My experience with Uhaul was bad. The moving helpers I ordered through Uhaul platform (Movinghelp.com) didn't show up. That make my moving delayed 1 day. In spite of hassles for me to find replacement in a very short time, Uhaul also me 1 extra day although we agreed on phone to return the truck 1 day late for free. Since it's been returned after hour through drop off service, I had no way to argue the issue with the store personnel. I had to pay first on the machine (thought would get refund later). Called customer service but Uhaul refused to refund. Weird thing is, Uhaul customer service decision was made by drop off store and district manager but not the customer service at corprate level. And the refuse reason was the Movinghelp.com is different from Uhaul and I should addressed the issue with them. Then why you put it on your platform with all the steps of renting a truck? Miss leading information and bad services!Yi H.
Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Atlanta, GA 30318
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I like the Staff They remembered my nameBrenda L.
Thanking the Staff Team for being Understanding about my situation! They also made my 😂🤣 day by making their job Fun while I watched on! A lady Staff and the 2 gentleman Staff competed to unlocked an equipment! She had unlocked it and the guys couldn't believe it! A Great Day!Brenda L.
not sure did not interact with anyone the location was closed when I dropped off the truck. But the did get it processed and checked in the very next morning. Very thankful for that quick turn around.JAMES R.
Patrice helped me yesterday and she was great! All the staff had good customer service!Ashauntiya B.