Customer Reviews for Lous Automotive Center
(U-Haul Neighborhood Dealer)

219 reviews

1140 S Black Horse Pike   Blackwood, NJ 08012

(856) 302-0708

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Services at this Location:

Contact Us

(856) 302-0708

1140 S Black Horse Pike
Blackwood, NJ 08012

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Schwartz 
Rating:
5.0

Customer did not leave a comment.

chuck cummings 
Rating:
5.0

Customer did not leave a comment.

Deborah Romer 
Rating:
3.0

Customer did not leave a comment.

Ahzyi Anderson 
Rating:
5.0

U Haul changed my location and this was quite a distance, but the gentleman that helped us at Lou’s was polite and very helpful!!

Michelle Gameron 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Teegarden 
Rating:
5.0

Customer did not leave a comment.

Matthew Flynn 
Rating:
5.0

Customer did not leave a comment.

Matthew McGinley 
Rating:
4.0

Customer did not leave a comment.

Bruce Hankins 
Rating:
5.0

Customer did not leave a comment.

shawn baxter 
Rating:
5.0

make sure all the equipment they ordered to be there with the truck, otherwise was perfectly fine

Skyler Dunyon 
Rating:
1.0

Initial drop off location was out of business. Then sat on hold for 30 minutes to get alternative drop off location. Had to waste another 30 minutes to drive to alternative drop off location and got charged for the extra miles that I had to drive to do this. Frustrating experience

Frank Wheeler 
Rating:
5.0

The Owner was very helpful and gave me all the information I needed to get on my way quickly. Equipment is well maintained.

Robert Phillips 
Rating:
3.0

The truck that I ordered was extremely dirty. There was a Dog food all over it, there was trash, food, containers, hair everywhere. If I didn’t need the truck so urgently at that time, I would not have excepted it. Also, I ordered the truck straight up. I did not want insurance, dollies, furniture, pads. I was charged for everything by the time I return the truck. The business I’ve rented from was not even open to give me a dolly or furniture pads, even if I wanted them. So I had an option to reject the receipt that was given at the time of drop off for someone to call me back within the next couple of days. No one ever called. So I’m thinking that U-Haul did me a solid because the truck was so dirty. I thought they gave it to me for free. Honestly, that would be the right thing to do. I still thought it was weird that no one called. Literally between two and three weeks later I receive a receipt of how much I owe. There are still discrepancies on the receipt. So I do have a claim in for a manager to get back to me. Even though the truck was so dirty, I’ll still pay for it. But I’m not willing to pay for things that I did not order like insurance, dollies and furniture pads. U-Haul is always my go to when I need a rental truck. If you go back to my records I only just order the truck. I never order insurance or anything else that is offered. I know this is long and hopefully it helps. I just want U-Haul to do right and I will still make this my go to when I need a rental truck.

Carrie Lloyd 
Rating:
5.0

Customer did not leave a comment.

ANGELO DESTEFANO 
Rating:
4.0

Customer did not leave a comment.

Daniel zeltt 
Rating:
5.0

Nothing

Thurman Roberts 
Rating:
5.0

Customer did not leave a comment.

Carmen Colangelo 
Rating:
5.0

The staff were super helpful and friendly! Thanks Lou’s!

Melissa Mokan 
Rating:
5.0

It was a GREAT experience. The truck was super smooth and easy to manage. It was very helpful/essential in my move! Kept it extra days and it made the task manageable!!!

Tammie Dobson 
Rating:
5.0

Very helpful staff, awesome truck I rented, and I will go back to Lou’s Automotive Group if I need to rent again!

Cynthia Crawford 
Rating:
5.0

The only thing I can think of is the rates For frequent customer

RAYMOND DIFABRIZIO 
Rating:
5.0

Customers are supposed to clean and sweep out the vehicle when they are done. They don't seem to do this.

Andrew Tennyson 
Rating:
3.0

The truck pulled hard to the right and needed and alignment . The oil life percentage reflected as 0 percent . When I obtained the truck I was told it was 3/4 full. I checked the fuel upon receipt and it was at 5/8 of a tank. I how ever did fill it to above 3/4 in fear of an up charge. .

sean zoccali 
Rating:
5.0

Lou was awesome , he’s a funny guy! Overall great experience. First time using a uhual and everything couldn’t of gone better !!

