The truck did not shift into the lower gear well and the transmission may need to be adjusted. I got about 5 miles to the gallon. The return process on the app did not work. The truck came with less than a quarter tank and then I had to put gas in it shortly after running it.
DONALD B
Customer Reviews for Two Tails LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very clean with well maintained. easy to access the location with spacious. need to improve uhaul app for the user friendly. no return button in the uhaul app.
Dong CThe engine ran a bit rough but may have been cold. The exhaust was smelly. The windshield has a chip and crack with changing cold and warm weather. The gas was 119 miles to empty (just over 1/4 tank) The truck leaked in the rain and boxes in the attic and on the back right got wet.
NORINE CYou guys were great couldn't have a better service with you definitely tell people but can of experience we had it was awesome thank you so much. Working with us
KRINDA TI didn’t catch the name of the gentleman that checked out the uhaul for me but I wish I did. He was so very helpful despite being extremely busy juggling so many people at once. I don’t often meet people that maintain composure under pressure. I would highly recommend this particular location for that reason. Thank you kind sir!
cornellier lNothing, good work!
Clint PIt was a great rental experience
Raymond SExcellent staff. Helpful and friendly . Easy to rent trailer via web site.
Charles LBest location in Boise.
James AMake sure the truck’s windshield cleaner is full
Bill CThe customer service at this location is wonderful - always friendly and helpful!
Stacey SThey are very nice and easy to work with.
Mary KThe truck was supposed to be a 10 ft and the roof leaked on everything.
Sarah NThese guys are the best uhaul in all of Boise. They made a rough situation go really well. Thank you.
Andrew HLocation pickup was not honored at reservation. 1st truck was not ready and mechanical operational. Had to loose a day, full tank of gas and then be caught in snow because first truck failed, dead battery, and engine warning. Second truck had no fuel, coffee cuts and trash behind and around seats.
Kenneth HBeware of these guys. DO NOT TRUST THEIR WORD. Take before photos of EVERYTHING before they touch it. Rented a U-haul (with insurance) that was serviceable enough. A yellow flag is that they waited until after I left the lot to request state of vehicle check completion, but the insurance rendered that moot. The problems came when I contacted them about moving assistance with a 3'x6' desk I couldn't safely move up stairs with my friends. They did not refer/schedule me to the U-haul moving assistance (as I would later find out) but did set up an appointment. The two men that showed up were visibly fatigued (it was a later call in the day) but I figured that wouldn't be an issue as they had the 1 hour minimum to get the desk in and upstairs. The two men needed to have the carrying straps I had available for their use pointed out and explained before they would consider them. Then the real problems started. Walking down the ramp, the bottom guy missteps off the ramp in the last 2 ft of ramp. He recovers without injury, but they drop the top of the desk on the ramp! This leaves a mark on the desk and finish from the desk on the ramp. After some work on the stairs, they declare the desk cannot go up them. I am disappointed, but resigned to the facts of geometry. They then go to place the desk back in the U-Haul. They had been taking frequent breaks to rest, as it was a heavy desk. The worst was just to come. They loaded the desk on the U-Haul feet on the ground and then proceed to slide it into the corner! They offered no charge and left. When I went in to confirm the damage from the ramp drop, I discovered that their sliding had ripped a foot out of the desk side causing significant damage to the structure. When I called the location to complain and seek recompense. The owner denied all responsibility. Claiming his people would not act as I had described and suggesting the damage was pre-existing from when the desk was loaded. When I went to escalate to U-Haul corporate is when I learned that the moving assistance was never properly scheduled through U-Haul. This coupled with the no charge offer left me with no paper trail showing their involvement.
Alan BFantastic group of people, very helpful and listen to your needs! The only place I will rent from!
GARY CTakes way to long to check in
Jeanne GThe agent was soooo helpful. Truly a great experience!
Natalia CDropped off at night.
Samuel FThey were so helpful even staying late so I wouldn't have to download the cumbersome ap to get the truck - very much appreciated the service above all else!
Dale ATwo Tails has a super convenient location, lots of inventory, lots of space in the parking lot to maneuver and responsive friendly staff.
JODI BThe vehicle was clean, but the windshield wipers were quite worn and less than fully effective.
John WExceptional service!!! The time the representative took to meet every need and question I had was impeccable!!! This location consistently exceeds my expectations! Thank you!
samantha lA stand for the trailer tongue would be nice.
RICK BThe parking lot is easy to get in and out of, they seem to have a large variety of rentals, and the staff could not be any nicer or more helpful. Not sure how they could improve other than offer to move all my crap for me for free. 🤪
JODI BThe guy that helped us get the truck in the morning was extremely friendly and helpful! Moving can be stressful and he made the day so much easier and off to a wonderfully easy start!
Ben OSmooth as silk!
RICHARD PPat and Brad who helped me were very nice and fantastic
Javad BThey are so helpful at this location. The process was very quick and truck well-maintained. Thanks so much!
Rachel AKeep on doing what you're doing.
DOBBIE BEasy and quick pick-up, got help to hook/unhook the trailer to/from my car. Great customer service.
CHRISTIAN CThe owner showed up an hour early just to rent me a U-Haul at 8 even though it didn’t open till 9. I rent about 10 U-Hauls a month and he went above and beyond. I will definitely be back.
David DTruck on pick up was not filled with the amount of gas it should have been before we were handed it. Truck had boxes left inside cab when we picked it up.
Owen WHave a location closer to my home that had the trailer I wanted to rent.
Robert SExcellent service
ROBERT FIt would be nice if they would pressure wash and clean these trailers once in a while. They are filthy, dirty.
Brian AVery simple return process.
Dale Bthe website and confirmation emails were confusing. My husband tried to set up pickup w/o help but I needed help because I couldn't figure out the codes and emails.
Kim CGreat experience. Got there early and everything was ready to go. They came out and hooked me up and I was off. Return was just as quick.
B DBrad was both professional and helpful.
Matt PEasy drop off
Daniel HThis facility was convenient and pretty quick to return equipment to
John AThe issue was not the location. the issue was that Uhaul’s system was down at pick up. As someone who works in a field providing high-availability IT services, this was absurd. Uhaul clearly does not value the time of their customers.
David RI have been coming to this location for over ten years and have rented dozens of trucks. The staff has always been wonderful and Patrick always gives me the best deals in town. This time however was my worst experience ever. The old GMC truck I was given was literally falling apart during my trip and desperately needs to be retired. The last section of road (only a few miles) was dirt road with a little washboard but not that bad really. The truck shocks were gone and was rattling so bad it sounded like parts were falling off of it. At one point I heard a loud grinding sound followed by a loud metallic snap. I was thoroughly amazed that I made it all the way home. It also had the worst gas milage ever, maybe 4mpg average. The next truck (Ford 550) I got a few days later did the same trip with less than half the gas, over 8mpg. I will never again accept an older gmc model truck.
BRIAN HClean place with huge lot to maneuver. Helpful staff as well.
Michael GEverything was great. Very friendly and helpful staff
MERT BIt was really nice that they let me do a parking lot test drive of the 26 ft truck so I felt comfortable maneuvering it.
Jeffrey HThis has always been a great location to pick up and drop off rented equipment/vehicles.
Aaron LIt would be nice if I could get a notification that the original location I had made the reservation from had changed since I had to drive 30 miles out of my way to pick up this trailer.
Jon A