1. Truck was dirty when we got it 2. Tank was below a 1/4 full 3. Had a ton of issues with the reserves drop off location and it getting changed on me 4. When we returned the truck, we were charged $5 on top of what we already paid despite all the problems we had already encountered… we return the truck with WAY MORE gas then we got it, we went 5 miles over the allotted mileage I guess and were charged for it even though the drop off location was way out of our way. So needless to say, our renting experience was absolutely atrocious and we will be using enterprise or some other business next time. Do better.
Melissa B
Lithia Food Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Brandon, FL 33511
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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It was a very easy process. The only issue was that I was charged for a Dolly, which i did not receive. I asked for one but was told that they don't have any. In addition I was charged for 2 packs of blankets but only had one. Besides that it was a very simple transactions, but I would like to have my $10.00 back.
Constance MNothing. It was a great experience. The person was kind professional and understanding.
Felix ROverall experience with this move was terrible. My pickup location was changed pretty much last minute, then I had to call to get something a little closer. The truck's transmission wasn't good and had absolutely no pickup, even when the truck was empty. It wasn't changing gears like it should have been. I put the same amount of gas in it that was in it when I picked it up and was still charged a fee for fuel.
deanna tWe reserved a truck in Tampa to move to Brandon at 0630. We were notified the day before no truck was available in Tampa. We were given the Lithia location instead at 0630. I went to download the app that evening and my reservation had been changed to 0800. To pick up in Brandon. We had 6 people waiting to move us in Tampa at 0730. I called customer service and was transferred endless times. Nobody could or would help. In the end I was left on hold for 54 minutes. The Lithia location was very nice. He apologized because he had received the reservation late and did not see it. I originally reserved the truck weeks ago. The customer service I received was horrible.
Jill I