Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)

1,122 comentarios

1710 Monticello Rd   Charlottesville, VA 22902

(434) 977-8121

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 977-8121

1710 Monticello Rd
Charlottesville, VA 22902

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
4.0

Returned unit just after closing (4pm) and was not able to interact with staff. Took pictures and returned the unit online.

Constantin M. 
Clasificación:
4.0

I would suggest adding free wifi, or remove the password from the existing wifi. Maybe you gave the the password somewhere, but I did not have my paperwork when returning the trailer after hours. I could not get access to the web due to poor cell service from my carrier at your location. This made my equipment return cumbersome. I really appreciate that you were very well stocked with multiple uhaul options. I have never seen so many uhauls un one place before. The young man working there stopped what he was doing and took care of me immediately. I highly recommend this location.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

Great Personnel at this location.

David M. 
Clasificación:
3.0

Cab had some used gloves and candy wrappers in it. Truck passenger side mirrors wouldn't stay in place, so it was difficult to see the passenger side of the truck while driving. However...the location is very convenient, and the app-based checkin/checkout worked quite well.

David S. 
Clasificación:
4.0

Just handed keys and left upon instructions from the location.

Penny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCYVIOLA P. 
Clasificación:
5.0

After hours checkin was very unwieldy since the app was not linked in your email/order confirmaiton etc. I thought I was checking in but it's apparently another "app" altogether (uhaul share?) and not available in Android playstore. Thankfully Moose (Melinda Stargell) was available by phone even though it was long after hours and handled it for me. She's ACES when it comes to customer service. But your apps SUCKS and doesn't work at all.

Doris G. 
Clasificación:
5.0

Moose's is the best!

Catherine G. 
Clasificación:
5.0

Everyone us so nice and exceptionally efficient! I only rent here at Moose's By the Creek!

Sandra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

I have a extremely complaint to the people who answered my phone calls, they were so nasty. I called to say that I received a message from your company saying that I just have to pay certain amount and the only answer was you have to paid more than I expected to pay, according to the message I received ni email. I was transfer to the customer service two times directly from the representatives I was talking, but I stayed in the Irineo twice for more than 35 minutes, but nobody answered. I became extremely frustrated for this situation. Hence, I hope that you may have a better comunicación with the customers like me. I hope that when I rent anything from you I will have a better experience. Thank you and take care of my message.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOELMICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

The check in was hard because without a wifi connection, this location is kind of a dead zone. Also, the ap says that the vehicle number is “bottom left side of the vehicle”. It's not. It's the top of the van. That should be changed to reduce. infusion.

Katherine H. 
Clasificación:
5.0

BUSY AS CAN BE, ORDERLY, FRIENDLY, COMPETENT

John F. 
Clasificación:
2.0

The outward appearance of the location is atrocious. I was afraid for my safety. The truck I rented squealed when changing gears and shuddered when brakes were applied. I was concerned that it would break down at any instant.

michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The price for renting these vehicles are extremely high and costly 1 day 40 miles $184.00. c'mon u haul

Ladante W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
3.0

The entrance and parking area is a mine field of pot holes and patches. The office is tiny. I was crammed in with eight other people, with the line stretching outside the door.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jihye Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

Of the multiple Uhaul experiences we've had, this was the nicest and best organized dealer we have worked with. Clean, friendly, fast service. I would recommend to anyone!

Zachary Z. 
Clasificación:
5.0

Flat rates for same state moves.

Shanon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline G. 
Clasificación:
5.0

Very helpful all the way! We changed return location in the middle of the trip and they were very accommodating!

James W. 
Clasificación:
5.0

Ery friendly staff

Marx S. 
Clasificación:
5.0

Moose is amazing!

Geoffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hind S. 
Clasificación:
5.0

My experience could have not gone better!

Kevin C. 
Clasificación:
5.0

Our mover Troy and his team were amazing!

Joshua B. 
Clasificación:
5.0

Outstanding customer service with the biggest selection on hand in the area!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn P. 
Clasificación:
5.0

On making initial reservation, I was informed my desired equipment was not available at any of the four locations in Charlottesville and someone from U-Haul would call me. But there were plenty of trucks on the lot all through the reservation date to the pick up date. This was very disconcerting as I had commitments to meet. It was not until the day before that I received the call. This is a U-Haul caused problem and does not reflect upon pick up location.

