Customer Reviews for Advantage Storage of Avondale
(Distribuidor de U-Haul del vecindario)

296 comentarios

1101 S Avondale Blvd   Avondale, AZ 85323

(623) 738-1107

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.
Horario especial
  • 5/23/2022 - 5/24/2022: cerrado
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(623) 738-1107

1101 S Avondale Blvd
Avondale, AZ 85323

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.
Horario especial
  • 5/23/2022 - 5/24/2022: cerrado
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The manager was great and she was very patient training her new employee. Very friendly, the office was spotless and had a nice scent as soon as you walk in. GreaT experience 10! Thank you, James

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierra P. 
Clasificación:
1.0

I reserved a truck online for 4 hrs and selected the insurance option for a total of $34. When I picked it up I was told they'd charged my card a $70 deposit. I didn't question it. I returned the truck in less than 4hrs but was some how charged $80 and the reservation was changed to 8hrs without my knowledge or consent. I didn't realize it until I got home. My reservation was for a 4hr trip with a 1 pm pickup from a location that closed at 5pm. The truck was checked back in at 4:50pm the same day. How do I get refunded the money I was over-charged?

Dwaine M. 
Clasificación:
5.0

I did not know this was a U-Haul option, however the lady was very friendly and quick. This facility was well maintained and looked very clean. The only thing is, it looks hidden but definitely a better option than going to Citrus. Citrus is nice but very very busy.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ovidiu C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole M. 
Clasificación:
2.0

i was charged for 2 utility dollies when i only rented 1 and i was charged for furniture pads that i did not receive.

Destini P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
1.0

Upon arriving to the rental facility, we were not greeted and we had to tell the 3 women working there we needed to pick up the truck. We were told the truck was dirty and due to that fact we'd receive a discount on the mileage (“I should be here when you return the truck and I'll take care of the miles”). Furthermore, instead of asking for my ID to verify my identity, the woman at the front counter assumed I was not Courtney and stated “we can move the reservation out of her name”. I informed her I was Courtney and provided her with my identification. When we returned the truck (early) we were told we that everything was taken care of only to later receive the email receipt and be charged full price. I would like to have my mileage refunded as I was promised this would be taken care off.

COURTNEY Y. 
Clasificación:
5.0

All good!

JESSE W. 
Clasificación:
5.0

Servicio amable

Maria M. 
Clasificación:
5.0

Process was clear and easy.

Sherry F. 
Clasificación:
5.0

Customer service was very good and helpful & polite thank you

grace G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amadou C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN N. 
Clasificación:
3.0

Dog hair throughout the truck it was so much that if you roll down the windows it will fly everywhere

Floyd R. 
Clasificación:
5.0

Fix the drivers side mirror keeps moving.

NATHAN P. 
Clasificación:
4.0

The woman who assisted me was excellent! She got me a truck even though my reservation was messed up. Quick and painless transaction! Thank you,!

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar R. 
Clasificación:
5.0

Tried returning the key but the box would not open and when I checked the truck back in it said I was done and just said don't forget to turn the key in nothing else.... Not sure if it was an error on me but I couldn't drop the key off. I'll be dropping it off first thing tomorrow when you open.

ROBERT L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalai G. 
Clasificación:
5.0

Wonderful lady and helped us get scottsdale to stop harassing us

Jonathan G. 
Clasificación:
5.0

Thank you Sharon for all your help , I truly appreciate the great customer service . I wish you the best .

tracy S. 
Clasificación:
1.0

Listen to the customer's explanation. I was supposed to rent the truck for 3 days or so. As soon as I got home with the truck, I was told I wasn't needed it yet. I immediately returned the truck to the same lot and spot where I got it from. I called the 800 number and spoke to a lady and told her that the truck was back in the lot that I wasn't going to need it for now and that I didn't want to be charged for a full day. She said she was going to add that information to the system. Well to my surprise the next day I received an email that I returned the truck at 3:30? When I didn't and I was charged $67.62 for 1/2 an hour? I think that it's only fair that I am charged for the miles that were added on the truck up to 10.

Adriana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY P. 
Clasificación:
5.0

Make sure the trucks are clean. The truck I received was absolutely filthy. Animal hair and dirt everywhere. That truck hasn't been cleaned in a long time.

HEATH K. 
Clasificación:
3.0

I had originally reserved a 15 foot uhal. When I went to pick it up they gave me 10 footer. It would have been nice if someone could of given me a call that it wasn't available.

Maria F. 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy R. 
Clasificación:
5.0

The front desk guy was awesome! Thanks

TODD D. 
Clasificación:
5.0

Managers were the best!!

Cody H. 
Clasificación:
5.0

Extraordinario servicio al cliente

HECTOR P. 
Clasificación:
5.0

I just to please clean the inside of your trucks whoever had it before me left it so nasty

Ke-Andrea S. 
Clasificación:
1.0

The fuel was at 1/4 upon pick up. Returned with same amount and was still charged $160 for gas!!

