Comentarios de los clientes para Muffler Brothers

App didn't work. Employees stared at me through window in freezing cold when I tried to figure out what was going on. Customer service over the phone was no help at all. It was unfortunate. Wont rent one again.

We were very satisfied !!!

No areas of needed improvement were noted. Staff member was very professional and provided great customer service by scraping the snow and ice off the vehicle before renting it out. Thank you!

Parking lot could be a little less cluttered. Was hard to find a place to park my vehicle when picking up my rental

Great service, great equipment, thanks!

The person checking me out was not very friendly. Twice I've had issues with returning the truck using the return app. The truck was not very clean, trash and liquid dried in the cup holders.

Keep doing what you are doing! Thanks for providing quick and efficient service!

All of your trailers absolutely need jackstands on them, I actually hurt my back pretty bad loading and unloading the trailer on and off of my truck. I am not sure who made the decision to cut cost but never in my life have I ever seen a trailer without a jackstand

Easy drop off process

Check over equipment before lending it to someone. Make sure it's clean and in working condition.

Keep doing what you are doing! Your location is convenient. Your service is excellent. You really take care of your customer!

Mixup at getting rental but it was solved.

Have them make sure they have checked you in. They charged me an extra day, even though I dropped the trailer off 2 days before it was due. Still waiting for refund.

due to covid drop off location did not allow customers inside. Parking lot was too small for amount of trucks

Changed my pick up place without notifying me also didn't get the right pick up time. Also checking in your vehicle was overly complicated.

The employee Scott was extremely condescending and short. Zero people skills and zero customer service. There was a young man, I'm not sure of his name, made up for Scott's poor management/leadership skills.

Scott was the associate that answered the phone and he was very helpful. I dropped the key for the truck in the key drop due to COVID 19 but he really helped out with info on the phone!!

Employee was pleasant. He quickly removed the hitched trailer, wheeled it out of the way and sent us our our way. Great overall experience!

It would have been good if they had set my truck out for easy pickup. Instead, I had to call them and go through the whole process of doing a pickup for the truck over the phone just because my truck was blocked.

Hassle free return. I had a problem getting the tow dolly off and the staff was very helpful.

No improvement necessary!! Person I dealt with was great-was very patient when I asked questions !!

This was not the original location I had chosen. For some reason, the computer at pick up could not locate that location. This location was closed the entire weekend,. The only way to return the van was by using the U-haul app. I did not have this, I had to go back to the house and upload it with internet. I was then charged extra miles.The app was not convenient. You had to climb around in the van and take pictures. Took about 15 minutes.

The wiper blades on both sides were frayed and the ones on the drivers side weren't even the right ones. I don't know what kept them on. It wasn't fun driving through Des Moines and not being able to see anything out the windshield.

The mobile pickup was not that easy to use and the staff that I did interact with were unkind/unpleasant to communicate with.

This was not my preferred pick up location. We attempted to pick up at the preferred location because there were trucks available, but were told to go to Muffler brothers instead.

Personnel were surly and acted put out to have to serve us.

The man was rude over the phone but very helpful in person

We got there on Sat and due to Covid had to call and do by phone. After NUMEROUS tries he couldn't get my reservation completed. Took my payment information and sent me off with no paperwork, no anything and said they would email me later. I was there for about an hour while they tried to figure it out. THEN they ended up charging my double - DOUBLE - $1300 - we were traveling and that held up 1/2 of ALL our money for 5 days becuase the incorrect charges should not fall off my account and I had to go to my bank to handle. Also they over charged me and had to also give me a refund. It was utterly a total flipping nightmare. We have rented from you before and NEVER had a problem like this.

All went well.

The customer service far exceeded my expectations. This was the easiest rental I have ever made, hands down. Muffler Brothers is top notch!

Thanks nice job on both ends.

Original txt from uHaul had me taking the truck 35 minutes from drop off site to nearly downtown Toledo. I went to the nearest facility in Bowling Green 1 miles from where I was to see if they could take the truck. They were happy to review and within 10 minutes I was checked in and my order closed out. They are a great group!

Don't charge people $25 for "blanket folding".

Process was fast and easy and everyone there was very helpful. Would highly recommend.

HORRIBLE - READ MY FORMAL WRITTEN COMPLAINT

It was a little odd getting help to check the trailer back in but given the current COVID concerns it was understandable. I called the number, got back in my truck and they came out promptly to unhook the trailer and I was on my way. Overall, a good experience.

Tried to do the mobile pick up version. Your verification process was tedious and could use an update. Don't call my contacts at 8 in the morning for my truck pick up. They we sleeping which delayed my pick up. Do verification during initial set up like ID, Drivers License etc. Find a different "contacts" process. I had to call the pick up location and thank goodness the business was open as he had to override the mobile option as I had been waiting for the long tedious process to be done to get the truck.

Self return was inconvenient due to the fact it was not clearly stated that the app needed to be uploaded to successfully return the vehicle. $20 fee added to avoid the self return seemed a little excessive.

Very responsible, respectful, and understanding with the current situation of the world. They made it so I did not even have to leave my vehicle. I drove up, they hooked it up, I moved my stuff, drove back and they detached it. Perfect drive-through service if there ever was one. Thanks guys!!!!!

Fast - Efficient - Professional Overestimated miles were refunded immediately. Couldn't have been any better! George.