David J. 
Clasificación:
5.0

MOOSE WAS GREAT TO DEAL WITH.

LESLEYDEMONTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

Best U-Haul experience yet!!!

Michael F. 
Clasificación:
3.0

I was overcharged by one day on return, which was only discovered after I left Mooses and received the emailed receipt. I called Mooses, and they said they were unable to correct the overcharge. I have now spent additional time with U-Haul customer service trying to correct the overcharge, which is still not resolved. Regardless of who is at fault here, it is an unwarranted pain-in-the-rear for me, the customer.

Daniel N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

Really happy with the people at this location.

brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Just a drop off - easy!

Michael B. 
Clasificación:
5.0

Very good experience renting from Mooses

Ellis K. 
Clasificación:
5.0

Nothing awesome experience

Galen L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juaneisha F. 
Clasificación:
5.0

Moose, David and Adam are all great. They are friendly and incredibly helpful. We rent from this location dozens of times a year.

Gabriel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIWOT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIOTGRAEME S. 
Clasificación:
5.0

I dropped off after hours, but it was super convenient.

Henry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Les E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
2.0

Location reported we did not fill up to tank and we did. Was charged ~$60 in gas charges that were inaccurate.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rigoberto H. 
Clasificación:
5.0

Thank You Moose!!

ashley S. 
Clasificación:
5.0

The Best UHaul place in Charlottesville!

Skye O. 
Clasificación:
5.0

excellent customer service

Laurie D. 
Clasificación:
5.0

Moose was great

James B. 
Clasificación:
3.0

The inside of the windshield was filthy Low tire pressure light came on almost immediately. One tire had 20 pounds more pressure than the rest. The parking lot for this location is mostly potholes. I chose this location for convenience.

JOANNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
5.0

This location is incredibly efficient and pleasant to work with.

Timothy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rawud R. 
Clasificación:
5.0

Excellent customer service! Thank you, Moose!

Alicia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ki Ho P. 
Clasificación:
5.0

Very simple and easy and the bonus is there's a great little restaurant owned by the same people with good food and reasonable prices with super friendly staff.

TOM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

Mooses is a busy place, but they always take the time to give you great service. The staff is efficient and provides great service. Our issue with this rental was about Roadside Assistance. When we had the trailer loaded and ready to head home, the lights didn't work. They did when we picked it up, but something happened during the trip. I filled out the online roadside assistance form around 8:45 PM, and sat on the side of the road for a couple of hours waiting, but there was no reply except a text that they received the form. I had to make other arrangements to get home. When I woke up this morning, there was a text and voicemail from after midnight, but by that time I had cancelled the request. A huge and dangerous inconvenience. Roadside assistance needs to be more responsive. Again, Mooses is terrific and they did everything they were supposed to on their end.

David H. 
Clasificación:
5.0

Might wanna check the transmission on that particular truck. I noticed the first two gears shifted kinda hard. RPMs went up high before shifting to next gear.

Shawn C. 
Clasificación:
5.0

It was a busy morning soni couldn't get a dolly, but everything else was excellent!

Katherine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L. 
Clasificación:
3.0

App said we weren't at the right location even though we parked in the parking lot. Then App kept crashing. Took us almost an hour to drop the truck and keys off. At 10 pm after a long day of moving and we had a 3 hour drive home. NOT FUN. Call wait time was 20-30 minutes. App Chat cut us off "We haven't heard a response from you in 3 minutes; good bye." While trying to take and send pictures...VERY frustrating. All the other aspects were great.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Odes S. 
Clasificación:
5.0

The attendant greeted us in the parking lot as soon as we pulled in. He directed us to the drop-off location and checked to make sure everything was ok. He even gave us some tips for next time. The process was quick and easy.

Patrick O. 
Clasificación:
5.0

very friendly and helpful staff and very clean truck!

Roger B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMATHA R. 
Clasificación:
5.0

Great check in process - representative extremely helpful and efficient.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAVIN L. 
No se han enviado comentarios para esta ubicación.

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