Pickup and drop-off was easy and straightforwardArthur R.
The Purple Peddler
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Burlington, NC 27217
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- 4.0 Average Customer Rating
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I arrived after hours and just followed the instructions from the app. Easy drop off process.Frank P.
I called the location in advance. I was told exactly where to park the trailer. I did as advised. I then used the app to check the trailer in. I received the completed notice on the app. I also walked into the Purple Peddler to notify the proprietor. I stood patiently in-line behind two other customers. The proprietor had his back to me. When he turned around and saw me, he gruffly asked, "WHAT DO YOU WANT?" I told him I dropped off a trailer. He seemed agitated that I did so. I advised I did exactly what he said to do over the phone. I even showed him pictures. He told me I could leave. I did not have a lot of confidence in the turn-in process. I checked the app the next day and although it said it was complete the night before it now showed to be active again. I called U-Haul. The person was not very helpful and said she would leave a note. I checked again two days later and it was still showing active. I called in again and the person didn't seem to really care. She transferred me to a manager. I got his voicemail and left a detailed message. I never heard back. I finally received a receipt from U-Haul saying I turned in the trailer on the date/time of my deadline even though I turned it in several days early. Overall a bad experience from the beginning. I don't plan to use U-Haul again or recommend U-Haul to others in the future.John M.
The gentleman in the morning is very nice and gets you on your way. I have rented here twice and the young lady in the afternoons has been rude to me both times upon returning. She acts although she does not have time to wait on you and you are a hassle in her life. She cannot get off her phone long enough to be pleasant to anyone. She actually was giving me grief about returning both times, nothing that I had done she just did not want to walk out to the parking lot to deal with the returns. She wanted me to lift the trailer off my truck by hand, I am a 140lbs disabled Veteran, when I told her I could not lift it off she huffed and puffed and stormed off to the office to get a jack. The gentleman in the morning had told me to not even try lifting it off myself as they were very heavy trailers and he did not want me to get hurt trying to lift it. I would recommend anyone pick up a unit from there but not drop one off to put up with her abusiveness attitude to do her job.Lisa F.
I really enjoyed working with this location for renting. However, the vehicle needed a service and extra dash lights were lit up.kim G.