The employees at this shop were very knowledgeable and helpful, and went above and beyond to help me.
David D G.
Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everyone was very nice and made the return process easy
Caitlyn W.I have used this location twice. Jen is always very professional and treats me great. This location is an asset to U-haul. They are the best!
Tracy D.Nothing, everything was perfect.
Steven D.Colby street was excellent and the staff was great.
Tracy D.If it's an after hours pick up, I was trying to follow the instructions to take my photo and it only gave instructions for Safari and I was still having issues and then I went into my Google Chrome and changed it to approve it worked so I would maybe include the Google Chrome in the instructions.
colleen B.I rented a Uhaul on 04/01 the truck was extremely dirty and we had to clean it ourselves before putting our furniture and boxes in it! I wasn't offered any compensation due to this which is really disappointing.
Shaila B.Very Convenient.
jamie H.Maybe not back it up into the field when driveway was super icy
Lorie D.Missing supplies, horrible check in process over charged when they knew they didn't provide the 2 extra things we ordered and I had to call twice to get our $ back. Very poor process, and people representing Uhaul.
Ken H.Horrible shake in front end at 50mph +. Very dirty in back and ramp.
MICHAELLYNN L.I would definitely recommend this location. Great customer service, friendly and helpful!
Tara M.Gracias
Ricie O.Did not get a receipt.
Craig O.4 dogs greeted me at the office door . I don't mind dogs but others may not appreciate it.
Esther N.Failed to fully secure car to tow dolly
Joseph P.Great people and a cute dog.
Jonathan T.Excellent people to deal with. Would highly recommend to anyone needing to rent something.
Gary W.Very friendly and helpful staff
Davida B.Truck had 111,000. I did not expect a pristine vehicle. And that is not what I got. The back was empty and clean. The truck ran ok. The passenger cabin was acceptable, could have been cleaner but was fine. Check in and checkout was excellent.
darren M.Fast and friendly, clean storage
Carmelita H.The process was easy! Thx
Tina V.Nothing, everything was perfect
James M.The truck ran horrible, it sounded like it needed a new muffler. It started up like the timing was off. The pickup is on a country type road and the truck was left too far away from where the keys were locked up. I didnt feel safe. The internet was slow and at one point i couldnt get in the online uhaul site. My phone internet was working and then it stopped. I dont think it was my phone because i used google to get to the pickup location. It was very cold outside and between my time with the customer support it was over 3 hours i sat there and used alot of gas idling to stay warm. Once I received the code to open the box. The customer support person did dont instruct me how to open the box which wasted over 2 1/2 hours. The box had no instructions how to open it. She told me to enter the code and press the silver button on top. I pressed and pulled it and nothing happened. I left and gave up. I received a call from I dispatcher in Fairpot. I drove back and I was instructed to open the other boxes at the location, those boxes had a turn dial and opened. The box I had to open didn't appear to have a dial. Well there was a dial there it looked like where you put a pass key could be used to open it. I tried to turn it clockwise and wouldnt budge, i figured out it was a dial after opening the other two boxes, you had to turn it counter clockwise. There were no instuction to indicate this as a dial. I arrived at 8:53 a.m. for my pickup, by the time all of these issues were fixed it was 12:30 p.m. The auto shop was supposed to open at 10 a.m. but no one ever came in while I was there. I had workers waiting for me to get the truck to the apartment to empty it. I have an issue I only went 10 miles with the truck and it was still on 1/4 tank when I left it at the pickup location, but the tank was reported to have only 1/8 of a tank of gas when I returned it. This by my calculation means the truck only gets 80 miles to a full tank. I wasn't charged for fuel. I did not have it on towing, i disengaged it by pressing the button on the shifter. I didn't get a picture of the dashboard when I dropped it off because my phone.died. My bill was also confusing, it didn't clearly say how much my credit card was charged. I will not be renting a truck from this location if I can help it. Uhaul also needs to train there customer service people better. She was kind. When I called prior to the call with her a person just hung up on me. I was clearly upset but was not nasty with that call. I was just saying that if I couldn't get the use of the vehicle, I wanted a free rental and no gas charge. I was extremely stressed from trying to use the truck that day.
Kathleen Z.Nice people with fast, no nonsense service.
Michelle M.They said I'll have over half a tank of gas and to bring it back that way but I only had a 1/4 of a tank. So fighting with them is horrible don't even call you back and I have a picture to prove it.
Kyle E.Friendly place
Henry K.The pickup location was changed because the original one's staff left early for the day. I called this person ahead of time to change the pick up time and he said he would be available. When he wasn't there, I called customer service who advised me that there was ‘nothing they could do' because the changed pickup time wasn't inputted into the system. Customer service and the computer system is terrible and needs to be addressed
Maximilian M.Nothing all was good
Dave G.The10 feet trucked I booked was not available. As a result, I had a take a 15 feet one whcich was too big and I had to pay more for gas.
Yong Z.Came through when I needed a truck on a big moving weekend. Obtained a clean, well running 15ft truck when none were to be found. So grateful for a good moving experience.
Mark R.They went above and beyond to get me my rental even though the area was having a power outage and their computers were down. Have used this location before and have been very happy with the service, would recommend, will use again.
Jaimie H.The location was a last minute change by U-Haul due to the original size truck not being available and I had no choice but to go with a larger truck at a different location.
