisha WILLIAMSSo helpful! Loved the lady who took care of me when I arrived. She made everything a breeze.
Eno TerrellI checked it around 9:30 am. Returned my truck just after 7pm on the same day. However I was charged for an additional day just for being two hours late. The facility called at 5:42pm and stated someone was there to rent the truck I was driving which was ultimately a lie because when I returned the truck all of the lots U-Huals were still on the lot. Including the ten foot which I rented. Seems like I got a call just to get consent to charge me for a full day that I didn’t need or use.
Tina WoodardThe service was poor and they scam you
Tiera HishidaClean the vehicles before renting them. Vehicle was not prepared to rent but i had an urgent need for a vehicle to not complain.
Cecile DavidsonOther than the truck not being cleaned, the building was not like your average Location, to rent, it was a tire shop, I didn't want to sit down anywhere.
Angelo CunninghamCharged a cleaning fee for equipment that was way below standard.
Jami LynchVery Nice
Elease Mosley