El cliente no dejó un comentario.Anna F.
Customer Reviews for Lous Automotive Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The online 24/7 function with the app is completely unusable. I tried to pick up the truck after 6PM and was unable to log in. Then, called 1-800 number and was on hold for 25 minutes before giving up and just renting the truck the next day. But the price and service were a very good value, despite the problems.PAUL I.
Employee was very friendlyMichele B.
El cliente no dejó un comentario.Thomas D.
When I arrived the Uhaul was full of snow and ice.it took me to ask for an ice scraper and 25 minutes to clear it.. Then top was still dangerous to vehicles behind me.Shannon F.
El cliente no dejó un comentario.Gerald M.
El cliente no dejó un comentario.Christie B.
El cliente no dejó un comentario.Stephen M.
Everything was perfectMIKE S.
Make pick up process easier. Submitting all that info while you're trying to pick up your truck is ridiculous. Make it available ahead of time!Bryan B.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.Joshua M.
El cliente no dejó un comentario.PETRAQ X.
El cliente no dejó un comentario.Kelly S.
Have a hand truck available would be niceErick O.
El cliente no dejó un comentario.Marikate G.
Leak in roof. Explained in in second comments. Pickup location I don't think would have known about this as it was dry at the time. Otherwise the trailer was clean and well maintained.brendan B.
Everything was excellentDaniel C.
El cliente no dejó un comentario.edward M.
I would not refer this location to any potential customers of Uhaul. The service was poor(no sense of urgency to assist after watching a customer walk up to the office, the representative also decided to smoke in a close quarters area where customers are supposed to be able to order/pickup/dropoff their reservation), equipment advertised on the website was not available AFTER being given a quote for said location(was told the appliance dolley was used for another move hours before I ever made the reservation). The truck was filthy(inside cab covered with bugs), and overall just a lack of customer service or care for their satisfaction in any shape or form. One positive is the matress covers were in abundance in the truck so that's a plus.MICHAEL B.
El cliente no dejó un comentario.PATRICK M.
When booking I booked a location closer to my home. Apparently Uhaul can just change location which is fine except it tacked on an additional 17 miles I had to pay for that wasn't expected. Which normally isn't an issue but when your paying per mile it starts adding up.AMANDA S.
Nothing at all. ++Melissa D.
Lou's and UHaul were both absolutely awesome for my most recent van rental. Very easy, quick and hassle-free no notice check-in At Lou's. Van was nice/clean, new and easy to drive. I had to extend the timeframe twice over a long holiday weekend and this was basically effortless for me. One phone call each time. Kudos to both Lou & U !!Gerald M.
Make the check in process more clear beforehand. The after-hours pick up instructions were not made clear, I was never told that I had a one hour window to pick up my vehicle. I got to the location a little over an hour after my pick up time, and it would not let me pick the vehicle up. I then tried to call Uhaul customer service and it took over an hour on hold to speak with someone, who then changed my pickup time for me, allowing me to finally get the vehicle.george D.
El cliente no dejó un comentario.angelo D.
El cliente no dejó un comentario.ASKIA J.
The truck was a horrible. The rubber flooring was bubbled and my boot kept getting caught every time I went to break. The front end shook like an earthquake. By the end of the trip the brakes were grinding and squeaking. I would recommend Lou's but not the truck.CONCILIO C.
I called when I got there for my rental and was told to download an app and fill out the necessities and wait to be approved,while on the phone with the female my app kept timing out pending approval and I would have to do a lot of things over again,so I'd ask her questions and she would always start off rudely saying â€œAs I already stated â€œ,then I don't appreciate being told I have to bring back my uhaul on full when I got it on 3 quarters of a tank. It took forever for my pending approval to go through to get the lock code to the keys. I will never come here or recommend U-Haul to anyone.shanetta M.
Lou was great.William A.
El cliente no dejó un comentario.Janice C.
El cliente no dejó un comentario.Denise G.
The truck was old, dented, scratched and extremely dirty in front and back cabs upon pickup. I also found a knife in the back of the cab stuck within the side of the moms attic.Susan B.
Not charge me $85 extra for a 29,99 rental. Very misleading.Barry L.
Aside from the system wrong information inputting that we went over the mileage was definitely incorrect, but the gentleman corrected the error and nicely accommodated me. GraciasLaverne L.
To walk into any place off the street to get a truck very expensive. Best to do on line.Rachel D.
I got switched to a location 10 miles away, opposite direction of where I was moving, then had to return the vehicle. Wasted over $50. Never using U-Haul again. Had nothing to do with Lous auto shop. The truck does need some mechanical TLC. Tranny doesn't shift cleanly at all.Charles W.
Equipment in good condition and staff was helpfulwilliam M.
El cliente no dejó un comentario.angelo D.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.Keith N.
El cliente no dejó un comentario.Louis S.