Vincent Capone 
Rating:
5.0

Customer did not leave a comment.

RALPH D YOUNG III 
Rating:
3.0

The 24/7 program should be an easier and quicker process. I had to call agents to be able to get and return truck.

Aida L Fawns 
Rating:
5.0

Excellent experience Fast clean and friendly

Wade Bednarik 
Rating:
3.0

Why was I charged a extra 35.oo dollars

Antonette Fussell 
Rating:
5.0

It’s not broken nothing to fix!😏

Palma Granata 
Rating:
5.0

Great place to do business with

Michael Fedorko 
Rating:
5.0

Customer did not leave a comment.

William Nicosia 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
5.0

Customer did not leave a comment.

Olivia Hennelly 
Rating:
5.0

Customer did not leave a comment.

Joseph Donnelly 
Rating:
5.0

Customer did not leave a comment.

Joshua Moffett 
Rating:
5.0

Easy drop no problem very professional

carl giardinelli 
Rating:
5.0

Customer did not leave a comment.

Edythe Cannon 
Rating:
5.0

Customer did not leave a comment.

Dana Cox 
Rating:
5.0

The service was excellent and I will just say “kudos”, keep up the good job!

Gbetu Demalo 
Rating:
2.0

The U-Haul app and website gave me issues but Lou’s Automotive end of everything was perfect.

Jason Kaplan 
Rating:
5.0

Customer did not leave a comment.

Edythe Cannon 
Rating:
5.0

Customer did not leave a comment.

Bryson Flowers 
Rating:
5.0

Customer did not leave a comment.

Valissa Burt 
Rating:
5.0

Customer did not leave a comment.

Danielle ReevesLawn 
Rating:
5.0

Customer did not leave a comment.

victor cooper 
Rating:
5.0

Customer did not leave a comment.

Meir Tayar 
Rating:
5.0

the owner was great- very easy to work with and helpful.

Eric Wilson 
Rating:
5.0

Everything was clean. The business owner was very friendly and courteous.

Jacqueline Laing 
Rating:
5.0

Customer did not leave a comment.

Brianna Pilling 
Rating:
4.0

Customer did not leave a comment.

Desmond Dwarica 
Rating:
3.0

your last minute change of location pick up caused me to be billed for extra miles that were not in my original plan. kinda like a bait and switch tactic.

Robert Parks 
Rating:
5.0

My confirmation was for a different location, so I wasted time driving there only to be told my rental was somewhere else. Your app didn't work when I tried returning the truck - kept crashing in the middle of the return process.

Robert Petro 
Rating:
5.0

Nothing. I couldn't be happier with the service and we keep coming back.

Tucker Giberson 
Rating:
5.0

Customer did not leave a comment.

Abraham Scott 
Rating:
5.0

Customer did not leave a comment.

Nigel Cleveland 
Rating:
5.0

Customer did not leave a comment.

Nicholas Lorenzo 
Rating:
5.0

Customer did not leave a comment.

DAVID HARRIS 
Rating:
5.0

Customer did not leave a comment.

Robert Huber 
Rating:
5.0

Customer did not leave a comment.

DAVID KAGEL 
Rating:
5.0

Customer did not leave a comment.

JOHN DEBELLOTTE 
Rating:
3.0

Check over your vehicles before you rent them out, the back smelled of gas therefore we could not put Furniture in it. There was a dirty sock under the passenger seat

SHARON ZOLA 
Rating:
5.0

Lou was great!!

MICHAEL GOSS 
Rating:
5.0

Customer did not leave a comment.

Katherine Rodgers 
Rating:
5.0

I do wish the back of uhaul truck had been a bit cleaner but overall the service was great.

AKIYA ALLEN 
Rating:
2.0

I got there, key was not in lock box. I waited for several minutes trying to get ahold of u-haul (they had already charged my card), no answer. Finally a worker from the location walked out with the key and said oh my bad I forgot to put it in the lock box. Luckily the store was about to open and he was there. If it was earlier in the morning I would’ve been fucked

Michael Mahalik 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MASINO 
Rating:
5.0

I would like to see a more secure key drop. It seemed like anyone could open the box and drive away with a truck. Maybe it's just me: I had a rental car stolen several years ago when the hotel clerk offered to keep the keys behind the desk until the real agent showed up.

john snover 
Rating:
5.0

Customer did not leave a comment.

