Customer Reviews for Lakeland Automotive
(U-Haul Neighborhood Dealer)

1,070 reviews

1300 Homewood Rd   Campbell River, BC V9W3N7

(250) 287-3111

Office Hours

  • Mon: 9 am–1 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(250) 287-3111

1300 Homewood Rd
Campbell River, BC V9W3N7

Services at this Location:

Office Hours

  • Mon: 9 am–1 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shauna Astrope 
Rating:
5.0

The staff was knowledgable, efficient and friendly. It was an overall excellent experience from start to finish.

Tom Kruesel 
Rating:
5.0

Little pricey the 89 cents per km.

Michael Baker 
Rating:
5.0

Excellent customer service. All hail u haul.

Bradley Anderson 
Rating:
5.0

Customer did not leave a comment.

Jeff Deeder 
Rating:
5.0

Lady at front desk was pleasant and had very good manners. Well done

Darryl Trentini 
Rating:
5.0

Customer did not leave a comment.

Carla Savage 
Rating:
1.0

Not necessarily this location would I rate poor but the rental process was terrible,

lance price 
Rating:
5.0

It is better as it where it is, never had a rental before but so far i never thought it was this convinient

Eduardson Bernardo 
Rating:
5.0

Customer did not leave a comment.

Mark Hildebrandt 
Rating:
5.0

Customer did not leave a comment.

steve babcock 
Rating:
5.0

Customer did not leave a comment.

keith shanks 
Rating:
4.0

Customer did not leave a comment.

MANINDER SINGH 
Rating:
3.0

The location was closed so I just left the keys in the mail slot. The app wouldn’t load my GPS location. My preferred drop off location was Changed for no reason

aaron whitaker 
Rating:
3.0

The U-Haul app didn’t work for checking the vehicle back in.

ian emery 
Rating:
5.0

The girl at the counter was SUPER helpful and knowledgeable. She made the whole experience easier.

Justin Legros 
Rating:
3.0

Customer did not leave a comment.

LINDY FORWARD 
Rating:
5.0

keep up the good work

Norman Bell 
Rating:
5.0

Customer did not leave a comment.

Norman Bell 
Rating:
5.0

Hannah was amazing to work with

Debbie Ross 
Rating:
5.0

Customer did not leave a comment.

john amos 
Rating:
5.0

Excellent customer service, great vehicle. Will recommend!

Michael Hoffman 
Rating:
5.0

Customer did not leave a comment.

Morgan Sulyma 
Rating:
1.0

Find another drop off location

Rob Magri 
Rating:
4.0

Customer did not leave a comment.

Dennis Gibbons 
Rating:
5.0

Customer did not leave a comment.

ralph simpson 
Rating:
3.0

You should charge a customer for cleaning if they not clean it up. Oriented a utility trailer and it had loose rocks and some garbage in it . I know that it would be called an insecure load the way it was when I rented it.

terry obrien 
Rating:
5.0

Customer did not leave a comment.

patrick foge 
Rating:
5.0

they are always great at this location

wendie uppenborn 
Rating:
4.0

Customer did not leave a comment.

GORD SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

chantel sinnott 
Rating:
4.0

Customer did not leave a comment.

chris pearson 
Rating:
3.0

It’s a scam that you charge a drop off charge because you can’t pay somebody to be there on a weekend! You advertise 20-30$ and my bill was 113.00!

LOUISE SPENCER 
Rating:
1.0

Customer did not leave a comment.

Christopher Lussier 
Rating:
5.0

Customer did not leave a comment.

All in one Party shop 
Rating:
5.0

The girls are amazing! and always find a way to help you out if needed

wendie uppenborn 
Rating:
5.0

Customer did not leave a comment.

Pat Kelly 
Rating:
5.0

Thank you very much! Your service is so helpful!

nathalie castonguay 
Rating:
5.0

Customer did not leave a comment.

Tiicma Fisheries Inc. 
Rating:
5.0

Customer did not leave a comment.

Murray Richardson 
Rating:
5.0

Reasonable price

MARK MCINTYRE 
Rating:
5.0

Customer did not leave a comment.

Pat Kelly 
Rating:
5.0

Customer did not leave a comment.

Danielle Lecours 
Rating:
5.0

Customer did not leave a comment.

matthew klein 
Rating:
5.0

Customer did not leave a comment.

BOB MCDONNELL 
Rating:
4.0

The service was friendly and efficient. After I mentioned how many Km we were about to do, the attendant offered a better rate. The truck was in good condition and the price was very reasonable. Thank you!

JULIE BELLROSE 
Rating:
5.0

Customer did not leave a comment.

Paul Doub 
Rating:
5.0

Excellent customer service, we needed to extend our rental and the process was very smooth and easy!

All in one Party shop 
Rating:
5.0

All good. Friendly service

Reg Sawatzky 
Rating:
5.0

I am very pleased with the lady were i picked up the truck made a stressful time easier was on a tight time frame. Thanks

WINFORD BUDD 
Rating:
5.0

Customer did not leave a comment.

Brett Wilson 
Rating:
5.0

Maintain your great customer service!