We used the online to reserve our rental van. It was really easy. The van was ready for us when we arrived. Lou couldn't be more friendly and helpful. We were set up and ready to go in 15 minutes. The van was virtually new and ran beautifully. Great experience. Would highly recommend using U-Haul and Lou's Garage for pickup.Lorraine E.
Thank you for a secure, clean and safe environment.Ed C.
I'm very upset about my reservation I had every thing confirmed then I gir a text to pick up at a different location and took over a hr to fix my reservation was changed from a 15ft tone pickupVirginia T.
El cliente no dejó un comentario.Sheila L.
El cliente no dejó un comentario.Donna B.
The area you could improve is inform the customer that the 24/7 has multiple steps on the internet that needs to be done before getting the uhaul rental. Also, I received a text message and an email of two different pick up locations. Clear communication would help this process tremendously. It took me over an hour to finally get the uhaul and two phone calls to customer service which I will waited on hold majority of the time. Needless to say the process could be better explained.Andrew B.
El cliente no dejó un comentario.Daniel S.
No one worked on MondaySherri P.
El cliente no dejó un comentario.Bezhan P.
I think this is a poor location I ever hadRANA M.
El cliente no dejó un comentario.mitchell M.
Nothing ! Its been a long time since I had such professional and easy experience.MYKAH M.
I think everyone should go to Uhaul prices are great and services are greatArchibald L.
El cliente no dejó un comentario.mark M.
The online approval had me wait 20minutes or more. I could of and did go into the store and would been faster. It finally went theough as I was next in line to get waited on by attendant.Mark T.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.joseph H.
El cliente no dejó un comentario.Janel D.
Nothing at all! My van was immaculate, Angelo was so helpful, showed me all the controls and in and outs of the rental, asked if I had any questions, and told me to call him if I had any problems...A PROFFESIONAL GENTLEMAN!!! Made sure my care was parked in a safe place!! I could not have asked for anything better. He even had time to change my oil in my car, while I was using my rental!! I needed an oil change anyway, he accommodated me. I was recommended to him by a friend, I WILL ONLY USE HIM FOR MY UHAUL NEEDS!!!! I would HIGHLY suggest if you need a UHAUL rental, Lou's Auto Repair Black horse pike, Blackwood NJPETE S.
I HAD A VERY NICE EXPERIENCE WITH THIS RENTAL.cris M.
El cliente no dejó un comentario.Brenda M.
Place needs a bit of cleaning. The representative, however, was very kind and professional. You eventually forget how dirty the place was...Henry K.
El cliente no dejó un comentario.melissa M.
The whole process of renting this truck through Lou's Automotive was flawless.MIKE S.
El cliente no dejó un comentario.Maureen T.
El cliente no dejó un comentario.charles L.
Nothing,they were courteous and worked with me.I would definitely return to this location againSALVATORE S.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.maria E.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.SARA S.
Outstanding value, great service! Very happy with my rental.Shaun W.
Please accurately label the pick up location for the truck or van. I was initially given the wrong location in my confirmation email and only realized the error when I went to pick up the van. The service person there kindly looked up the correct location for me and I had to hurry to get there before it closed. It appears that that the wrong name was given for the location code included in my confirmation email.Amanda D.
Stop advertising only $19.99 per day for a truck. The insurance cost me that much plus the mileage admin fee etc. way over my budget for the day. Truck did not have a ramp or a dolly which I've normally receivedmargie C.
El cliente no dejó un comentario.Nazie C.
El cliente no dejó un comentario.jessica M.
Very courteous customer setvice:)Zainab S.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Frank C.
Everything was better than I expectedMIKE S.
Lou was great.Stacey K.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Edward F.
El cliente no dejó un comentario.Shelley W.
El cliente no dejó un comentario.Kasha T.
El cliente no dejó un comentario.William P.
GREAT, COULD NOT ASK FOR A NICER PERSON. VERY UNDERSTANDING AND TRIED TO WORK WITH US.RICHARD G.
El cliente no dejó un comentario.patricia L.
Very nice truck. A quick and easy rental process. A professional and convenient location.Robert L.
Very easy drop off. Gentleman that assisted me was very friendly. Overall was an excellent experience from start to finishGina X.
On top of UHAUL moving my pick up location without communicating this to me, I was charged for going over the miles alloted due to this pick up move. This is my second review complaint and no one has gotten back to me about my original complaint from 3 days ago. If this isn't bad service I don't know what is.adrianne N.
The owner and son were very polite and helpful!! Great easy transaction! thank you! :)katie F.
El cliente no dejó un comentario.Craig B.
Great place good servicejoseph S.
El cliente no dejó un comentario.Raymond R.
Please inform customers when making online reservations that just because they choose a location they may be sent to another location to get the truck. Our location was changed last minute to an area much further than we wanted to go. We were not from the area so was not pleased when it happened.Charles B.