My recent experience at your facility was completely unacceptable. I was overcharged for my rental and despite multiple requests, have yet to receive a final, itemized receipt. The location closed early, preventing me from returning the truck as scheduled, and the hand trucks I ordered were not available. I was assigned a larger truck than I had reserved, leading to unnecessary fuel expenses, and the truck's side mirror was cracked, posing a safety hazard. To add insult to injury, an additional $120 was charged to my account without any explanation. This combination of overcharges, lack of transparency, equipment issues, and disregard for customer service demonstrates a severe lack of professionalism and respect. I demand a full refund of all overcharges, including the unexplained $120 fee, a formal written apology, and immediate corrective action to prevent similar experiences for future customers.
DALE D
1280 Allerton Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bronx, NY 10469
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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The service was very good. The young lady there helped me in my enrollment and she helped navigate me through the steps if I got stuck in the application process. It was very streamlined and I would definitely go again. Thanks for everything.
NEYSA NMuy bueno
RANDY JNo customer service or customer appreciation No greeting
EDIBERTO SThey are thieves. Overcharged my cc three times. Refunded me the 1st overcharge then charged my cc two (2) additional charges. They are thieves. I would pull my busin
Erica M