Hours of operation are very limited. It was very difficult to return the trailer due to having to use the Uhaul app. The location services on the iphone don't work well in that location.george E.
Trailer Rental & Towing in Charlottesville, VA at Mooses By The Creek
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Charlottesville, VA 22902
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Big sign outside advising how to drop off truck after hours. Specifically stated go to myuhaul.com. I was unable to connect then, (or any day since). The next day the employee said that sometimes the website doesn't work but it wasn't necessary and he had already processed my return. My advice: Fix the website or get rid of the sign.David J.
We had a "minor" problem since U-haul central assigned me a wrecked truck. I was very lucky that I got somebody there to help and get another unit (although it was officially closed and I was assigned a contact-less process).Jose G.
Easy in, easy out.KEVINMICHAEL M.
Adam, the representative at Moose's by the Creek U-Haul location was very helpful and friendly. In several ways, he went out of his way to provide courteous and excellent customer service.Michael T.
Your online truck return form does not allow reporting of issues needing attention not caused by you. I got charged a cleaning fee because I said truck was not clean enough; some previous renter had smeared a nasty substance on walls. I couldn't see it until I was loading the truck so did not report it initially. This location was good otherwise and staff nice. Transmission handling and cleanliness of truck not good.Sara W.
Moose has this process down and her staff is well trained.VICKILEE H.
Everything worked out well except for the check in when I returned the trailer. When I attempted to check in online, the system said I didn't have an open order to process. I waited on the phone with Uhaul support for 20 minutes and did not get through. I took pictures and left for home. Once back home I tried online check in again, but it still did not work. I called Uhaul support and waited for another 26 minutes before my call was answered. The support person said she checked us in and we were done. Though the next morning I got a call from the local contact where I had returned the trailer because they didn't have any record of me returning the trailer. I gave them the locaion where I left it and they verified the unit while I was on the phone. I've rented several units in the past few years and have not had any problems like I did this time. And I probably wouldn't have thought much about the check in problem if I didn't have to wait soooo long to get through to Uhaul support. If that was a common issue, I'd be less likely to recommend Uhaul. So from all of this, I'd recommend improving the response time for phone support.Edward F.
Nothing. Adam was great. The whole experience was easy.BRIANPEARSON L.
Great customer service made sure why wife and I was comfortable and they was very friendlyMark J.
the nice guy at the desk is great, always love him. However the truck I was given had problems with the ignition. They literally had to show me how to turn it on and "jiggle the key around a bit until it catches" because the guy who was supposed to be coming to fix it hadn't yet. Then why is that truck available for rent?ELIZABETHANNE G.
Reserved a cargo van with a hitch and was told that they checked and it had a hitch. Went to lick it up and no hitch. Had to switch dealers and vehicles . Switched to a pick up truck and couldn't complete the move as it was raining. Could only make half of the trip.Meaghan S.
Easy return.Miriam H.
Polite, Efficient, and fairCLARENCELINO D.
Everything was great. Thank you.SABRINAMICHELLE E.
Adam, facility worker, was extremely helpful and made it all happen very smoothly. Vehicle was a bit beat, but functional.Laurance R.
Sketchy looking location but it seemed squared away from a business perspective. Easy drop off.Christian R.
The contactless checkin was bad, multiple phone contacts were asked for ( should have been 1)...early in morning so people were not awake yet, good idea in principle but not viable in current form...Uhaul needs to rethink this process if they want it to work. Otherwise rental was great.Jay B.
I was disappointed that the 10 foot truck I reserved was not available, and I had to rent a 14 foot truck @ a higher price.JEFFRYTILLMAN F.
Shop employee was very helpful and knowledgeable. Definitely come here again.ROBERTROUTSON D.
Great reception and easy checkoutCHICO B.
Very friendly and helpful.Jaymie C.
No where did it say in my contract that I was returning to a different location. This wasted 1 hour of my time and ruined $150 of take out food we ordered for the 7 people that helped with the move. I want my money backPaul P.
Young man at service counter was attentive and very respectful. Hooked up trailer quickly and properly, all while keeping conversation and a professional attitude.BENJAMINRAYMOND M.
Great service. I pre-registered online. They were ready for me and got me in and out quickly. I didn't have to do anything once I got there. Adam was on top of everything and got me hooked-up and on the road.Richard S.