The customer service at this location was horrible and moreover I believe the people running this place were trying to scam me. They checked in my truck and charged me only for the extra days I had kept it (perfectly fine), but then things got wierd. Kelly, the wife of the owner who handles customer service with UHaul began calling me the day to follow after everything had been returned and completed. She left me several rude messages telling me the truck was "filthy" and I needed to come down right away and clean it because they weren't going to. This made no sense since all we moved was furniture and household items and the truck truly was not filthy as she was stating. We even looked at the back of the truck upon return and nothing was stated as a problem at that time. I have rented multiple Uhaul trucks and trailers in the past few months and never had this happen before. I'm not sure if these people were trying to charge me something directly for a "cleaning fee" they made up after check in or what, but it just simply wasn't true that the truck was even dirty at all. In addition, when I called to discuss this with Kelly at the shop, she immediately began yelling at me and talking to me in a condescending tone. I told her she could charge me the $25 fee for the cleaning eventhough I didn't agree it was dirty as she was stating and she even still continued to yell at me and tell me I needed to come down to the shop "right now" and "clean the filthy truck". I was 5+ hours away, in the middle of a huge move and pregnant, so that just wasn't possible. Anyway, I would recommend you go elsewhere if you have to rent or return a Uhaul truck. These people caused nothing but stress in my life and were extremely rude. Customer service is not their forte.Kelley K.
Trailer Rental & Towing in Crystal Falls, MI at Keane Automotive Specialists
(Distribuidor de U-Haul del vecindario)
Crystal Falls, MI 49920
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 7/5/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Crystal Falls, MI 49920
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Refund my money. Four times u haul has charged my account without my approvalBen N.
Please make sure that the rubber chain latches are intact on all equipment. I had to use haywire to secure chains to be safe.ROBERT E.
Excellent customer service. Great people.Timothy C.
Tires should have been checked so we didn't have a blowout. It could have been very dangerous cWilliam S.
Rental process is to complicated, not customer friendly!Jon V.
Keen and his employees were great. Kind and helpful. Excellent customer service. Practicing social distancing.George D.
Make it easier for the rental place with less paperwork, and make sure they are paid well as that is a lot of work for them, if they run another business besides renting just U-Hauls. They deserve a pat on the back.ROBERT A.
Dropped off after hours. Used Uhaul android app to return the truck.Paul P.
Nothing, service was good.William B.
I had completed my reservation online, but it had to be re-done because of error at UHaul server. Dealer spent over half hour on phone to try to figure out reason for error. Big waste of time doing the online reservation!David J.
Great service and a great vehiclePeter C.
Very helpful!!Kelly T.
Very Helpful.Gary R.
It was awesome as is.Michelle R.
I rented a 12ft trailer to take furniture to someone approx. 500 mile away. After 3 hrs on the road I pulled in to get gas. To my surprise a guy that had been following me pointed out that I only had one tire on the right side of the trailer. Needless to say I was a bit upset. I'm a 71 yr young woman, alone, in a Tundra pulling a 2ft trailer Less then a mile away I found a U-Haul dealer. It is located at George's Body Shop in St. Ignace, MI. I can't say ENOUGH about those gals and guys. They couldn't have been nicer and they had me back on the road in about twenty mins. THEY SHOULD BE RECOGNIZED FOR THEIR WONDERFUL SERVICE!!Cynthia R.
I will not use your service again. I went online a reserved a truck and trailer 2 weeks in advance. 24hrs before pick up I was called and told part of the equipment was in a location 1 1/2 drive time away. It is not possible to hire moving help based on a time schedule when your run it this way. It is the 2nd time you have done this to me. I am done.Gary H.
Your computer system sucks. The people at Keane struggled with the system and delayed my departure for almost a half hour. They were very helpful and attentive to me, but your computer system kept screwing up and they had to keep redoing everything.Mike M.
simplify checkin too much timeBradley Y.
No complaints about this location. My online experience making and accepting the reservation, however?? WORST U-HAUL EXPERIENCE EVER!!! I made my reservation only to find out that absolutely every aspect of the reservation was changed without asking if this was acceptable. Just to itemize the list... My pick-up location... CHANGED! My requested truck... CHANGED! (It was actually SMALLER!) My drop off location... CHANGED! The type of move (one-way or local)... CHANGED! TWICE!! The length of my reservation... CHANGED! Every one of these changes were made without my permission, and against my will WITHOUT NOTIFICATION!!!Steven S.
Easy drop offSamantha O.
Yes I think they'll be getting some more of my business!!keith W.
Have the gas tank full when picked up. I made a 500+ mile trip. Tricky to end with a quarter tank.Ole D.
The tow wires were rusted on my vehicle. They took a man off from a vehicle he was working on in the garage to work on mine and get me out the door. Top notch people.Gary H.
seat is uncomfortable.Sandra S.