Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)

332 reviews

2424 Colby St   Brockport, NY 14420

(585) 431-1036

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 431-1036

2424 Colby St
Brockport, NY 14420

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michelle T 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
4.0

Check in and check out process is a little lengthy and App doesn’t work half the time!

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Great communication, smooth experience throughout our move from New York to Alabama. I would definitely recommend Uhaul to others.

Claude B 
Rating:
5.0

Best uhaul around!

liam k 
Rating:
5.0

Very seamless and convenient experience and kind people

Luke F 
Rating:
2.0

I had a difficult timing trying to get the U-Haul during my reserved time. Dealing with problems like my drivers license being deemed international, when it clearly had NYS on the top. After getting that to work the rest of the form was hard to do because you can only fill out the form on site which had poor internet reception. That being said I did enjoy the cleanliness and after getting the key and everything to work drop off was easy to do.

Andrea W 
Rating:
4.0

Friendly staff, helped with hookup answered all questions. No changes needed. Good job!

Jack M 
Rating:
5.0

Customer did not leave a comment.

Al R 
Rating:
5.0

I checked out the 10' truck using the U-Haul app. If I'm not mistaken, it said to find the truck's id number in the wrong corner of the side of the truck. On return, I couldn't find check-in instructions on the app. Fortunately, the place was open so I could do it in person.

Craig H 
Rating:
3.0

Have the equipment ready at pickup time. They had to switch trailers because of the lights not functioning. Pickup area muddy. They forgot to give me my hand truck .

James L 
Rating:
5.0

John at JT`s was a pleasure to deal with. He was very helpful. Great place to rent a UHaul!

Daniel L 
Rating:
5.0

Customer did not leave a comment.

kelly s 
Rating:
5.0

Customer did not leave a comment.

Douglas F 
Rating:
3.0

Fix the crack in the windshield!

Olivia V 
Rating:
5.0

Customer did not leave a comment.

maria l 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Best U-Haul rental location in the Brockport area. People are friendly, get you on your way, and returns are easy. Equipment is well kept and reliable. The only place I will rent a U-Haul in the Brockport area.

Allan W 
Rating:
4.0

Customer did not leave a comment.

DAVIDALAN S 
Rating:
5.0

Truck should have more than 1/2 tank gas

Rocco B 
Rating:
3.0

Floor near door was dirty but didn't affect our move

Doug b 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
2.0

We returned it 2 days early with at least 1/4 tank gas more than when we left with. Drop off location charged for extra miles but didn't credit anything for early return. They told me to leave keys in box although it was during normal business hours and weren't available to discuss. Not cool.

Frances P 
Rating:
5.0

The ramp SHOULD HAVE A RED STRIP DOWN THE CENTER SO WHEN YOUR TRANVERSE UP AND DOWN YOU HAVE A REFERENCE POINT WHEN LOADING AND UNLOADING ITEMS

bambai r 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Nothing to improve! Jen is awesome & I will always go to this location for a U-Haul

Malia R 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Great place

Timothy M 
Rating:
5.0

Everything went as smoothly as could be. I have no complaints. The equipment was clean and ready as well as the utility dolly. Paperwork was in order and on time with good communication. Good experience overall.

Robert R 
Rating:
3.0

Customer did not leave a comment.

Jolene s 
Rating:
4.0

Everything went very smooth, the app was easy to understand. I appreciate being able to do this so easily.

Brent W 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
4.0

The owners at JT were great, very friendly, good people. Will be back when I need another rental.

Mark U 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Todd Z 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Quick and easy return, no hassels!!!

Paul W 
Rating:
3.0

A bit confusing with the return. Does not tell you that you have to fill the gas to what it was. Had I known I would have filled up to a wood being overcharged. Looked at all documentation and says nothing at all about filling a tank.

Ty C 
Rating:
5.0

I loved how much room there was to park! Without having a backup camera, it would be hard to maneuver in a tight place. The location was also very clean and well maintained! It had a very welcoming feel.

Emily A 
Rating:
3.0

Customer did not leave a comment.

Craig M 
Rating:
5.0

Customer did not leave a comment.

matthew s 
Rating:
5.0

They were wonderful!! Very personable and helpful, would highly recommend this location for uhaul pick up!

Carla B 
Rating:
5.0

Air conditioner wasn’t charged

Jacqueline B 
Rating:
5.0

The employees at this shop were very knowledgeable and helpful, and went above and beyond to help me.

David D 
Rating:
3.0

Everyone was very nice and made the return process easy

Caitlyn W 
Rating:
5.0

I have used this location twice. Jen is always very professional and treats me great. This location is an asset to U-haul. They are the best!

Tracy D 
Rating:
3.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

michelle f 
Rating:
5.0

Customer did not leave a comment.

Jane A 
Rating:
3.0

Customer did not leave a comment.

Maryann R 
Rating:
5.0

Nothing, everything was perfect.

Steven D 
Rating:
4.0

Colby street was excellent and the staff was great.

Tracy D 
Rating:
5.0

If it’s an after hours pick up, I was trying to follow the instructions to take my photo and it only gave instructions for Safari and I was still having issues and then I went into my Google Chrome and changed it to approve it worked so I would maybe include the Google Chrome in the instructions.

colleen b 
Rating:
5.0

Customer did not leave a comment.

