Customer did not leave a comment.
Shauna Astrope
Customer Reviews for Lakeland Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was knowledgable, efficient and friendly. It was an overall excellent experience from start to finish.
Tom KrueselLittle pricey the 89 cents per km.
Michael BakerExcellent customer service. All hail u haul.
Bradley AndersonLady at front desk was pleasant and had very good manners. Well done
Darryl TrentiniNot necessarily this location would I rate poor but the rental process was terrible,
lance priceIt is better as it where it is, never had a rental before but so far i never thought it was this convinient
Eduardson BernardoThe location was closed so I just left the keys in the mail slot. The app wouldn’t load my GPS location. My preferred drop off location was Changed for no reason
aaron whitakerThe U-Haul app didn’t work for checking the vehicle back in.
ian emeryThe girl at the counter was SUPER helpful and knowledgeable. She made the whole experience easier.
Justin Legroskeep up the good work
Norman BellHannah was amazing to work with
Debbie RossExcellent customer service, great vehicle. Will recommend!
Michael HoffmanFind another drop off location
Rob MagriYou should charge a customer for cleaning if they not clean it up. Oriented a utility trailer and it had loose rocks and some garbage in it . I know that it would be called an insecure load the way it was when I rented it.
terry obrienthey are always great at this location
wendie uppenbornIt’s a scam that you charge a drop off charge because you can’t pay somebody to be there on a weekend! You advertise 20-30$ and my bill was 113.00!
LOUISE SPENCERThe girls are amazing! and always find a way to help you out if needed
wendie uppenbornThank you very much! Your service is so helpful!
nathalie castonguayReasonable price
MARK MCINTYREThe service was friendly and efficient. After I mentioned how many Km we were about to do, the attendant offered a better rate. The truck was in good condition and the price was very reasonable. Thank you!
JULIE BELLROSEExcellent customer service, we needed to extend our rental and the process was very smooth and easy!
All in one Party shopAll good. Friendly service
Reg SawatzkyI am very pleased with the lady were i picked up the truck made a stressful time easier was on a tight time frame. Thanks
WINFORD BUDDMaintain your great customer service!
Cinthia BatistaI took pictures of when I opened van how dirty it was and smelly, when I returned the lady forced me to go detail the van which I showed pictures of how dirty it was and denied I called to complain and sayed smelled because my dog , I ask were does it smell , she replied the back, MY DOG WAS NEVER IN THE BACK, my 8 pound dog was in the front in her bed! So I wasted time and money to do something I didn’t dirty and suffered it’s smell the whole time! Also I was told a totally different rate per km and got charged double
Elizabeth RavoAfter hours return. Equipment area is tight/small and closes at 1pm.
Matthew FoxExcellent and very helpful
leslie leightonStaff very helpful and assisted us in recognizing how we were misled/lied to when booking trailer by uhaul staff
BRIAN ARBERRYAwesome as always
dean holzerAlways a good experience renting from this location. Excellent staff, clean equipment. 5-star rating!
Michael GribbleThe lights on the trailer weren't all functional. I reported them
DONALD LEWISIt was a waste of money and time. I asked the receptionist twice if it was going to be long enough. She said yes that it was 10 feet. It was not 10 feet it was 9 feet and 11 inches and I wasn’t able to use the truck. Because I couldn’t shut the door. So I spent $30 in gas and $176 and some change For fucking nothing. I’m in tears I don’t have a lot of money and it was a waste of time and my money I will never use U-Haul again.
Margaret VanProvide parking would be beneficial
Georgina Speckgreat service!
lily khanProvide parking would be helpful
Georgina SpeckNot much! Whole experience was smooth and person at front desk was friendly :)
Faye ManningU haul has become unnecessarily awkward and complicated to rent in its “upgrading”. Upgrading is definitely NOT synonymous with better or improved! Now you need a cell phone?!? An email address!? And cannot pay with a credit card over the phone. Ridiculous
JOHN BALCAENThe truck just smelled strongly of cigarettes with ash still in the truck. It was quite gross
steve caldwellAlways a good experience renting from Lakeland. Friendly, knowledgeable staff, always good help and advice given.
Michael GribblePleasant easy drop off with friendly staff
Greg PavichGreat advice from owner. Equipment performed as advertised. Overall, an excellent experience.
Michael GribbleThis location made returning the vehicle both easy and pleasant. Thank you.
Bruce Taylor2nd time I have rented since November.Good service and reliable trucks.Thankyou.
Michael BakerThe lady at this place really knows the business and is very good at her job.
Jane BraySpent an 30 min to get van warmed due to snow no ploughing in the lot. Tires on uhaul not equipped for snow.
Shannon AlcockFriendly staff, easy to return.
anthony bosmaDropped trailer on a Sunday so not applicable.
ted blylevenBrenda at the front counter of the rental place is always a joy to deal with.
james clack