I rented the 6x12 enclosed trailer and there was no trailer jack on the tongue, the trailer was way too heavy to lift on and off of the tow hitch. Please add a trailer jack for safety. We ended up needing a fork lift to get the trailer tongue on and off the trailer ball hitch of my truck!!!James H.
Customer Reviews for Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Chelan, WA 98816
Services at this Location:
- Mon–Fri8 am–4:30 pm
- Sat–Sun9 am–3 pm
Special Operating Hours
- 12/25/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was frustrating. I specifically requested Chelan, WA as the drop off even though I was offered Wenatchee for a $200 discount. The night before the drop off, I received text message to return the truck in Cashmere, further away from Wetnachee even though I declined a different drop off location. Had to spend 45 mins on the phone with 3 different employees to get the situation resolved. I showed a lack of internal communication.Nicolas H.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Bill C.
Great location, friendly staff, I don't see the need to change anything.Jason H.
Customer did not leave a comment.Tricia N.
Customer did not leave a comment.Adrianna N.
Cristal is amazing, efficient, and I have always been amazed by her customer service skills. I only know her through UHaul, but would not hesitate to call her a friend. She cracks me up!jennifer P.
The staff at Chelan Transfer Co that handled access to the Uboxes in storage, and for scheduling the pick-up of the Uboxes by a third-party moving company were NOT forthcoming with information that would have made our move from the Chelan Tranfer Station to our home 1.5 hours away simple and straightforward. We were given access to our boxes at our first request to unload some items before we could schedule movers for the heavier pieces. When we asked for access for the next phase of moving, we were given certain dates and certain times based on the availability of a fork lift driver. However, our boxes that had been taken out of the storage facility on the first day and put out on the ground outside of the loading dock for access were never returned to the facility; therefore, we could have accessed them anytime. This complicated coordination with the third part mover to bring our items to our home. The staff at the Chelan facility gave us false information regarding the availability of forklift drivers to place the Uboxes on trailers when the movers were scheduled to meet us the Transfer Co site. As a result, we ended up requiring 2 trips of the third-party movers which doubles\d the costs for us to transport our belongings from the Chelan Transfer Co to our home. This was entirely AVOIDABLE! It is essential that customers whose boxes arriver at the Chelan Transfer CO understand that (1) trailers to move Uboxes are available at no cost to the customer (whether moved by UHaul or a 3rd-party mover), (2) 3rd party movers typically expect to move boxes on trailers, not empty the boxes and load them onto trucks on site , and (3) that forklift drivers at this facility are not available every day that the Transfer Co is open.Melinda P.
Chelan Transfer Station is the best. Great people who understand their customers.George B.
It seemed like they were just going through the motions and not really informational about it all. They marked the wrong amount of fuel down 3/4 when it was1/4 tank. I had to go to another place to pick it up, it was out of my way. I fueled up the tank and was flagged down before it spilling gas everywhere's I lost at least 1/3 of the tank with no compensation and had to call for a repair on the truck. When a turned in the truck within the allotted time after leaving 30 minutes or so I was charged $28 for a for some reason and I never approved it. I would like to know how you are going to make this rightâ€¦ Anthony FrigerioAnthony F.
Great service, quick and efficient. Equipment work as it shouldGabriel F.
Customer did not leave a comment.BLAIR V.
U-Haul was the only company that would provide a moving â€œpodâ€ type container in East Wenatchee. Thankful we discovered them â€” and we're able to get mom's things moved for her.Linda H.
Customer did not leave a comment.Greg M.
Can't think of anything at the moment everything was fine.Gary Z.
I always enjoy working with Cheyenne and Crystal at this location and you will too. 5 stars for them!Andrew S.
Customer did not leave a comment.cathy C.
My box was a few days late, and things happen! the customer service I received from U-Haul was incredible, Kudos to everyone who helped me. I picked up my box in Farmington, NM! Outstanding people!Albert B.
Customer did not leave a comment.Scott M.
Staff member stated he would inform uhaul of the issues we had with the truck on the drive from Anchorage Alaska to Chelan Washington. I hope he didJill L.
Customer did not leave a comment.Caroline Y.
When we picked it up the young man was very nice! If it was just him I would definitely recommend it for rental. However When we dropped it off the older lady was horribly rude! It's hard for me to recommend a place that has someone like that working there.Dawn A.