KIMBERLY T. 
Clasificación:
4.0

Figure out a way for the gates to open when one is requested to park behind them while in a rental so he can get out without having to call the office upon return. A temporary code maybe?

Amalia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMINEIL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Make it point to show your customers how to use the phone when returning uhaul...

Sylvia F. 
Clasificación:
5.0

Customer service was excellent!!

HEATHER S. 
Clasificación:
4.0

the location is not the problem. in fact, they are very pleasant and friendly. The vehicle is the problem. It was dirty, like if the previous person went four wheeling or someting and it was super dirty with dirt and soda spill and just dirty. The vehicle suck at all levels, the steering wheel was unstable, if i drove above 55 miles per hour the steering would be hard to control. it was very dangerous to drive, in addition, the driver side mirror would shake and move all over the place, there was no way to stabilize the mirror unless I duck tape it some how. I guess the tires were out of balance or alligment because i shook so bad. I did not feel safe at all to drive so missed my appointment, which cause me to have to drive an additional 25 miles round trip to meet the person i needed to meet, to pick up what i need it to meet. And i had to hire more help. This ended up costing me an additional $400 just to pick up the items I needed it. The wort part was that I did not feel safe driving this vehicle. The oil pressure light kept coming on, the air conditioner kept cutting off as well.

MYRIAM B. 
Clasificación:
5.0

Art was a hard working guy,,he had a couple of people that walk in at the same time and did a great job handling their needs 👍 Great job again !

DIANA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
5.0

Young lady was very nice and had great customer service, which I really look for since I own a business myself.. Thank you guys I appreciate the service I received

orlando L. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
5.0

The U-Haul app and online system needs a lot of work. Secondd.week in a row where I had problems. Zada at the location made up for it.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERIBERTO S. 
Clasificación:
4.0

The associate that helped me was very kind and helped me in a short time span as I was in a crunch for time. It was much appreciated

NASTASIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Changmin O. 
Clasificación:
2.0

over charged for gas

TIANA S. 
Clasificación:
1.0

I made a reservation for both a truck and a storage unit to my surprise when I arrive there they only had the truck on file as I only wanted a one-stop-shop so not only did they not have my storage available but they had no other ones to offer me I was highly upset and disappointed and they would not work with me give me a discount or anything

LESLIE H. 
Clasificación:
5.0

We were offered superb service and will definitely use again!!

JAY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Great Service

GUSTAVO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
3.0

Daniel, area manager, Thought it would be more appropriate to call me and suggest that I have stolen the vehicle and threaten to send law enforcement instead of reaching out to the service location to ensure that the vehicle was turned in on time.

Michael M. 
Clasificación:
1.0

The woman at the counter is very rude and racist. She continued to remind me and my black husband that she does not work for Uhaul yet will cancel our reservation if she felt like it

Monica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eufenio V. 
Clasificación:
5.0

Everything was great! I will use this location for anything

Jesse S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna E. 
Clasificación:
5.0

The employees were awesome

Lesley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

The location was fine, the agent did everything he could for me. When I arrived the check engine light was on the truck I was going to rent. He tried to find me another truck but was unable. He then contacted uhaul and they said I could use the truck as it was with the check engine light on. The truck worked OK, I would like to thank the agent for all he did to help me out.

Neil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

Everything went smoothly from pick up to delivery. Truck was clean staff was friendly. Thank you Bob Mueller

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

Very friendly.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

Fast and friendly will be back

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKCOL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joanna L. 
Clasificación:
2.0

I thought it was only $19.95 in town. I rented the truck had it for about 6 hours only went from one city to the next and it cost me $150.00 it cost nothing that was advertised. I was ripped off I rented from u-haul before and it was the price advirtsed but not at this location.

LaTana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELANDA MICHELL R. 
Clasificación:
4.0

App needs to be updated. Froze several times when completing self check out.

Kiyanna K. 
Clasificación:
5.0

Put air freshner inside truck.

Andrew A. 
Clasificación:
3.0

El cliente no dejó un comentario.

LA SHUNDRA W. 
Clasificación:
4.0

There only a few spaces for customers checking in or checking out .Parking is very difficult when people return their trucks and park right behind the customer parking causing fear that you may hit them.

Martin J. 
Clasificación:
4.0

The inside was dusty

Mark L. 
Clasificación:
1.0

Was overcharged nobody even looked at truck I just dropped of keys and left

Delvin M. 
Clasificación:
1.0

When we returned the truck to the mini market at Apache Trail, the guy was so nasty.

JAMES C. 
Clasificación:
5.0

I can't remember the gentleman's name that assisted me but he was very helpful and informative. If this review matters you can probably look up the employee that helped me and give him a payed day off or a small bonus. If he was my employee that's what I would do, if and when I need this service again I'm going there and looking for him.

Anthony L. 
No se han enviado comentarios para esta ubicación.

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