The location worked out finally however our overall experience was not good. We had to drive around, went to three different locations. No operators working at the locations, notes on doors stating they would return by a time certain, and they did not. We waited Rio Grande 45 minutes-not professional. Our time is valuable, it took us from 10 o'clock until after 12:30 to get a vehicle which had been properly reserved. The phone staff did their best to process us but there was no communication from the Rio Grande office or the Cape May Court House location stating none on premise. Additionally, one of the 10foot trucks on the lot had flat tire. Truly frustrating and wasted a lot of our time.
BRENDA BRINTON
Goodmans Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cape May Court House, NJ 08210
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Customer Reviews
- 4.0 Average Customer Rating
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I scheduled to pick up at 3:00pm, when I should up at 2:30pm nobody was at location. When I called u haul you said they close at 3pm. I finally got a hold of someone at the pick up location. He said they close at 12 noon. When I did speak with u haul they said I could pick up a truck and dolly an hour away, she cancelled my pick up and rescheduled at another location. When I dropped off truck and dolly at haw river it took me three different gas locations to find one that was easy to get in and out of. I watched the needle indicate 1/4 of a tank last Sunday and then two days later I get a bill that I dropped the truck off with only a1/8 of a tank. The 50 gallon alert went off At 1/8. I filled until 1/4. You app would not allow geo location to drop off. Now I'm being charged $67 to fill 1/8 of a tank. This was a horrendous renting experience from U-Haul. Kevin
Norma LeckburgNo comment since office was closed and there was no engagement with a staff member during drop-off.
ROGERPADILLA ESPIRITUIt was an interesting drop off location.
Romualdo Colon-AdornoNothing I could say could make it better Everything about this rental was excellent
Christopher Miele