Firstly, I used the app checkout for the first time, thinking it would be faster and safer than seeing a real person. However, it turned out to be the most aggravating hassle I've ever experienced. It required numerous pictures and FOUR different phone numbers for reference and nearly an hour to get 'appproved.' Seriously? When checking out in person, you just need 1 phone number. It's faster and easier to just go into the location and check out with a person. I will NEVER use the app again. Then, when we finally got the truck, we discovered it had damage around the driver door that wasn't apparent BEFORE getting the keys. So we weren't able to notate it in the app. Specifically, we couldn't open the door with the key, so we had to go into the location for help anyway. The rep was also unable to open the door and had to get another key. Because of the damage, the door didn't close completely. It rained during the move and water poured in, completely soaking us. And lastly, when we got the truck, it only had a QUARTER tank of gas! Never before have I checked out a rental vehicle with less than a full tank. We had to stop immediately and get gas, which was another hassle. Overall, this was a terrible experience. This was the 2nd time renting from this location, but we never will rent with uhaul again.Kanard H.
Trailer Rental & Towing in Charlotte, NC at Mallard Creek Mower
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28262
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 2 p. m.
- Sáb. - dom.: cerrado
- 6/18/2021 - 6/22/2021: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Charlotte, NC 28262
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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It took me forever to move my belongings because I kept having to pull over and make sure the vechicle was okay. It was constantly stalling, I called customer service and was on hold for 45mins, so I hung up. I received the truck with a quarter tank which honestly is not acceptable. On top of that the check engine light, maintenance and oil change light was on. I will NEVER rent from this U-Haul again. I literally could've been done in 3 hours but it took me double the time because of the condition of the truck. That truck needs to be pulled out of your inventory so that it can get fixed ASAP.Jeremiah M.
I'm so grateful to uHaul as a whole. I reserved a truck from Budget a week prior and they didn't have it on the day of reservation. I got on the uhaul site and reserved a truck at the closest one and it was here. They had exactly what I asked for and the customer service was great! When returning the truck, I expressed that we had a closing to get to and that we would just have to drop off and go and she was just fine with us pulling around and leaving. We got the checkout email shortly after. I am so so happy with the service and will never stray away from uhaul again for a "cheaper" option.DARREN R.
Continue to be on point and awesomeANNETTE W.
I was handed mentioning fuel tank about full, which was near empty, luckily I captured the picture and shown this at the time of return, they raise doubt when I shown pictures before the start of my rental of Fuel in actual. This truck I returned in less than 1 hr of time with 17 miles run. Since this was my first rental with Uhaul, I did not thought of uploading fuel pictures upfront while checkout of the truck. I just started and saw Fuel near empty and asked my friend to take picture so that we can show at the time of return. This proved to be a proof for us to show our loyalty! Which Ideally should have been done by the staff by accepting their mistake of not verifying from previous customer. Also to my surprise the online receipt which I got still showing Fuel as near Full , which would actually will pass on to the next customer and he could be in trap again for this.Ashish S.
I never received the dolly I paid for I haven't had the chance to call customer service about it yetCeirra W.
I was overcharged for mileage wirh no indication of my mileage upon return. I doubt very seriously that I drove 20 miles given the close proximity of my local one trip move. I have tried to call but I never get an answer.AVA B.
Great Service provided by jackie and fast I will ReferenceAaron P.
Make it cheaperKlever M.
Always a great experience!Jasmine G.
Execellent Service alwaysMONICA O.
On site worker , had no idea what she was doing ? The gas markets were marked wrong on the app and on the sheet , the parking brake was broke before I got into the truck. I took pictures of both. I still got charged extra $16 for gas mileage even though I brought more back into the tank. The lady lied to me. I would not recommend this location to anyone nor use it again .DERRICK W.
When I returned the truck I backed it into a space and an employee was rude in not allowing me time to check out on the App to get the mileage etc.James F.
Absolutely horrible customer service. Told myself and multiple other customer's that they weren't supposed to be open so they couldn't help us. And after returning the truck, someone proceeded to harass me because of where the truck was left when that was the only available space. I would never come back to that location.Henry A.
Uhaul charged me twice. Once I picked up the truck and once I dropped it off. This really ticked me off. I wasn't expecting to pay $300 for a uhaul. This needs to be fixedMichael P.
This location is very professional, flexible and superb customer service. They are always my first choice. Not sure what else they can improve on.RICHARD C.
The truck only had a quarter of a tank of gas and there was dirt all over the tires and the gas tankRichard F.
Nothing, the staff is AMAZING here. This is my go to Location. The other Uhaul on Old Statesville Rd is very poorly run, they don't respect their customers verbally & in actions... Thank you all for your wonderful customer service. The best part is that they remember you and sometimes the actual occasion that you rented the truck for. Blessings and continued prosperity to this Location!!!ANITRA W.
Best Uhaul experience I've ever receivedJASMINE G.
On line checkin not good. Two much and to difficult for older ones. Location does not have enough parking to safely leave your car. One lady was nice and helpful. The other was ok.Juanita W.
The owners should be wearing masks as required by NC state COVID-19 protocols.KEITH S.
Ensure that the truck is ready for the road.Jessica S.
The woman at the front desk is professional, courteous and kind. I believe her name is Jackie. She is also prompt! It was great to confirm with another customer in line who confirmed that Jackie is a wonderful person!RODNEY A.
If the customer reserves a truck online don't wait the week of to let them know the truck isn't available. If the truck isn't available give a discount on the truck you have and not charge so much on the mileage. People are having a hard enough time trying to survive without feeling like they are getting robbed by Uhaul.YOLANDA H.
please send back gas money , I already filled the gas but still charged 30 dollars for gasmaruthi V.