I was charged for equipment that wasn't in the truck the gaslight was on. And when I returned the truck they said don't block the exits but there was no were to park my truck because my spot was now taken and the lot was extremely small. Also the box to return my key was broke so it wouldn't lock !Gabrielle M.
Trailer Rental & Towing in Blackwood, NJ at Lous Automotive Center
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Blackwood, NJ 08012
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The online 24/7 function with the app is completely unusable. I tried to pick up the truck after 6PM and was unable to log in. Then, called 1-800 number and was on hold for 25 minutes before giving up and just renting the truck the next day. But the price and service were a very good value, despite the problems.PAUL I.
Employee was very friendlyMichele B.
When I arrived the Uhaul was full of snow and ice.it took me to ask for an ice scraper and 25 minutes to clear it.. Then top was still dangerous to vehicles behind me.Shannon F.
Everything was perfectMIKE S.
Make pick up process easier. Submitting all that info while you're trying to pick up your truck is ridiculous. Make it available ahead of time!Bryan B.
Have a hand truck available would be niceErick O.
Leak in roof. Explained in in second comments. Pickup location I don't think would have known about this as it was dry at the time. Otherwise the trailer was clean and well maintained.brendan B.
Everything was excellentDaniel C.
I would not refer this location to any potential customers of Uhaul. The service was poor(no sense of urgency to assist after watching a customer walk up to the office, the representative also decided to smoke in a close quarters area where customers are supposed to be able to order/pickup/dropoff their reservation), equipment advertised on the website was not available AFTER being given a quote for said location(was told the appliance dolley was used for another move hours before I ever made the reservation). The truck was filthy(inside cab covered with bugs), and overall just a lack of customer service or care for their satisfaction in any shape or form. One positive is the matress covers were in abundance in the truck so that's a plus.MICHAEL B.
When booking I booked a location closer to my home. Apparently Uhaul can just change location which is fine except it tacked on an additional 17 miles I had to pay for that wasn't expected. Which normally isn't an issue but when your paying per mile it starts adding up.AMANDA S.
Nothing at all. ++Melissa D.
Lou's and UHaul were both absolutely awesome for my most recent van rental. Very easy, quick and hassle-free no notice check-in At Lou's. Van was nice/clean, new and easy to drive. I had to extend the timeframe twice over a long holiday weekend and this was basically effortless for me. One phone call each time. Kudos to both Lou & U !!Gerald M.
Make the check in process more clear beforehand. The after-hours pick up instructions were not made clear, I was never told that I had a one hour window to pick up my vehicle. I got to the location a little over an hour after my pick up time, and it would not let me pick the vehicle up. I then tried to call Uhaul customer service and it took over an hour on hold to speak with someone, who then changed my pickup time for me, allowing me to finally get the vehicle.george D.
The truck was a horrible. The rubber flooring was bubbled and my boot kept getting caught every time I went to break. The front end shook like an earthquake. By the end of the trip the brakes were grinding and squeaking. I would recommend Lou's but not the truck.CONCILIO C.
I called when I got there for my rental and was told to download an app and fill out the necessities and wait to be approved,while on the phone with the female my app kept timing out pending approval and I would have to do a lot of things over again,so I'd ask her questions and she would always start off rudely saying â€œAs I already stated â€œ,then I don't appreciate being told I have to bring back my uhaul on full when I got it on 3 quarters of a tank. It took forever for my pending approval to go through to get the lock code to the keys. I will never come here or recommend U-Haul to anyone.shanetta M.
Lou was great.William A.
The truck was old, dented, scratched and extremely dirty in front and back cabs upon pickup. I also found a knife in the back of the cab stuck within the side of the moms attic.Susan B.
Not charge me $85 extra for a 29,99 rental. Very misleading.Barry L.
Aside from the system wrong information inputting that we went over the mileage was definitely incorrect, but the gentleman corrected the error and nicely accommodated me. Thank youLaverne L.
To walk into any place off the street to get a truck very expensive. Best to do on line.Rachel D.
I got switched to a location 10 miles away, opposite direction of where I was moving, then had to return the vehicle. Wasted over $50. Never using U-Haul again. Had nothing to do with Lous auto shop. The truck does need some mechanical TLC. Tranny doesn't shift cleanly at all.Charles W.
Equipment in good condition and staff was helpfulwilliam M.
We used the online to reserve our rental van. It was really easy. The van was ready for us when we arrived. Lou couldn't be more friendly and helpful. We were set up and ready to go in 15 minutes. The van was virtually new and ran beautifully. Great experience. Would highly recommend using U-Haul and Lou's Garage for pickup.Lorraine E.