Had to sweep out the truck,have a torn windshield wiper replaced,leaked gas in my driveway at home in Brockport n In Castilian springs TN. Used approximately $100 more than expected, and then when I dropped it off the guy parked it on an uneven surfaced n I got charged $14+ for a couple gallons under. Tried calling u haul customer service several times n was on hold for almost an hr each time and I ended up hanging up. Not a good experience!! Will also look at Penske next time !!Ken D.
Trailer Rental & Towing in Brockport, NY at JT Auto
(Distribuidor de U-Haul del vecindario)
Brockport, NY 14420
Services at this Location:
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Brockport, NY 14420
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The mileage that they put in system for truck when picking up was so off, that we couldn't even complete pick up or drop off. Also is and another party both have difficulty getting a signal to complete the process. I would never do the pickup or drop off with the app again as it took twice as long as when picking up in person.Christine S.
Please ensure customer has locker combination before arriving to location or have it ready once entering the information on the vehicle. Unfortunatly On Sunday now one is onsite.Rosario L.
I was over charged 57.00$ for fuel when the truck was returned with more fuel than when i picked it up and they are trying to tell me it was an accident they are trying to rip me off cause they cant do a refundPAUL C.
They post hours of open til 2 on Saturedays. We got there about 1 pm and there was noone present.Andrew H.
The check engine came on and the truck wouldn't go over 20 mph and I used $19 gas to go 54 mileslarry Z.
I have used this location before. Staff is very nice and helpful. Truck was ready and waiting and in good shape.Lynn W.
Made my reservation in person at JT auto, no problems whatsoever. Thanks guys! (And girl!)Christopher K.
The customer service I received at JT Auto was excellent. Quick, helpful, and friendly. When I need another U-Haul product I would not hesitate to go back. Very pleased.Jaimie H.
I was moving a fine furniture set made of cherry. I rented the furniture covers from U-Haul. They were pre-packaged and in the back of the truck, unfortunately several of them were caked with dirt and what looked to be motor oil. They were rendered useless for my applicationBrian F.
the people were very nice and helpful. I was in and out in no time, thumbs up!Louis A.
The people were super nice and helpful. Would go there again if I needed to move. ThanksJack M.
Nothing. We were very happy with everything.Jason C.
Very friendly staff. I've heard really good things about the mechanics that work there alsoDan P.
Take the JH I rented to the shop for front end check, check front and right rear rims for trueness/bent, front shocks are shot, gas neck vent drips fuel when being filled on the lowest setting. Thetruck pulls to the right when you take your hand off the wheel. the truck pulls to the left abruptly when you put on the brakes and they squeal. The truck shakes so bad it made my wife nauseated. The truck was clean, mechanically it was a nightmare!! JT Auto gave me a clean truck and blankets. I blame the previous customers Drop off location for not doing a proper PM on the truck! Yes, I did use to work for U-Haul as a Hitch-Pro/ rental agent, transporter. I'm appalled that I paid $3,600 for this move and U-Haul gives JT Automotive a subpar vehicle that shouldn't have been rented out. I didn't know the truck was bad because it was empty and I thought the empty tow dolly was making it buck and shake. I got going 3 miles an hour and it shakes bad side to side. I called the technical hotline and Sarah said she couldn't have a tech meet me out on the road and try switching front rims. I had no choice but to keep moving. At theend of the move I called customer service and I got the lovely Teresa on the phone. She basically called me a liar and not so many words because she knew how Sarah would handle the situation.I told her that I didn't know she was in the conversation so she wouldn't know what Sarah said. At that point I asked for a supervisor for which I got Holly. Holly understood the problem, kind of, and said it can't be addressed until the truck was turned in. it's funny how corporate America really doesn't seem to care about their customers anymore and employees have no idea about how to use customer service properly!!! I used to drive the old stick shift 1976 Ford 14' TC's from U-Haul and they road way better than that neglected JH3534F!!!! I will be waiting for a call from someone in the company who actually cares about the customer. That being said I'm sure I will probably not get a call back. If anyone does care to give me a call. Thanks for reading this and I hope I hear from someone.... sooner than later! Sincerely, Mark B. ParadiesMark P.
Very satisfied! Nice job! Thanks!Douglas B.
Great service!Alyssa D.
It was an easy experienceRoger M.
JT Auto was very good. Clean truck. Easy to find what I needed. The 24/7 Truckshare app was pretty good. Really good, actually but has a couple of minor confusions that I expect will be worked out as it matures. Faster to check out with the app at JT than some of the bigger busier sites with people and forms.Kenneth S.
Had problem setting an account on line it never went thru. Thank God the JT Auto show up to receive me.Claudia N.
When a dropoff point is sent we should also have our hours included. When I got there they were closed and now i have a dispute over the gas in the tank. It would be easier if you always sent out with full tank and return with full tankDiane R.
Nice people and customer service ??Alan Q.
Nothing they were amazing !Marinna F.
Great customer service, vehicle was ready with all the necessary items I requested.Scott F.
Good locationkathleen J.