Customer Reviews for Muffler Brothers
(U-Haul Neighborhood Dealer)

936 reviews

125 W Poe Rd   Bowling Green, OH 43402
(Corner of Main and Poe Rd)

(419) 352-8164

Office Hours

  • Mon: 8 am–5 pm
  • Tue: 8 am–4:30 pm
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/16/2024: 2:00 pm - 5:00 pm
  • 4/26/2024: 2:00 pm - 5:00 pm
  • 4/29/2024: 2:00 pm - 5:00 pm

Services at this Location:

Contact Us

(419) 352-8164

125 W Poe Rd
Bowling Green, OH 43402
(Corner of Main and Poe Rd)

Services at this Location:

Office Hours

  • Mon: 8 am–5 pm
  • Tue: 8 am–4:30 pm
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/16/2024: 2:00 pm - 5:00 pm
  • 4/26/2024: 2:00 pm - 5:00 pm
  • 4/29/2024: 2:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph A 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

The truck and requested additional equipment was all ready as ordered. The check in was easy and efficient.

Ed E 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
4.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

COSANDRA S 
Rating:
4.0

Customer did not leave a comment.

COSANDRA S 
Rating:
5.0

The ratchet strap ratchets on this unit are old and have never seen a drop of lube in their 100-year corroded life. They're incredibly difficult to ratchet. I've used ratchet straps all my life, so it isn't me.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
4.0

Customer did not leave a comment.

Andrea H 
Rating:
5.0

I had an issue with the link sent to me from U-Haul, I could not get it to open to use it at the drop site. Besides that everything was great.

Robert E 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
3.0

Customer did not leave a comment.

Sarah Y 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
3.0

Customer did not leave a comment.

J T 
Rating:
5.0

It was a wonderful experience, from the representative on the phone, to the person who completed the paperwork of the dealership.

Murray B 
Rating:
4.0

The van smelled slightly of dog. Maybe deodorize between. The key lockboxes were hard to find.

Teresa D 
Rating:
5.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N 
Rating:
4.0

Customer did not leave a comment.

TJ M 
Rating:
5.0

Super-easy to use your website and this location!

Martha W 
Rating:
4.0

I still haven’t received my refund of $69

Niklas M 
Rating:
5.0

Customer did not leave a comment.

Vincent L 
Rating:
5.0

They promised the trailer I requested and came through exactly as promised

john p 
Rating:
3.0

There should be a brief session with a person familiar with the vehicle acquainting the renter with the knobs and controls.

Donald G 
Rating:
5.0

Scot not sure if there was a second T forgive me. Scot made things exceptionally fast and friendly for pick up and drop off. The van was easier to handle than I expected. Fast and frienly customer service for sure.

Terra M 
Rating:
5.0

Customer did not leave a comment.

Jeannie R 
Rating:
5.0

The service was great. The customer service beyond what I expected

NICHOLE O 
Rating:
5.0

Customer did not leave a comment.

kip m 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
3.0

N/A

Lauryn C 
Rating:
5.0

Very friendly staff and excellent service!

Mathilda R 
Rating:
5.0

I experienced Professional, courteous and fast service.

tim s 
Rating:
3.0

Customer did not leave a comment.

abigail s 
Rating:
5.0

Customer did not leave a comment.

DONALD V 
Rating:
4.0

Customer did not leave a comment.

Abdul-rauf A 
Rating:
4.0

Customer did not leave a comment.

Rhonda T 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Everything went well here.

Lara M 
Rating:
5.0

Very satisfied

Richard N 
Rating:
5.0

Very friendly

Richard M 
Rating:
3.0

Need better labeling for where the drop box is located from the parking lot

William h 
Rating:
4.0

Customer did not leave a comment.

Randal H 
Rating:
5.0

The drop off process was smooth and hassle free. They even offered to help un-hitch the trailer, which I really appreciated.

Shawn V 
Rating:
5.0

Customer did not leave a comment.

Brent D 
Rating:
5.0

Customer did not leave a comment.

Alyse M 
Rating:
4.0

It was very easy to obtain the vehicle from this location. The vehicle itself was very clean. It made an obscene amount of noise each time we first started driving the vehicle down the road, but that could just be that I'm not used to driving a large van. All in all, it made our move much simpler than it would have been without this service. We will definitely use UHaul anytime we need to move large items in the future!

Susan D 
Rating:
5.0

Customer did not leave a comment.

Lori C 
Rating:
5.0

Customer did not leave a comment.

Dean M 
Rating:
5.0

I would have liked an hourly rate over a day one.

Jamie L 
Rating:
5.0

Customer did not leave a comment.

Tina h 
Rating:
3.0

The equipment was well maintained BUT not clean, there was crumbs, trash, a receipt from the last driver, someone’s old bag and even a vape pen in the vehicle when I got it.

Juan R 
Rating:
5.0

No improvements required. But to note. My husband is over road truck driver so pre-inspection showed 1 tire with questionable wear. He brought it to the attention of Muffler Bros and the gentleman came out to check, agreed and changed it without question.

Stephen P 
Rating:
3.0

Customer did not leave a comment.

Cadee B 
Rating:
5.0

Customer did not leave a comment.

BOB D 
Rating:
1.0

I was charged for a full day rental, even though we had it for 6 of the 12hours we were supposed too. So instead of $19.95 I got charged $89.99 for a 1 day rental. We didn't even use the uhaul but for 6 hours. We got charged almost triple. Never ever again. I will recommend penske. At least they don't steal your money.

Christopher G 
Rating:
4.0

Customer did not leave a comment.

