Very nice people to help.SUE M.
Trailer Rental & Towing in Decatur, AL at U-Haul Moving & Storage at 6th Ave
Decatur, AL 35601
(Across from the round bank)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Decatur, AL 35601
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Was not able to reach them on the phone. Had to call another u-haul locally to give them a message on the return of my truck rental.KRISTY L.
Taylor Davis was very rude, she basically lied to me when i ask about a truck being available to rent for the day. I basically had to call from her store and have a rep locate me a truck at her store. she could of at anytime stepped in and helped me, no customers in the store, but she didnt. I have and will telll everyone to go Hertz or another option.CHAD S.
Great staff Very friendly Fast serviceKENNETH H.
This is the third time I've rented from this location, and the service is always excellent!LAUREN M.
The sales person seemed to be preoccupied and when we tried talking to her about the non functioning taillight she was rude and said she couldn't do anything because we had already rented the truckAlice H.
Everything was great no improvement neededTerrelshaney D.
It was fast and with little contact. Exactly what I was looking for.ROSA W.
She charged me 20 more dollars for after hours checkin when I told her what time I was bringing the trailer back I brought it back & put it back in the same spotJOWHARAH W.
Great young lady on Sunday. She was by herself and ran it well.DAVID G.
The absolute worst experience. They computer system was a mess, long wait to get the truck. They said I could drop it off the truck after hours with no extra charge. When I dropped it off the website to check it back in tried to add a bunch of extra charges for just that. When I said that I did not agree with the charges they said they would contact me in 72 hours. Three days latter nothing, they already had my upfront payment so I did not worry about it, they did not contact me in 72 hours so that upfront payment should have been the final bill. TWO WEEKS LATTER they with NO notice or contact they pulled out a payment from my card. Now looking through my account it looks like the upfront payment never went through. Just how much of a mess is your company for the prepayment that showed up on my account to just disappear to show up TWO WEEKS later with not notification and for a different amount though the new amount is less however that happened. And three days after I turned in the truck they sent me a text to ask if I had returned it because they could not find it. How does it take THREE days to figure out one of your trucks are missing, (it was probably not missing they probably just did not update their computer that it was returned, as this was the issue that happened when I came in to pick it up), and instead of trying to figure out where they messed up first they decided to ask the customer if they know where the truck they turned in three days ago is. My experience felt like they had no organization and that no one was completing all the steps to return/rent the trucks out to people, and the website to pick/return the truck is an absolute dumpster fire with no consistency or quality control. The computers had gone down that day (which had caused the delay in me being able to pick up the truck) so I am going to give the benefit of the doubt and hope that most of this mess was do to the reboot of their system not going well. As someone who works a lot with computer I know how much of nightmarish mess it can be when systems goes down/ get out of sync/ crash. But also as someone who works with computers and spends a lot of time working on usability and testing, it is unacceptable to have website/computer systems that are that much of a mess. Though that issue is more with U-Haul itself then the actual location. The interactions with employs while in the store, while not anything great, was also not terrible. Over all, next time I move (may that be as far into the future as possible) I will be trying a different company to hopefully not repeat such a mess.Kaden B.
Windshield Wiper need to be replaced.... That was the only thing.Roy A.
Turn in was easy. Personnel at Decatur, AL told me to wait inside where it was warm. Took attendant maybe 10 min, told me the charges and I was gone. I mentioned the chip in the windshield.Kevin D.
I had to hook up the tow dolly myself and unhook it. The truck also smelled like an ashtray. It was very disappointing. I only rented the vehicle for a few hours but if I were moving long distance. I would have never taken the truck at all because of the smell...JEROME W.
The drop-off sign needs to be biggerTHADDEUS E.
The truck was not clean inside and the tow button was on the whole time and I didn't know tht would cause me to use extra gas until after I was done with it. I also NVR knew I wld get charged $300 almost for miles just to Madison fr decatur! I drove maybe 4 times I also got charged for the dollie tht I did not evn use. I did ask for the appliance but I didn't evn use it so I accept tht charge. I also couldn't evn open the back door to the truck and had to take it bk to the store to get assistance in opening after wasting 2 hrs trying to figuring it out myself. I've nvr spent this much money on a uhaul before in my life!Carolyn M.
STAFF WAS VERY FRIENDLY AND HELPFULJAMES H.
Great people to deal withSTEVIE B.
Great online reservation system allowed for quick pickup. Truck was in good condition. I would recommend this location to anyone.Stephen P.
Service was as expected. Very easy and straight fowardLYLE H.
Make it easier to contact the local store/location. Wait times to get to actually speak to an actual location employee is entirely too long and complicated process.JOHN A.
I was charged twice. I'm very upset.ERIN L.
Truck stunk like cigarettes. Otherwise, all good.MICHAEL S.
I rented a car towing dolly toward the end of closing. Everything went well on the inside with a comment from the technician to "follow these instructions when you return" (Note 1: No mention of needing to log on with your mobile device for check in to avoid an additional $20 charge). Went outside, watched Technician (i.e. this one in training along with an experienced technician) hook up dolly. Was shown how to use the dolly/how to load vehicle and strap on and then told what to do upon return. Asked specifically if that was "all I needed to do upon return" and was told yes (Note2: No specific mention of needing to log on to mobile device to check in to avoid an additional $20 charge). Believe this was a mis-communication on both parts - No mention of needing to log on to mobile device from Technician and Shame on Me for not reading the specific instructions and taking the technicians word for "that's all I needed to do. Called the store to discuss this and no return call, went to the store to discuss and was told that there was nothing anyone could do....I was willing to make a purchase of the $20 so money would not have to change hands, but just the "we can't do anything to change or make the customer happy" is disturbing.....This is a handy location for me to use and have used when needed over several years....may have to consider a drive across town to utilize a different location in the future.JOHN O.
Fix the online return process. Tell people ahead of time about "after hours return fees"!!Michael J.