When we went to pick up the truck, the battery was dead. The gal on duty contacted Steve and Idaho, the owner and told him he told her to have my husband and I go down to O'reilly's part. Store and out of our own pocket. We purchased a battery for the truck for $219.00 my husband took the dead battery out of the truck for them. Then, when we got back, he installed the battery. When I went inside, the girl contacted the owner and asked him how to pay us back. And he said he would send the money to our bank account that we paid for the battery with as of today. I still have not seen any of the money for the battery. From Steve also, when we return the truck today, we were told before we left that. They would make it right for my husband and I spending 3 hours taking care of their truck by discounting a day off of our 180 some dollars. That they charged my card as of today, it shows you've charged me a 170. Some dollars for the worst u haul rental experience. We've ever had. My husband is a veteran. If I don't hear back from someone tomorrow on this Matter. I'm going to report it to the Better Business Bureau and report. Steve, that owns the U-Haul trucks, or at least manages the rental of them. It's a Fleet manager, he is supposed to be the Fleet manager, but doing a horrible job to take advantage of customers like we were taking advantage of when we picked up that truck, I would appreciate a call back on this. .
Linda D
Y&S Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baker City, OR 97814
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How U-Haul Reviews Workvans check engine light kept coming on, truck looked like some one took a ball pein hammer to outside.
David SPersonnel was rude and accusatory in regards to previous damage to the rental.
Sherry LTruck was dirty inside and out it was difficult to shift the truck into reverse, shifter was sticking.
LEN GThe gentleman was very nice and helpful. Very friendly and I’m thankful he is here so I can use uhaul services. Thanks so much!
Bob H