Absolutely everything about this location is terrible. Uhaul needs to retrain and reprimand all of the muffler brothers uhaul representatives. My first truck was full of trash garbage and empty vapes. this was disgusting. I also got a truck that didn't even come with ramps when i told the rep i was transporting a motorcycle. They also charged me 113$ before i ever saw the truck and then told me to go check out the truck alone. i found all the garbage brought it back inside and didn't even receive an apology for the absolute terrible service. I then had to return my first truck because it did not have ramps, and the rep charged me another 10$ even though it was his fault i had the wrong truck in the first place. after all of this upon returning the truck in the morning i was notified i went over the mileage and didn't fill the gas enough. I have picture proof this is absolutely NOT true and i do not appreciate grown men lying about me and trying to charge me more for their mistakes. I will never use this location again and will publicly shame and boycott this location at any and all costs. If you are a customer reading this GO TO SHAMROCK STORAGE, they are twice the location muffler brothers will ever be and the reps actually understand their job and they show you the truck and follow protocol. This is my second report/ complaint of the muffler brothers location and i want a call from a uhaul higher up immediately. this was unacceptable and i refuse to allow someone else to be treated the way i was by this terrible location.
Peyton D.
Muffler Brothers
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bowling Green, OH 43402
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They did not have the proper truck I needed at the Holland location so they sent me out of my way to BG. Then proceeded to give me the wrong pick up address for the truck. Had to wait 5-10 minutes for the truck because they were in the back screwing around- no other customers in the store. Picked it up and was not clean at all, had less than 3/4 of a tank when the paper said it had 3/4 a tank. Was all dented and not cleaned from prior use.
Natalie A.Was given a U-Haul with a low air in the tire when asked if they will fill it I got told there's a gas station down the road. Then was told I returned with less gas then what there was in it.
Kalena K.Charged me $11.50 for gas when the when it was a fraction closer to the line then when I got. I put gas back into the tank before dropping it off.
Justin M.The truck I rented had zero heat in the cabin, the trucks transmission was slipping causing it to accelerate through stop signs and red lights. When calling to report the issues I've gotten nothing but a hassle and called a liar to my face multiple times. Will NEVER use UHaul again. And unfortunately looking into having to charge back from my bank since I was not given a functional truck.
Jack H.