Explain the after hours drop off process and ensure that the customer understands the steps involved. Also, the per km cost online when booking is written in kilometres but the receipt is done in miles so it can be confusing.
Megan S
Lakeland Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Campbell River, BC V9W3N7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkFound some location issues while returning but that's okk.
solomon mI felt your quotation method to be a bit deceiving. It started in kilometers at $1.19 and ended up at over $2 per mile by the end of it. We only drove it 192 miles. It ran ok until the last 5 miles or so when the right front end began to vibrate. I mentioned this to your staff upon return I’ve rented many vehicles and this is the first time i was responsible for inspecting the vehicle for damage both before and upon returning the vehicle. Your system for returning the vehicle after hours sucks. I don’t want to have to download an app to have to drop off the keys otherwise i would be charged a $20 fee if your employees had to get out of their chairs to inspect the vehicle. Also, it was raining that day and the floor of the cube leaked. Thx for the opportunity for feedback.
Dawn PAbsolutely DISGUSTING that i had to lift a 6x12 trailer up onto my hitch by myself, hook it up by myself. The trailor was very heavy and parked on a slant downhill. No help from U-haul reps or advice. I think it is absolutely poor business passing the liability onto the renter to lift and hook up U-hauls rental equipment!
JOANNE RThey were wonderful 😊
Theresa L