Customer Reviews for Two Tails LLC
(U-Haul Neighborhood Dealer)

2,269 comentarios

4503 S Federal Wy   Boise, ID 83716
(Between apple and amity)

(208) 375-4165

Horario de oficina

  • Lun.-Jue.: 9 a. m. - 6 p. m.
  • Fri-Sat: 8 am–6 pm
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 375-4165

4503 S Federal Wy
Boise, ID 83716
(Between apple and amity)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 9 a. m. - 6 p. m.
  • Fri-Sat: 8 am–6 pm
  • Dom.: 10 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R 
Clasificación:
5.0

Great vehicle and a great trip. Thanks for being quick and professional.

Patrick H 
Clasificación:
5.0

they were very nice

elvira w 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassidy M 
Clasificación:
5.0

Excellent customer service

ALDO M 
Clasificación:
5.0

One of the back tires on the truck was pretty low, possibly has a slow leak.

TEAL G 
Clasificación:
5.0

I came in on a Sunday and needed a U-Haul immediately. Pat was so funny, helpful, and sweet, and nice. I will definitely go to your location on federal Way and Amity and specifically ask for him again. It was a great experience :-) because of him.

VANESSA W 
Clasificación:
5.0

The pick-up process was incredibly easy and the location was very accessible. The staff were extremely friendly and helpful, making the whole experience smooth and stress-free. Highly recommend!

Bryan A 
Clasificación:
2.0

All the items I ordered weren't in the truck. My rental agreement said I could need I up to an hour early but it would not allow me to check in even 10 minutes early. I had to wait for someone to show up to get my truck. Disappointed and I felt I was over charged even when I turned the truck in early

Nicole M 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F 
Clasificación:
3.0

The truck was not clean when I picked it up. I put more fuel in and i returned it a day early and I got charged more.

Ryan S 
Clasificación:
5.0

El cliente no dejó un comentario.

David H 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

Love everything about this service.

ROMERIO C 
Clasificación:
2.0

I made a reservation for a location 8 miles from me. That was cancelled last minute so you gave me an option to get a truck over 40 miles from my location. The $50 rebate, if I get it at all, barely covers the mileage charge to and from the new location, much less the fuel costs. This was not a good deal. And that location is creepy as hell. The building and the people that work there.

CLINTON W 
Clasificación:
5.0

Fast and efficient service. Excellent customer service

ALDO M 
Clasificación:
5.0

Drop off was quick

TYLER B 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY F 
Clasificación:
5.0

Very helpful and professional.

REBECCA C 
Clasificación:
5.0

I wanted another location but ended up using this location. They were sooo very helpful accomodating my early pickup needs and then making it easy to add a driver to contract. I very much appreciate their help.

suzanne h 
Clasificación:
5.0

Customer service was awesome. Will always return because of that. Some moves are for painful reasons and this team has always given me a warm and professional experience. Gas tank was rather low but whatever. Still love this location.

Kate M 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA P 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B 
Clasificación:
5.0

The Agent was very helpful.

KRISTIE T 
Clasificación:
4.0

No assistance was offered when dropping off but she was alone in the store and quite young. The location was spacious and easy to navigate unlike a lot of other locations.

AMANDA C 
Clasificación:
3.0

Picking up and dropping off vehicles through the app outside of business hours is HORRIBLE. The app requires a number of photos but will only take front camera photos, like you would with a selfie. The app also would not "approve" my scheduled 7am pickup even after multiple attempts so I had to wait in my car for an hour for the store to open before I could take the Uhaul. The app is clunky and horrible. Fix check in, allow the camera to switch out of selfie mode for photos, and the windshield of the truck was dirty enough that I had to clean it before starting my day.

Kortney S 
Clasificación:
5.0

El cliente no dejó un comentario.

John C 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D 
Clasificación:
5.0

Nice service

leslie e 
Clasificación:
5.0

Fantastic as always

PATRICK N 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK N 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin Y 
Clasificación:
5.0

It really is my personal favorite location.

JAMES A 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL C 
Clasificación:
5.0

Great customer service from Pat! Thank you.

SHARON N 
Clasificación:
2.0

The owner was 20 minutes late in arriving and opening up the store. No apology whatsoever. A disorganized operation. Nice truck. Was not clean when received. Too high of a mileage charge on top of the rental fee. A disappointing experience.

DAVID M 
Clasificación:
1.0

We booked this rental with equipment a week in advance under the premise that we would pick up at one location and drop off at another. When we arrived we were basically told if we didn't drop off at the same location we couldn't take the truck. After all of that they did not have the appliance or utility dolly that we rented and were told we could pick one up at a completely different location way out of the way. To top all of that off we were left with 1/8th of a tank of gas and asked to return with at least 1/4 tank. Of our entire moving process this was the biggest headache and should have been one of the easiest pieces in the entire moving process.

NOLAN B 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno M 
Clasificación:
5.0

El cliente no dejó un comentario.

DENA V 
Clasificación:
5.0

Both locations the people were super friendly and helpful! Super quick easy process to both rent and return. The location we got it from also helped us attach the trailer!

