El cliente no dejó un comentario.
Andrew R
Customer Reviews for Two Tails LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great vehicle and a great trip. Thanks for being quick and professional.
Patrick Hthey were very nice
elvira wExcellent customer service
ALDO MOne of the back tires on the truck was pretty low, possibly has a slow leak.
TEAL GI came in on a Sunday and needed a U-Haul immediately. Pat was so funny, helpful, and sweet, and nice. I will definitely go to your location on federal Way and Amity and specifically ask for him again. It was a great experience :-) because of him.
VANESSA WThe pick-up process was incredibly easy and the location was very accessible. The staff were extremely friendly and helpful, making the whole experience smooth and stress-free. Highly recommend!
Bryan AAll the items I ordered weren't in the truck. My rental agreement said I could need I up to an hour early but it would not allow me to check in even 10 minutes early. I had to wait for someone to show up to get my truck. Disappointed and I felt I was over charged even when I turned the truck in early
Nicole MThe truck was not clean when I picked it up. I put more fuel in and i returned it a day early and I got charged more.
Ryan SLove everything about this service.
ROMERIO CI made a reservation for a location 8 miles from me. That was cancelled last minute so you gave me an option to get a truck over 40 miles from my location. The $50 rebate, if I get it at all, barely covers the mileage charge to and from the new location, much less the fuel costs. This was not a good deal. And that location is creepy as hell. The building and the people that work there.
CLINTON WFast and efficient service. Excellent customer service
ALDO MDrop off was quick
TYLER BVery helpful and professional.
REBECCA CI wanted another location but ended up using this location. They were sooo very helpful accomodating my early pickup needs and then making it easy to add a driver to contract. I very much appreciate their help.
suzanne hCustomer service was awesome. Will always return because of that. Some moves are for painful reasons and this team has always given me a warm and professional experience. Gas tank was rather low but whatever. Still love this location.
Kate MThe Agent was very helpful.
KRISTIE TNo assistance was offered when dropping off but she was alone in the store and quite young. The location was spacious and easy to navigate unlike a lot of other locations.
AMANDA CPicking up and dropping off vehicles through the app outside of business hours is HORRIBLE. The app requires a number of photos but will only take front camera photos, like you would with a selfie. The app also would not "approve" my scheduled 7am pickup even after multiple attempts so I had to wait in my car for an hour for the store to open before I could take the Uhaul. The app is clunky and horrible. Fix check in, allow the camera to switch out of selfie mode for photos, and the windshield of the truck was dirty enough that I had to clean it before starting my day.
Kortney SNice service
leslie eFantastic as always
PATRICK NIt really is my personal favorite location.
JAMES AGreat customer service from Pat! Thank you.
SHARON NThe owner was 20 minutes late in arriving and opening up the store. No apology whatsoever. A disorganized operation. Nice truck. Was not clean when received. Too high of a mileage charge on top of the rental fee. A disappointing experience.
DAVID MWe booked this rental with equipment a week in advance under the premise that we would pick up at one location and drop off at another. When we arrived we were basically told if we didn't drop off at the same location we couldn't take the truck. After all of that they did not have the appliance or utility dolly that we rented and were told we could pick one up at a completely different location way out of the way. To top all of that off we were left with 1/8th of a tank of gas and asked to return with at least 1/4 tank. Of our entire moving process this was the biggest headache and should have been one of the easiest pieces in the entire moving process.
NOLAN BBoth locations the people were super friendly and helpful! Super quick easy process to both rent and return. The location we got it from also helped us attach the trailer!
Megan VYour team was perfect! Thanks!
Robert VHelpful and friendly however young and missed the request to cancel original reservation when making a new one to upgrade.
CRAIG EEasy to drop off, friendly customer service.
Anthony SThe verification process, of needing my employer, passport, etc., should not happen when I'm already at the location to get my equipment. That was a frustrating and confusing process. Most people wouldn't have a passport with them nor their employers phone number. Plus it was a Sunday, many employers won't answer. I've never had to go through that process before and it was a negative experience that may prevent me from using UHaul in the future.
Josh VThe young lady that was working was very sweet
Steve lI used the truck for 26 hours and got charged $628.58 . When I asked for my money back i was told there are no refunds .NO WHERE ON my contract does it say that I will be charged for the days I didn't use. And it was not mentioned to my husband when he picked it up.very disappointed that they would be ok to do this to a customer.pretty expensive bill. I will remember this and try to let as many people know what to expect from uhaul. The bigger their company the less they care. They got greedy!
James AExterior of the truck was a little dirty, but the inside was clean, which is what counts.
Mark BTruck was incredibly dirty and full of blankets when I picked it up. Truck also had multiple places where it was damaged both inside and out. I felt compelled to take multiple photos just to cover myself.
William CNada
Jacob ZStore was supposed to open at 9. The employee that was supposed to open showed up ten minutes late and there were 5 people waiting
Maria TThe app was glitching, would not load photos
AARON AThe air conditioner didn't work. He exchanged it for another truck. Very good.
carl wApp was not functioning when I attempted to return my rentals, however return was completed next day without issues.
Courtney IVery smooth transition.
Allan BInaccurate fuel reporting. Truck had no fuel at pick up, then charged me when I returned truck with a gallon more than was delivered to me! Truck delivered with debris & trash in back.
Ronia JHelpful staff and friendly service. Best U-Haul dealer ever!
Jim CCheckout was as simple as ever. Awesome!
Laurence Sno problems
Frederick BPat and the whole Team were Awesome! Pat helped us as we pulled up our travel plan and made sure that all equipment was ready and available at their location as promised!
Kaz LDon't send someone somewhere with out first finding out if there is actually what they want there !!!!! Oh yeah, how do we get our money back that was given to secure a trailer that wasn't there ????
GARY PGreat & Excellent service. Always a pleasure renting from Two Tails
IAN DStaff was great and very efficient. Dropping off our truck was very smooth.
Matthew TFriendly and easy to work with
Dale SGreat service. Nice folks. Truck was waiting/ready for me. Would definitely use this location again.
Erika LGreat experience and customer friendly!!
Mark BEverything wirked as expected and I had no problems with the truck that I rented. The rental representative was thorough and friendly. There were a couple of misunderstandings about my reservation time but those were addressed quickly.
RICHARD BBrad and Pat were the best - so friendly and helpful. Keep these great employees.
Patricia GI wish i could remeber the gentleman's name but whoever helped me was an absolute champion .
Aaron MDon’t go to that location
Taci KThe truck did not shift into the lower gear well and the transmission may need to be adjusted. I got about 5 miles to the gallon. The return process on the app did not work. The truck came with less than a quarter tank and then I had to put gas in it shortly after running it.
DONALD B