Kim D 
Rating:
3.0

Customer did not leave a comment.

Thomas W 
Rating:
1.0

I rented a Uhaul on 04/01 the truck was extremely dirty and we had to clean it ourselves before putting our furniture and boxes in it! I wasn’t offered any compensation due to this which is really disappointing.

Shaila B 
Rating:
4.0

Very Convenient.

jamie h 
Rating:
5.0

Customer did not leave a comment.

Ashley T 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
3.0

Maybe not back it up into the field when driveway was super icy

Lorie D 
Rating:
5.0

Customer did not leave a comment.

Raymie K 
Rating:
1.0

Missing supplies, horrible check in process over charged when they knew they didn’t provide the 2 extra things we ordered and I had to call twice to get our $ back. Very poor process, and people representing Uhaul.

Ken H 
Rating:
5.0

Horrible shake in front end at 50mph +. Very dirty in back and ramp.

MICHAELLYNN L 
Rating:
5.0

I would definitely recommend this location. Great customer service, friendly and helpful!

Tara M 
Rating:
4.0

Customer did not leave a comment.

Rosemary S 
Rating:
5.0

Thank you

Ricie O 
Rating:
5.0

Customer did not leave a comment.

Janet D 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
4.0

Did not get a receipt.

Craig o 
Rating:
3.0

4 dogs greeted me at the office door . I don’t mind dogs but others may not appreciate it.

Esther N 
Rating:
3.0

Failed to fully secure car to tow dolly

Joseph P 
Rating:
5.0

Great people and a cute dog.

Jonathan T 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

frank g 
Rating:
4.0

Customer did not leave a comment.

Heather B 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
5.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Excellent people to deal with. Would highly recommend to anyone needing to rent something.

Gary W 
Rating:
5.0

Very friendly and helpful staff

Davida B 
Rating:
5.0

Customer did not leave a comment.

Lorenzo R 
Rating:
5.0

Customer did not leave a comment.

david p 
Rating:
5.0

Truck had 111,000. I did not expect a pristine vehicle. And that is not what I got. The back was empty and clean. The truck ran ok. The passenger cabin was acceptable, could have been cleaner but was fine. Check in and checkout was excellent.

darren M 
Rating:
5.0

Fast and friendly, clean storage

Carmelita H 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
3.0

Customer did not leave a comment.

Modou S 
Rating:
3.0

Customer did not leave a comment.

Kendall M 
Rating:
4.0

The process was easy! Thx

Tina V 
Rating:
2.0

Customer did not leave a comment.

Trenton P 
Rating:
5.0

Nothing, everything was perfect

James M 
Rating:
3.0

Customer did not leave a comment.

Amanda P 
Rating:
5.0

Customer did not leave a comment.

Joanna H 
Rating:
2.0

The truck ran horrible, it sounded like it needed a new muffler. It started up like the timing was off. The pickup is on a country type road and the truck was left too far away from where the keys were locked up. I didnt feel safe. The internet was slow and at one point i couldnt get in the online uhaul site. My phone internet was working and then it stopped. I dont think it was my phone because i used google to get to the pickup location. It was very cold outside and between my time with the customer support it was over 3 hours i sat there and used alot of gas idling to stay warm. Once I received the code to open the box. The customer support person did dont instruct me how to open the box which wasted over 2 1/2 hours. The box had no instructions how to open it. She told me to enter the code and press the silver button on top. I pressed and pulled it and nothing happened. I left and gave up. I received a call from I dispatcher in Fairpot. I drove back and I was instructed to open the other boxes at the location, those boxes had a turn dial and opened. The box I had to open didn't appear to have a dial. Well there was a dial there it looked like where you put a pass key could be used to open it. I tried to turn it clockwise and wouldnt budge, i figured out it was a dial after opening the other two boxes, you had to turn it counter clockwise. There were no instuction to indicate this as a dial. I arrived at 8:53 a.m. for my pickup, by the time all of these issues were fixed it was 12:30 p.m. The auto shop was supposed to open at 10 a.m. but no one ever came in while I was there. I had workers waiting for me to get the truck to the apartment to empty it. I have an issue I only went 10 miles with the truck and it was still on 1/4 tank when I left it at the pickup location, but the tank was reported to have only 1/8 of a tank of gas when I returned it. This by my calculation means the truck only gets 80 miles to a full tank. I wasn't charged for fuel. I did not have it on towing, i disengaged it by pressing the button on the shifter. I didn't get a picture of the dashboard when I dropped it off because my phone.died. My bill was also confusing, it didn't clearly say how much my credit card was charged. I will not be renting a truck from this location if I can help it. Uhaul also needs to train there customer service people better. She was kind. When I called prior to the call with her a person just hung up on me. I was clearly upset but was not nasty with that call. I was just saying that if I couldn't get the use of the vehicle, I wanted a free rental and no gas charge. I was extremely stressed from trying to use the truck that day.

Kathleen Z 
Rating:
3.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Nice people with fast, no nonsense service.

Michelle M 
Rating:
1.0

They said I’ll have over half a tank of gas and to bring it back that way but I only had a 1/4 of a tank. So fighting with them is horrible don’t even call you back and I have a picture to prove it.

Kyle E 
Rating:
5.0

Friendly place

Henry K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top