The interior of the truck was disgusting. Covered in some sort of food or liquids across the floor, middle console, middle of steering wheel, entire steering it was disgusting and if I were the business owner, I would be embarrassed of the condition of my product. The car itself clearly has an alignment issue and I had to correct the steering the entire time which made me feel very unsafe and uncomfortable driving it. By not maintaining your vehicles well, you as a company introduce increased risk to not only the drivers but to all others on the road. I had to stop to get cleaning supplies and they came off black from a substantial amount of dirt and junk on it. The truck also smelt bad. As if that weren't bad enough, the sign up process was flawed and extremely inconvenient. I completed all information from home yet I had to enter the information again including payment information. When I placed my husband's information as a 'emergency contact' your website overwrote my information and reflected that he was the one renting the uhaul when that clearly was not the case. The lot attendant walked by at least 3 times and never once stopped to offer assistance. I used the chat feature for assistance and it took a lengthy amount of time to get a response which is especially disappointing considering all of the pre-work I did prior to ever submitting the rental request. I can't say that I'll ever rent a uhaul again and I definitely would not recommend your company to anyone that I cared about in the slightest. Do better. I hope your CEO or someone in upper management sees this review and takes immediate action to rectify these inconvenient and embarrassing issues.
Katie L
Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Avondale, AZ 85323
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Great customer service, welcoming .
SAMUEL Dhave the truck clean (the dog hair and smell was something else) and the items I'd requested and paid for available - and then not cancel the moving help orders when you change the location because you don' thave the truck at the right location.
Killien RPerfect for what I needed and a fair price
Richard mBrittany was really sweet and down to earth. She explained everything well. She was very friendly and professional.
TARECE M