Megan V 
Clasificación:
5.0

Your team was perfect! Thanks!

Robert V 
Clasificación:
5.0

El cliente no dejó un comentario.

Cali D 
Clasificación:
4.0

Helpful and friendly however young and missed the request to cancel original reservation when making a new one to upgrade.

CRAIG E 
Clasificación:
3.0

Easy to drop off, friendly customer service.

Anthony S 
Clasificación:
3.0

The verification process, of needing my employer, passport, etc., should not happen when I'm already at the location to get my equipment. That was a frustrating and confusing process. Most people wouldn't have a passport with them nor their employers phone number. Plus it was a Sunday, many employers won't answer. I've never had to go through that process before and it was a negative experience that may prevent me from using UHaul in the future.

Josh V 
Clasificación:
4.0

The young lady that was working was very sweet

Steve l 
Clasificación:
1.0

I used the truck for 26 hours and got charged $628.58 . When I asked for my money back i was told there are no refunds .NO WHERE ON my contract does it say that I will be charged for the days I didn't use. And it was not mentioned to my husband when he picked it up.very disappointed that they would be ok to do this to a customer.pretty expensive bill. I will remember this and try to let as many people know what to expect from uhaul. The bigger their company the less they care. They got greedy!

James A 
Clasificación:
5.0

Exterior of the truck was a little dirty, but the inside was clean, which is what counts.

Mark B 
Clasificación:
5.0

El cliente no dejó un comentario.

James B 
Clasificación:
2.0

Truck was incredibly dirty and full of blankets when I picked it up. Truck also had multiple places where it was damaged both inside and out. I felt compelled to take multiple photos just to cover myself.

William C 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S 
Clasificación:
3.0

Nada

Jacob Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A 
Clasificación:
4.0

Store was supposed to open at 9. The employee that was supposed to open showed up ten minutes late and there were 5 people waiting

Maria T 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M 
Clasificación:
5.0

The app was glitching, would not load photos

AARON A 
Clasificación:
5.0

The air conditioner didn't work. He exchanged it for another truck. Very good.

carl w 
Clasificación:
5.0

App was not functioning when I attempted to return my rentals, however return was completed next day without issues.

Courtney I 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr K 
Clasificación:
5.0

Very smooth transition.

Allan B 
Clasificación:
1.0

Inaccurate fuel reporting. Truck had no fuel at pick up, then charged me when I returned truck with a gallon more than was delivered to me! Truck delivered with debris & trash in back.

Ronia J 
Clasificación:
5.0

Helpful staff and friendly service. Best U-Haul dealer ever!

Jim C 
Clasificación:
5.0

Checkout was as simple as ever. Awesome!

Laurence S 
Clasificación:
5.0

no problems

Frederick B 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin H 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin H 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K 
Clasificación:
5.0

Pat and the whole Team were Awesome! Pat helped us as we pulled up our travel plan and made sure that all equipment was ready and available at their location as promised!

Kaz L 
Clasificación:
5.0

Don't send someone somewhere with out first finding out if there is actually what they want there !!!!! Oh yeah, how do we get our money back that was given to secure a trailer that wasn't there ????

GARY P 
Clasificación:
5.0

Great & Excellent service. Always a pleasure renting from Two Tails

IAN D 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H 
Clasificación:
5.0

Staff was great and very efficient. Dropping off our truck was very smooth.

Matthew T 
Clasificación:
5.0

Friendly and easy to work with

Dale S 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W 
Clasificación:
5.0

Great service. Nice folks. Truck was waiting/ready for me. Would definitely use this location again.

Erika L 
Clasificación:
5.0

Great experience and customer friendly!!

Mark B 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W 
Clasificación:
5.0

El cliente no dejó un comentario.

Arla K 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernie W 
Clasificación:
5.0

Everything wirked as expected and I had no problems with the truck that I rented. The rental representative was thorough and friendly. There were a couple of misunderstandings about my reservation time but those were addressed quickly.

RICHARD B 
Clasificación:
5.0

Brad and Pat were the best - so friendly and helpful. Keep these great employees.

Patricia G 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnel L 
Clasificación:
5.0

El cliente no dejó un comentario.

sue f 
Clasificación:
5.0

I wish i could remeber the gentleman's name but whoever helped me was an absolute champion .

Aaron M 
Clasificación:
5.0

El cliente no dejó un comentario.

norman s 
Clasificación:
5.0

El cliente no dejó un comentario.

INDRANIL R 
Clasificación:
5.0

El cliente no dejó un comentario.

David G 
Clasificación:
1.0

Don’t go to that location

Taci K 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill M 
Clasificación:
2.0

The truck did not shift into the lower gear well and the transmission may need to be adjusted. I got about 5 miles to the gallon. The return process on the app did not work. The truck came with less than a quarter tank and then I had to put gas in it shortly after running it.

DONALD B 
Clasificación:
4.0

El cliente no dejó un comentario.

James P 
No se han enviado comentarios para esta ubicación.

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