When arrived at the Chelan location, i was met with an office that smelled like cats, and an employee that was angry that i would come without calling to let them know I was coming. I received a lot of emails from UHaul, but I didn't see anything that said i had to call a day or two in advance to get to my storage locker. The employee was pretty upset, but worked to get my Ubox available. After the employee got another employee to get the box out and down, that new employee told me I would owe him $25 to get the box for me.....cash...i didn't have cash, and he wasn't able to describe why I would suddenly owe him cash for doing, what seemed to be, his job. Outside of that, the original employee didn't really communicate much after the initial encounter, and just left at some point before we were finished, leaving us not knowing what we needed to do to close up. It was a pretty uncomfortable situation all around. If i was supposed to call ahead, in the midst of a move across the country, it would be nice if there was an email that went out from ya'll, that was obnoxiously clear, stating "Thank you for choosing UBox. Your UBox has arrived in (this city). When you are ready to come retrieve your items, please call (number) 24 hours in advance, so that the facility can prepare your box for your arrival. Thank you again for choosing UBox"nicole H.
No improvements needed. Everything was perfect.Gary Z.
The U-Haul in Chelan Falls were very accommodating. We had an urgent situation, and they were willing to help us out.Gayle C.
Customer did not leave a comment.Richard T.
An absolutely wonderful experience!JAMES B.
Customer did not leave a comment.Roy S.
very easy pick up and drop offSCOTT R.
I rate U-Haul overall to be below average. From a poorly performing app and website, to 20-30 minute call hold times, and such a confusing process for ordering pods and actually getting them delivered. What a nightmare. And now, getting receipts for all of the transactions is taking over an hour. U-Haul just plain suuuuuuucks.peter R.
Very friendly and helpful staff. Will not hesitate to do business here again in the future.Jason H.
Customer did not leave a comment.William F.
He did a great job getting us on the road in a timely mannerKevin K.
Every actual person was great, u box was easy and convenient My only negative and its a BIG NEGATIVE, , any time I tried to call u box customer service the wait was an hour or more, this is simply unacceptable.DUSTIN W.
Being able to put any equipment to any location without having to return it to the same rental locationâ€¦JUAN M.
Container arrived late incurring cost and inconvenience for us. Customer representatives have not responded to our inquiries regarding late delivery. The Chantilly office is attempting to charge us recuring rent on the container which we only had in possession for one day. Staff is friendly but does not respond or action these outstanding items.Derek H.
Customer did not leave a comment.lennard B.
Location was easy to maneuver in. We arrived after hours. There were so many paper notes and directions on the front door it was hard to know where to look.:)Kari D.
Customer did not leave a comment.Gabriela P.
First location went to in Cashmere did not have trailer, had to drive an hour each way to the next closest. No compensation for 2 hrs of extra driving.Dan H.
Not muchMichael C.
Nothing to change. Always pleasant to work with and easy to pick up and return at this location.Mike M.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.
Everything seemed to be spot on. No complaintsGary Z.
Customer did not leave a comment.Gordon T.
Customer did not leave a comment.Wendell K.
Customer did not leave a comment.John C.
The woman at the front desk was rude.Deanne R.
Very quick and easy.Mark J.
Customer did not leave a comment.Roy M.
Equipment was in top condition.RICARDO O.
Customer did not leave a comment.michael C.
The Chelan location is great. They were professional and understanding to my needs.George B.
We had no cell phone reception there for the drop off,Fortunately, there was an attendant who was very helpful especially on memorial day weekend..Randy B.
Customer did not leave a comment.John P.
I live in Chelan so the location was better than great. My husband dropped off the trailer and with my experience from the Spanaway location who helped me by a hitch and installed it for me and the Roy location who helped me put the trailer on I assured my husband who has a torn rotator cuff and a herniated disc in his back that they would help him take it off the truck. He described the gal there to me as a bitch who didn't offer to help and did not help when he asked. There were no other customers there and it was a 4x8 trailer.maria J.
Customer did not leave a comment.Bruce N.
Good customer service. Received a call regarding trailer that I had reserved saying it wasn't available because of customer not able to return it when it was due back. I was informed that I had other options and the rental worked out to my satisfaction. Would definitely recommend this location to anyone needing a rental.Richard D.