Debra H 
Rating:
2.0

Customer did not leave a comment.

Abigail S 
Rating:
3.0

Not enough parking

scott g 
Rating:
5.0

There wasn't an actual side cabinet for online key pickup, so I felt a bit like I was cutting in line. But otherwise it was great and I will never rent a van from Penske/home Depot again

John S 
Rating:
4.0

Customer did not leave a comment.

Kim M 
Rating:
1.0

My reservation was given to someone else.

Danny G 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
4.0

Customer did not leave a comment.

Tracey B 
Rating:
1.0

Absolutely everything about this location is terrible. Uhaul needs to retrain and reprimand all of the muffler brothers uhaul representatives. My first truck was full of trash garbage and empty vapes. this was disgusting. I also got a truck that didn't even come with ramps when i told the rep i was transporting a motorcycle. They also charged me 113$ before i ever saw the truck and then told me to go check out the truck alone. i found all the garbage brought it back inside and didn't even receive an apology for the absolute terrible service. I then had to return my first truck because it did not have ramps, and the rep charged me another 10$ even though it was his fault i had the wrong truck in the first place. after all of this upon returning the truck in the morning i was notified i went over the mileage and didn't fill the gas enough. I have picture proof this is absolutely NOT true and i do not appreciate grown men lying about me and trying to charge me more for their mistakes. I will never use this location again and will publicly shame and boycott this location at any and all costs. If you are a customer reading this GO TO SHAMROCK STORAGE, they are twice the location muffler brothers will ever be and the reps actually understand their job and they show you the truck and follow protocol. This is my second report/ complaint of the muffler brothers location and i want a call from a uhaul higher up immediately. this was unacceptable and i refuse to allow someone else to be treated the way i was by this terrible location.

Peyton D 
Rating:
2.0

They did not have the proper truck I needed at the Holland location so they sent me out of my way to BG. Then proceeded to give me the wrong pick up address for the truck. Had to wait 5-10 minutes for the truck because they were in the back screwing around- no other customers in the store. Picked it up and was not clean at all, had less than 3/4 of a tank when the paper said it had 3/4 a tank. Was all dented and not cleaned from prior use.

Natalie A 
Rating:
5.0

Customer did not leave a comment.

Sherrie r 
Rating:
4.0

Customer did not leave a comment.

Renee B 
Rating:
1.0

Was given a U-Haul with a low air in the tire when asked if they will fill it I got told there's a gas station down the road. Then was told I returned with less gas then what there was in it.

Kalena K 
Rating:
3.0

Charged me $11.50 for gas when the when it was a fraction closer to the line then when I got. I put gas back into the tank before dropping it off.

Justin M 
Rating:
1.0

The truck I rented had zero heat in the cabin, the trucks transmission was slipping causing it to accelerate through stop signs and red lights. When calling to report the issues I've gotten nothing but a hassle and called a liar to my face multiple times. Will NEVER use UHaul again. And unfortunately looking into having to charge back from my bank since I was not given a functional truck.

Jack H 
Rating:
5.0

Floors in cab dirty. Steering and tires need work.

Jason G 
Rating:
4.0

The trailer rented was a 5 feet by 9 feet trailer, but only measured 51.8" wide. When renting, I thought it would be 60" wide, as that is 5 feet. The item I was moving was larger than 51.8" wide and so the trailer rental was unusable to me. Beware aware when renting to confirm the actual size of the trailer.

Mallory S 
Rating:
5.0

Customer did not leave a comment.

Aleasha R 
Rating:
5.0

Very good customer service. Rental was ready to go when I arrived.

Jeff N 
Rating:
4.0

Customer did not leave a comment.

LINDY S 
Rating:
3.0

I requested 10 moving blankets. There were none. I had to use clothing as moving blankets. Alert customer sooner than pickup that you don't have something required for a move so they can plan accordingly.

Jillian H 
Rating:
5.0

Customer did not leave a comment.

Ryan F 
Rating:
1.0

Customer did not leave a comment.

Nicole V 
Rating:
5.0

Awesome experience as always, thanks!!!

Jim A 
Rating:
3.0

Customer did not leave a comment.

Louis T 
Rating:
5.0

Make the key pick up boxes and drop off slot more visible. I found them, but brighter colors or additional signage would make it quicker to locate. Thanks!

Adam D 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
3.0

Mirror was loose and kept moving out of place, truck had a tire pressure issue. Doors wouldn’t close. Truck kept coming out of gear.

Shawn B 
Rating:
3.0

The truck was still unsafe. Headlights were not aligned anywhere close to reasonableness, wipers barely cleared window, truck body leaked significantly in rain, and truck needed an alignment as it shook significantly reaching 50 mph. It should be taken off the road.

Jay S 
Rating:
5.0

Customer did not leave a comment.

Albert G 
Rating:
5.0

Customer did not leave a comment.

NORMAN F 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

No fuss, renter was friendly, smooth ride. Would totally use them again

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Raeann S 
Rating:
5.0

Half the furniture pads were wet.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Doug B 
Rating:
1.0

I was charged for equipment that was not even in the truck and I was quoted $85 and paid $85 but it charged my card $115. Not happy at all and will never use this service again.

Melanie B 
Rating:
5.0

Customer did not leave a comment.

kevin V 
Rating:
4.0

Customer did not leave a comment.

Amanda C 
Rating:
5.0

Was quick and painless

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
4.0

Customer did not leave a comment.

John O 
Rating:
3.0

Customer did not leave a comment.

Nick K 
No reviews have been submitted for this location.

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