Steering very loose, transmission problems. Grinding, difficult speed transition. Reserved on April 7 for May 7 pick up Requested appliance dolly, only small dolly. Over charged $100. Dollars above reserve estimate. I did not make the changes. Uhaul made changes. Reserve 10 ft, had to accept 15ft. Added gas use.ANN M.
Trailer Rental & Towing in Concord, CA at U-Haul of Concord
Concord, CA 94520
(Across the street from Costco)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Concord, CA 94520
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service. Girl at front desk was doing everything- checking customers in, going outside to get their vehicles. Everything was fast and easy. Good job.TROY R.
Didn't realize that I returned the truck after hours. Loved that there was an online return process which was very easy to use.ALEC L.
Everything was great from the customer service rep that helped me to the guy parking it when I returned. He was very nice and courteous. A good all around moving experienceGREGORY F.
I had a wonderful experience. I can't emphasize enough how stress free my entire Uhaul experience was with this location. Moving is a stressful process and the two employees that help my boyfriend and I made everything easier. Both Anthony and Brain were very informative and went above and beyond to make sure I had no worries when it came to my Uhaul rental. I will definitely be returning here if I have any truck rental needs. Thanks!NIKALET B.
Make checkout faster. Did everything online. Still took one hour. Had to sweep out concrete chunks and sand before using.Mitch W.
Waited in line for 70 minutes to pick up the truck I booked in advance and chose mobile, contactless pickup. Absolutely ridiculous. Other than that, it was great. The two employees who helped me were fantastic. Totally unacceptable to wait over an hour in a hot, crowded room to pick up a truck.BROOKE K.
This location is always well run. Staff are efficient in attaching trailers.MICHAEL M.
This is a great location. The staff is professional and very polite. I had a great experience. Sincerely, Tom LoomisTHOMAS L.
Marissa and the crew were greatDiffric J.
All of the employees were helpful, and courteous.GILBERT F.
Need to offer 1 way that's all.MARIO C.
We ordered a 26' long truck, we went at 6:30am to pick up and couldn't leave the parking lot until 8am because our truck was locked in... the truck was beyond empty and the appliance dolly was missing! This is after we were told last minute we also had to return the truck to the same location.Kevin H.
It was a very smooth drop off. Do not have any improvementsZachary B.
The lady in the office is a little rude And the wait time is ridiculous..... Other things I call costumer service because I was unable to drop off at the time the close the office So I was request if I can drop off 15 minutes later but the lady said she gonna charge me one more day ..and was little argument about..so I'm very disappointed whit this costumer service I receivedJOSE A.
Requested 10 furniture pads and one utility dolly. Confirmed w person providing the truck that pads were inside. When opened truck at move site, there were 2 dollies and no pads. There was a shortage of dollies at the pick up location. Dropoff process unclear. No chance to confirm did not receive pads.Laurie S.
Hello, I wanted to reach out to speak regarding my disappointing experience with U-Haul at the Concord, CA location around 5:45pm. Firstly, your employee managing the front desk on Thursday May 6th, 2021 was 1. Not wearing a mask over his mouth. 2. Was visably inebriated. 3. While processing my order thought it was a good idea to call his friend and talk about sports betting. 4. When going out to show me which vehicle was mine took a moment to take a hit from his smoking device in front me. I am extremely shocked by the lack of care and effort from your staff. It will be safe to say that I will not be using U-Haul for my future moving needs and I will encourage all of my friends and family to do the same. Sincerely, Atish BhaktaAtish B.
I wasn't given everything I paid for. I never got the mattress cover I paid for.JULIA B.
Very fast and friendly.Maqsood A.
Great staff!ROBERT B.
Location is convenient but the truck was dirty and the bill was completely wrong.DAVID D.
I was overcharged for fuel. It took 5 calls to finally get connected with Customer Service. I was told on Sunday they would get in touch with me earlier this week; I have not heard a thing. It was confirmed by the person that I spoke with that I had returned it with more fuel than when I had received it. Don Wexler 925 255-5195DONALD W.
The young man at the register was accommodating and knowledgeable at the time he provided me with a 15 footer I change my mind at that minute. He accommodated me with the size that I needed it excellent customer service and I will definitely recommend a friend keep up the good workCHANTALE C.
Better costumer service , terrible management someone needs to get fired . @ the San rafael location the manager was a terrible person .VINCENT T.