This review is of the drop off process altogether and does not solely reflect that of the final drop off location. The day of my move they originally gave me 4 options that were located almost 10 miles away (an hour in Chicago) from my destination so I picked the closest one and called in to switch the location. I discussed options and the agent assigned me to a location just up the street. I got a call the following day stating that they needed to move my location about a mile away. The initial location I was went to was at 6351 N Claremont. There was no parking lot and the location had no marker signs of where to leave the truck. I went to the restaurant next door to ask for help. They actually pointed me to a former employee/agent who informed me that the location is nonexistent. The building was vacant. I called U-Haul and the automated message informed me that there was a 50 min wait so I hung up and started the return process in a “pay to park†parking spot. When I started the process the app froze and so I called back in to the main line. Finally an agent called me and informed me that they needed to go to a different location as this location “was full.†I went to the location which was only 4 blocks away however there was no parking anywhere for me to return the truck. I was informed my the agent there who was helpful. He was the only one to let me know that you can park it in a pay to park spot. I then had to circle the location three times before finally being able to squeeze into a space. The return experience was terrible.
Kavik B.
Popular Electronics
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chicago, IL 60659
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Doesn't have a complete equipment that's needed when I requested for it. I requested 6 blankets, dolly and a furniture dolly. When I got in there and asked about the furniture dolly, they said they don't have it. And when I counted the blankets it was only 5 instead of 6. Haven't checked if they charged me for it.
Wesley S.The person at the store treated me very poorly. I walked in at my designated time, informed him that I had a reservation with number and he stated that I needed a confirmation number? I explained to him that I only had a reservation number and not a confirmation number. At this point, he instructed me to go to truck in the back of business and to call Uhaul? After waiting on hold for ten minutes, I walked back into store and explained to the gentlemen again that I had a reservation. After pulling up reservation on my phone and showing proof that I indeed had a reservation at this location did he begin to become more responsive. I rented the truck because I was under contract to perform at an event and wasted 20+ minutes explaining the same damn thing to an incompetent POS at this location!!!
ROHAN W.It's a REALLY tight fit for my 15ft Uhaul truck. The Uhaul rep was great, texting me right away about how to handle the dropoff. Said I could park in the street instead of his tight lot. However, it's a super crowded neighborhood and there was no way I would have been able to find a spot for my huge truck.
Jeremy E.Improve the online pickup process. It is horrible.
Paul O.