Cinthia Batista 
Rating:
1.0

I took pictures of when I opened van how dirty it was and smelly, when I returned the lady forced me to go detail the van which I showed pictures of how dirty it was and denied I called to complain and sayed smelled because my dog , I ask were does it smell , she replied the back, MY DOG WAS NEVER IN THE BACK, my 8 pound dog was in the front in her bed! So I wasted time and money to do something I didn’t dirty and suffered it’s smell the whole time! Also I was told a totally different rate per km and got charged double

Elizabeth Ravo 
Rating:
5.0

Customer did not leave a comment.

Charles Lafleur 
Rating:
5.0

Customer did not leave a comment.

brian stockley 
Rating:
5.0

Customer did not leave a comment.

catherine lasell 
Rating:
3.0

After hours return. Equipment area is tight/small and closes at 1pm.

Matthew Fox 
Rating:
5.0

Customer did not leave a comment.

brian stockley 
Rating:
4.0

Customer did not leave a comment.

Patti Alaggia 
Rating:
2.0

Customer did not leave a comment.

Rochelle Trousdell 
Rating:
5.0

Excellent and very helpful

leslie leighton 
Rating:
3.0

Staff very helpful and assisted us in recognizing how we were misled/lied to when booking trailer by uhaul staff

BRIAN ARBERRY 
Rating:
5.0

Customer did not leave a comment.

All in one Party shop 
Rating:
5.0

Customer did not leave a comment.

All in one Party shop 
Rating:
5.0

Awesome as always

dean holzer 
Rating:
5.0

Always a good experience renting from this location. Excellent staff, clean equipment. 5-star rating!

Michael Gribble 
Rating:
4.0

The lights on the trailer weren't all functional. I reported them

DONALD LEWIS 
Rating:
2.0

It was a waste of money and time. I asked the receptionist twice if it was going to be long enough. She said yes that it was 10 feet. It was not 10 feet it was 9 feet and 11 inches and I wasn’t able to use the truck. Because I couldn’t shut the door. So I spent $30 in gas and $176 and some change For fucking nothing. I’m in tears I don’t have a lot of money and it was a waste of time and my money I will never use U-Haul again.

Margaret Van 
Rating:
5.0

Provide parking would be beneficial

Georgina Speck 
Rating:
5.0

Customer did not leave a comment.

Vickie Wathen 
Rating:
3.0

Customer did not leave a comment.

douglas Gariepy 
Rating:
5.0

great service!

lily khan 
Rating:
5.0

Provide parking would be helpful

Georgina Speck 
Rating:
5.0

Not much! Whole experience was smooth and person at front desk was friendly :)

Faye Manning 
Rating:
5.0

Customer did not leave a comment.

FEEDER SPRING AND COMPANY LTD. 
Rating:
3.0

U haul has become unnecessarily awkward and complicated to rent in its “upgrading”. Upgrading is definitely NOT synonymous with better or improved! Now you need a cell phone?!? An email address!? And cannot pay with a credit card over the phone. Ridiculous

JOHN BALCAEN 
Rating:
5.0

Customer did not leave a comment.

GORD WALKER 
Rating:
5.0

Customer did not leave a comment.

kevin onclin 
Rating:
5.0

Customer did not leave a comment.

GEORGE WAGNER 
Rating:
5.0

Customer did not leave a comment.

Amy Rousseau 
Rating:
5.0

Customer did not leave a comment.

Michelle ham 
Rating:
3.0

The truck just smelled strongly of cigarettes with ash still in the truck. It was quite gross

steve caldwell 
Rating:
5.0

Customer did not leave a comment.

ross turner 
Rating:
4.0

Customer did not leave a comment.

Raymond Blanchard 
Rating:
5.0

Customer did not leave a comment.

Andrew Richford 
Rating:
5.0

Customer did not leave a comment.

Douglas Condon 
Rating:
5.0

Always a good experience renting from Lakeland. Friendly, knowledgeable staff, always good help and advice given.

Michael Gribble 
Rating:
5.0

Pleasant easy drop off with friendly staff

Greg Pavich 
Rating:
5.0

Customer did not leave a comment.

howard thomas 
Rating:
5.0

Great advice from owner. Equipment performed as advertised. Overall, an excellent experience.

Michael Gribble 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Vioncek 
Rating:
5.0

This location made returning the vehicle both easy and pleasant. Thank you.

Bruce Taylor 
Rating:
4.0

2nd time I have rented since November.Good service and reliable trucks.Thankyou.

Michael Baker 
Rating:
5.0

The lady at this place really knows the business and is very good at her job.

Jane Bray 
Rating:
4.0

Customer did not leave a comment.

Nathalie Schofield 
Rating:
2.0

Spent an 30 min to get van warmed due to snow no ploughing in the lot. Tires on uhaul not equipped for snow.

Shannon Alcock 
Rating:
5.0

Friendly staff, easy to return.

anthony bosma 
Rating:
3.0

Dropped trailer on a Sunday so not applicable.

ted blyleven 
Rating:
5.0

Brenda at the front counter of the rental place is always a joy to deal with.

james clack 
Rating:
4.0

Customer did not leave a comment.

Michael Lemon 
No reviews have been submitted for this location.

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