Comentarios del cliente para Chelan Transfer Co

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chelan Transfer Co

Grado total:

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David B. en

Grado:

Was not aware that when renting a vehicle by the day that the day meant it had to be returned by 5pm the day it was picked up. I assumed that there was 24 hours in a "day". I was able to keep it until 8 pm instead of 5pm. Brought it back at 8pm. The procedure for return after hours included using a mobile device to login to system for return. I don't have a smart phone, so I logged in using the link from my home computer. There was nothing on the screen to tell me how to do the return. Had to have my son do it with his smart phone. Maybe rental rates need to be in some sort of hourly increments - 4,8, 24 hours or something. Loading, driving 35 miles, unloading and driving back would have been a problem in the 7.5 hours I was originally given. Also an electronic drop box on the building that would time stamp the return when you get there would be a better idea for returns. The people at this location are great.

Ken G. en

Grado:

El cliente no dejó un comentario.

JULIE J. en

Grado:

hook up the tow dolly right My truck fell off twice. The second time was on me but I'm not the one charging. Or perhaps your equipment is faulty.

Ric I. en

Grado:

El cliente no dejó un comentario.

stephen A. en

Grado:

Friendly & convenient. Will us again.

Ryan F. en

Grado:

I was guaranteed delivery by Friday, 8/9. I called on Saturday 8/10 and was told my boxes were still in transit and could not get any information on where they were or when the would arrive. I was then told I would receive a $50 credit per box per day for every day late they were and that I would be contacted as soon as they arrived. I was also given a number for scheduling, but nobody ever answered. I did not here anything until I received an email invoice on Tuesday, 8/13, with no indication that they were available and no credit. When I called the representative then told me they had arrived on 8/8 and that it would be more than $1000 to get them delivered to my house and there was not a trailer available to fit my needs. When I conveyed my concerns, She told me she put in an high priority request to have the regional manager call me. It is now Friday, 8/16 and I have not received a phone call.

John B. en

Grado:

El cliente no dejó un comentario.

Frank F. en

Grado:

El cliente no dejó un comentario.

Douglas S. en

Grado:

UHaul has this location opening on Monday at noon. We waited and returned the truck around noon. Come to find out they open at 9 am. UHaul needs to adjust this locations hours.

William S. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

There was a note on the door that although the location was normally open, they took the day off. There was no cell service so I was not able to check the truck in with the app, even after driving my personal car up the hill for service and running back down to the drop off location many times trying to get service and to get the app to work. I took a picture of the odometer and fuel level incase I could upload it at a different time, but that's not how the app works. I was charge an extra $40 even though I dropped it off 14 hours early. I sat on hold with customer service for 15 minutes when I was trying to drop off the uhaul and eventually hung up.

ted S. en

Grado:

Nothing

Mark B. en

Grado:

El cliente no dejó un comentario.

Kim H. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

El cliente no dejó un comentario.

JAN W. en

Grado:

Crystal helped us out and was fun to work with. I like her quirky humor that made a stressful time less so.

JAN W. en

Grado:

Crystal helped us with our move, renting various sizes and types to us for multiple trips.

Kenneth F. en

Grado:

El cliente no dejó un comentario.

gary S. en

Grado:

Thank you

Wayne K. en

Grado:

El cliente no dejó un comentario.

Matthew P. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

El cliente no dejó un comentario.

Judy V. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Take there franchise away. Poor service, staff that doe not know what they are doing.

Kirk F. en

Grado:

They had the trailer I needed on short notice, easy access and fast.

James Q. en

Grado:

I did my reservation online for the convenience. I drove 4 hours to get the uhaul due to it was the closest one to where I picking stuff up. When I showed the worker I did the steps and just needed the keys. The worker couldn't find my reservation in the computer system and told me their location isn't a good area for internet connection. Plus they gave another customer the truck I checked out online. I arrived early for pick...but had to wait another 25 mins for the worker to fix my paperwork. So maybe have a list of uhaul offices that don't do online booking. And this office had a cat. I'm highly allergic. Other than these minor issues the uhaul was great.

Thomas S. en

Grado:

Very knowledgeable and helpful staff. Very convenient, and all-round good place to rent from U-Haul.

don A. en

Grado:

Very pleasant and easy. Casual and will be using them again... Thanks, Don

Derek L. en

Grado:

El cliente no dejó un comentario.