William E.Everything went great. Couldn't be happier!
Douglas L.When I went to pick up the truck after completing the mobile check in through my phone, the receptionist did not listen to the fact that I simply needed to pick up the keys inside. She went through the entire in-person check in even after I informed her I did all of that. Next, I was assigned a different truck than what I checked in with so the manager was called. I didn't end up leaving with the truck until 45 minutes after I had gotten there. Not to mention, the receptionist had a 12 pack of Corona sitting on the counter and said I was her last customer and she was going to crack open the case after she helped me. Also the truck was on less than 1/4 tank of gas when I picked it up. In terms of drop off, my initial reservation was for 6 hours (pickup at 5pm, drop off at 11pm). I got a notification that my drop off was for 9pm. So I called the U haul helpline number and was on hold for 30 mins. Once I got connected with someone, they were extremely helpful and extended my reservation until 2 pm the next day. I did ask about returning the truck since there were a lot of complications, she suggested that I return the keys and take care of the return process in person. I arrive at the same destination I picked the truck up at at 1:30. The sign on the door says they close at 2, however, the lights were off, no one was there, and the door was locked. Thankfully I was able to complete the return with no issues. I will never rent a U Haul from this location again and will be spreading the word around to not rent from them either.
Justin H.Had to sweep out the truck,have a torn windshield wiper replaced,leaked gas in my driveway at home in Brockport n In Castilian springs TN. Used approximately $100 more than expected, and then when I dropped it off the guy parked it on an uneven surfaced n I got charged $14+ for a couple gallons under. Tried calling u haul customer service several times n was on hold for almost an hr each time and I ended up hanging up. Not a good experience!! Will also look at Penske next time !!
Ken D.The mileage that they put in system for truck when picking up was so off, that we couldn't even complete pick up or drop off. Also is and another party both have difficulty getting a signal to complete the process. I would never do the pickup or drop off with the app again as it took twice as long as when picking up in person.
Christine S.Please ensure customer has locker combination before arriving to location or have it ready once entering the information on the vehicle. Unfortunatly On Sunday now one is onsite.
Rosario L.I was over charged 57.00$ for fuel when the truck was returned with more fuel than when i picked it up and they are trying to tell me it was an accident they are trying to rip me off cause they cant do a refund
PAUL C.They post hours of open til 2 on Saturedays. We got there about 1 pm and there was noone present.
Andrew H.The check engine came on and the truck wouldn't go over 20 mph and I used $19 gas to go 54 miles
larry Z.I have used this location before. Staff is very nice and helpful. Truck was ready and waiting and in good shape.
Lynn W.Made my reservation in person at JT auto, no problems whatsoever. Thanks guys! (And girl!)
Christopher K.The customer service I received at JT Auto was excellent. Quick, helpful, and friendly. When I need another U-Haul product I would not hesitate to go back. Very pleased.
Jaimie H.I was moving a fine furniture set made of cherry. I rented the furniture covers from U-Haul. They were pre-packaged and in the back of the truck, unfortunately several of them were caked with dirt and what looked to be motor oil. They were rendered useless for my application
Brian F.the people were very nice and helpful. I was in and out in no time, thumbs up!
Louis A.The people were super nice and helpful. Would go there again if I needed to move. Gracias
Jack M.Nothing. We were very happy with everything.
Jason C.Very friendly staff. I've heard really good things about the mechanics that work there also
Dan P.Take the JH I rented to the shop for front end check, check front and right rear rims for trueness/bent, front shocks are shot, gas neck vent drips fuel when being filled on the lowest setting. Thetruck pulls to the right when you take your hand off the wheel. the truck pulls to the left abruptly when you put on the brakes and they squeal. The truck shakes so bad it made my wife nauseated. The truck was clean, mechanically it was a nightmare!! JT Auto gave me a clean truck and blankets. I blame the previous customers Drop off location for not doing a proper PM on the truck! Yes, I did use to work for U-Haul as a Hitch-Pro/ rental agent, transporter. I'm appalled that I paid $3,600 for this move and U-Haul gives JT Automotive a subpar vehicle that shouldn't have been rented out. I didn't know the truck was bad because it was empty and I thought the empty tow dolly was making it buck and shake. I got going 3 miles an hour and it shakes bad side to side. I called the technical hotline and Sarah said she couldn't have a tech meet me out on the road and try switching front rims. I had no choice but to keep moving. At theend of the move I called customer service and I got the lovely Teresa on the phone. She basically called me a liar and not so many words because she knew how Sarah would handle the situation.I told her that I didn't know she was in the conversation so she wouldn't know what Sarah said. At that point I asked for a supervisor for which I got Holly. Holly understood the problem, kind of, and said it can't be addressed until the truck was turned in. it's funny how corporate America really doesn't seem to care about their customers anymore and employees have no idea about how to use customer service properly!!! I used to drive the old stick shift 1976 Ford 14' TC's from U-Haul and they road way better than that neglected JH3534F!!!! I will be waiting for a call from someone in the company who actually cares about the customer. That being said I'm sure I will probably not get a call back. If anyone does care to give me a call. Thanks for reading this and I hope I hear from someone.... sooner than later! Sincerely, Mark B. Paradies
Mark P.