The front desk gal is the best. Knows what she's doing and very helpful. Thanks chelan falls uhaul.
Gabriel F
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chelan, WA 98816
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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U-Haul website would not work to make a reservation so I went in to the pick up location to book it with an agent directly. Staff person was rude when I came in the store saying I might have better luck calling the 1-800 number for U-Haul because “the system is down again”. Went to pick up the truck, and it was very dirty inside and out. Spilled pop on the cupholders, a little in the floor, inside of the back box was full of dust, dirt, small trash, and screws from the prior users items. The U-Haul website was still down, photocopies of driver’s license were taken and we were told we’d get an emailed receipt. I hadn’t received any emails with the contract or drop off location (one way transfer) two days later so I had to call and wait on hold for a LONG time being subjected to the nonstop stupid request for me to download the UHaul app. One, it couldn’t help me any more than the broken website. In the meantime I received multiple texts that were confusing and not helpful confirming my reservation. In addition, I received a call and had to provide my credit card for the 3 time in the process as the payment information wasn’t saving on their system and they were calling to get the information again. Over the last 35 years I have rented from UHaul exclusively for a dozen plus moves. This was such a poor experience I will likely never rent from this company again. Very much disappointed & annoyed with the entire experience. Drop off was made at 7pm and the location I was told to take it to when I called in and no one was at the store, key was left in the drop off. I received a receipt showing 3gal. Of fuel was added and expensed in my card despite my attempt to fill it above the amount I picked it up with. Nearly $750.00 for the rental ($300ish in ful) and more headaches booking, cleaning, fielding endless irrelevant texts, and returning it than it was worth. 👎🏼👎🏼
amy bFor a local drop off this place is fine, staff wee helpful
IAN SMobile connectivity is marginal to nonexistent in some truck parking locations, which makes online returns very difficult - verification photos don't send reliably.
RALPH DJust doesn’t seem to be run well
RONALD L