Adrian Sandoval 
Rating:
5.0

Customer did not leave a comment.

Andrew Matlack 
Rating:
3.0

Location was fine, but u hauls service was absolutely horrible. The app failed me and cost me 30 minutes of waiting on hold to be able to return the vehicle. Funny how the app works fine to pick up the vehicle but does not work to return it. Then upon returning it I was hit with many hidden fees. When I rent a truck for 2 hours from HomeDepot or Lowes it actually costs the 20bucks that they advertise. No hidden fees. Why would anyone ever rent from UHaul who lies about the actual cost of rental. Won't be using service again. Customer service was awful. App was awful. Price was awful. Truck was clean and well maintained tho.

Ryan Christie 
Rating:
5.0

I would recommend a good check of fluids - little windshield fluid.

JOHN BARNA 3RD 
Rating:
5.0

Great customer service. Easy.

DANIEL THOMPSON 
Rating:
5.0

Everything was perfect!

Carolyn Singleton 
Rating:
5.0

Everything was perfect!!

CAROLYN SINGLETON 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ONDREJKA 
Rating:
5.0

They were awesome

Mallory Voorhees 
Rating:
5.0

Staff was great !!

Victor Cugliari 
Rating:
5.0

Customer did not leave a comment.

Sandra Martinez 
Rating:
5.0

Customer did not leave a comment.

john gilmore 
Rating:
4.0

The owner of Lou's was great - we got a brand new van with only 750 miles on it to use! He made sure the equipment we rented for the trip was placed in the van and that the van was cleaned out from the prior rentals.

angelo colbert 
Rating:
5.0

Maybe make little earlier to rent it thats all everything us perfect

Rocael Salazar Carpio 
Rating:
5.0

The owner was very pleasant and helpful.

DELORIS SOLOMON 
Rating:
4.0

Customer did not leave a comment.

William Flite 
Rating:
5.0

Customer did not leave a comment.

THOMAS BANKS 
Rating:
5.0

Customer did not leave a comment.

Brian Gillespie 
Rating:
5.0

Very positive experience. This was not originally the pick up location, but everything went well.

CHARLENE YOUNG 
Rating:
5.0

Customer did not leave a comment.

John Mitchell 
Rating:
2.0

I was charged for equipment that wasn’t in the truck the gaslight was on. And when I returned the truck they said don’t block the exits but there was no were to park my truck because my spot was now taken and the lot was extremely small. Also the box to return my key was broke so it wouldn’t lock !

Gabrielle Mckinsey 
Rating:
5.0

Customer did not leave a comment.

Anna Fassano 
Rating:
5.0

The online 24/7 function with the app is completely unusable. I tried to pick up the truck after 6PM and was unable to log in. Then, called 1-800 number and was on hold for 25 minutes before giving up and just renting the truck the next day. But the price and service were a very good value, despite the problems.

PAUL IACOVONI 
Rating:
5.0

Employee was very friendly

Michele Bidelniyat 
Rating:
5.0

Customer did not leave a comment.

Thomas Diserenzo 
Rating:
3.0

When I arrived the Uhaul was full of snow and ice.it took me to ask for an ice scraper and 25 minutes to clear it.. Then top was still dangerous to vehicles behind me.

Shannon Farley 
Rating:
5.0

Customer did not leave a comment.

Gerald McDevitt 
Rating:
5.0

Customer did not leave a comment.

Christie Bush 
Rating:
4.0

Customer did not leave a comment.

Stephen Mancini 
Rating:
5.0

Everything was perfect

MIKE SITARSKI 
Rating:
5.0

Make pick up process easier. Submitting all that info while you’re trying to pick up your truck is ridiculous. Make it available ahead of time!

Bryan Baldwin 
Rating:
5.0

Customer did not leave a comment.

mark clayton 
No reviews have been submitted for this location.

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