Very unsatisfied with my experience with Two Tails. U-Haul Contract states that total fees for the rentals adds up to $103.89 with drop off at Two Tails. I have been charged $417.77 with an additional charge of $528.94 that is supposedly pending a refund. That is a total of $946.71 charged to my account for a service noted for costing only $103.89. The price discussed and agreed upon with Two Tails was $178.08, which still does not match the U-Hauls Tracking of the Contact, nor what I have been charged. I Paid the $178.08 in person, the secondary $239.69 charge was made without my consent nor was it communicated to me (regardless of the purpose of this secondary charge). Two Tails states a different drop off location on the document printed out and given to me, despite the drop off location noted on U-Haul and the agreement made when reserving my truck through Two Tails I expect this to be fixed. I will never use Two Tails again, and I would be very hesitant to use any of U-Hauls services again.
Laina S
Two Tails LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83716
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThis was our first time but it was super Easy to use
Yatish PGood service and reliable
William SThe lady helped me on front desk was awesome! She is very respectful, kind and helpful.
Mostafa TExcellent!
Chia-Chen K