The location had easy access! The customer service rep was very friendly and helpful regarding the next piece of equipment we needed to use. As one of the smaller locations I have seen, equipment selection was good. Thank you.Robert W.
Customer did not leave a comment.rick D.
Couldn't drop it off at a different location. It didn't give us an option. So I had to make an extra 5 hour trip. Had to wait 30 minutes or so to get helped. A young lady was out washing her truck and another gentleman was in his office with the door open on a personal callGary F.
Customer did not leave a comment.Richard Michael S.
Such nice people!!tanya R.
This was the easiest process I've ever had using a uhaul!! Thanks, keep it up!JULIE H.
Customer did not leave a comment.Jerry C.
No drop off locations in omak, okanogan, or brewster. Had to drive and hour each way to return the truck.Hans J.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.James B.
The checkout process seems overly complicated and very time consuming. I think there is A LOT of room for process optimization. I don't understand why a simple checkout - when all the information is already in your system - takes 30 min to complete.DENIS A.
Customer did not leave a comment.Francis M.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.JAN J.
Call me.JUSTIN M.
At first we were told we had to return truck to original location which I had booked this 5 weeks in advance for a 1 way trip. Very very dissatisfiedStaci M.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Silvia S.
Customer did not leave a comment.darrin A.
Customer did not leave a comment.Richard T.
I read some reviews before I placed rental order online. My whole entire experience was nothing like some of the reviews I read. They were super helpful and friendly. I am very pleased with the level of customer service I received.Brianne Y.
It was a great experience I would most definitely rent from them again.Robert R.
Customer did not leave a comment.Rosa Y.
This was a terrible experience all together. First off, the staff is very unfriendly, they close earlier than posted, and don't thoroughly check their equipment. I could explain in detail, but have already had too much of my time wasted. The trailer was not the trailer # listed on the contract. I tried to get it resolved over the phone, but they wouldn't answer the phone. I called a customer service representative after not being able to reach the store. The representative couldn't reach them either, but said they would make notations of equipment dispute. They said I should try to go back to the store to resolve the issue, I did and the store was closed at 2:47pm. I called the representative back to let them know that, and also discussed that the amount I was being charged was not correct. The trailer is $14.95, but I was being charged $25 a day. The representative said that she would correct the total charge amount to $14.95, to compensate for the multiple of errors that I had to deal with. Apparently she was lying to me because my card is being charged even more than the initial incorrect amount of $49. Now being charged $54. So disgusted with the level of service from local store and uhaul representative. Horrible customer service from start to finish.Douglas H.
Customer did not leave a comment.Sidney T.
Very helpful staff..Cristel really helped outWilliam W.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Rick O.
Customer did not leave a comment.Jackie A.
Customer did not leave a comment.IAN H.
Trailers parked in alley are hard to access and return. Semi trucks park on one side of alley, making it hard to back in. Consider tightening the angles of the trailers. Might make them easier to access from the alley.Christopher C.
When I placed the order for two containers, I was quoted a price, I asked the lady if that would be the total charge for the containers and was told, yes! I called the Chelan office to let them know I would be there the next day to get my belongings, I was told I had to pay $ before I could receive my belongings back from them, what? I guess when you're told a TOTAL charge, they are not answering your question in full. I would only recommend Uhaul to another fellow mover, by letting them know, if they had there heart set on using you, ask is there another charge to collect there property!!!HOWARD S.
Very rude lady on the phone telling me I would be charged 21$ for late return because the area manager told her to . He/she was not available for me to speak to . Very disappointing experience .Melinda S.
In and out in less than 15 minutes. Way kool open 5x8 trailer with an easy hitch lever; no nob to turn. Lites worked. I used my Honda CR-V to tow the trailer with a snow thrower. Snow on the ground the trailer handled well. I will use this place again.Robin S.
Customer did not leave a comment.Charles C.
Very rude woman at desk!!! Will never use that location for pickup or drop off!!!LORI B.
be honest & intelligent about return locationsPAUL B.
Great location, easy. Great communication and friendly. Just wish the open hours were longer.Shirley L.
Very friendly at drop off location. A bit condescending at pick up location in seattle like they were doing us a favor since we didn't know all pickup rules. Or just being guys at work.Lucinda G.