El cliente no dejó un comentario.ANUKOOL S.
Customer Reviews for Space Shop Self Storage 14th Street
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The property manager Cory Forest is the rudest and most obnoxious person ever. He doesn't possess customer service skills nor clarity of just simple questions. To ask him a question he instantly got irritated. Working in Customer Service myself I could have somewhat understood if I was being difficult but no it's was just him. Just to think a few of my friends suggested that I didn't even go there and now I understand why. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE.TENORISS P.
The unit was dirty. Had it less than two hours drove 15 miles and at 3:45pm the office was closed for the second time to attempt to check in!!! Finally used the drop box during office hours. The app did not provide a confirmation! Horrible!!! Check your security tape to confirm! There were many customers stuck outside!!!ERICA J.
El cliente no dejó un comentario.WAYNE E.
Say, I would have been willing to take, me the customer to the truck, rather than saying it's in the middle of these rucks. Do you not get in the wrong truck number because it's on your keychain.Adam P.
El cliente no dejó un comentario.WILLIAM R.
Friendly service, quick and easy pick-up and drop-off of the rental truck.ROBERT S.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.DEBORAH W.
I had a last minute request for a truck after being stood up by the movers I hired. I had a very short window of time to have all my items moved. I walked in, in a panic, and within 10-15 mins, I was driving away in the 15' truck. Everything worked out PERFECTLY! My son also rented 2 storage units in the spot. Keep up the great work!JOSHUA H.
Rep at Space Shop seemed to be annoyed we were bothering him. Rented there previously and had a great experience.CURTIS B.
El cliente no dejó un comentario.MICHAEL A.
Did not have my van and am still waiting on a refundMICHAEL S.
El cliente no dejó un comentario.JEANETTE A.
Drop off site had some old confusing signage that needed to either be updated or removed.TIMOTHY P.
There was one person working. It took me 25 minutes of waiting in line to get the keys to my van that I had already reserved a week prior. People in front of me were not even getting their reserved vans as they didn't have them or they were full of other people's stuff. Please hire more people and give people what you promiseRobert M.
Online pickup is incredibly difficult. Why didn't you ask me for pictures of me and my driver's license before I was standing in a parking lot trying to upload pictures over mobile data? Why didn't you let me upload an existing photo instead of making me take a new one every single time the upload failed?Wheeler P.
El cliente no dejó un comentario.REVELL J.
very helpful at front deskANTHONY C.
El cliente no dejó un comentario.Nikki M.
The gas gauge was messed up in the truck and I paid too much to fill the tank back up. I felt ripped off!MELODY J.
El cliente no dejó un comentario.Randy D.
This location needs to understand the difference between charging somebody's card and putting a hold on somebody's card. In total I was charged erroneously $213 for a 1 day $40 rental. In addition they need to have a better system for charging people with the extras such as dollies and pads that are not in a truck. Regardless if you bring the truck back early, if they check it in late they will charge you automatically for 2 days in addition to "charging" you up front instead of placing a hold on your card. I feel like it's a scam that they use to make extra money because most people probably don't double check their receipts!BOBBY B.
Tell people they should not even try to back a vehicle tow dolly. I learned the hard way it is not really practical even by experienced trailer-pullers. If you have to back out, take the vehicle off and relocate it, unhitch the dolly and relocate it by hand, then hitch everything back up.Douglas S.
Allow one way rentals with vans and 10ft trucks, as the 15 ft truck was way to big for our purpose.Yung D.
Dolly wasn't available and I was told to go to another location and they would have a dolly but they didn't. Overall awful experience and customer service.David F.
I did reservation for phone pickup! I arrived and found my truck and went inside to get key! When I attempted to crank, there was an explosion! The furniture pads I requested were also not in the back but there was a broken truck mirror. As I was walking inside to tell them, the dude walked out and said the truck had problems, gave me another key and didn't care about any damage on new reservation or gas level. No pads were available and he assured me that he would take care of updating the info; when I got my bill, the pads had been charged to me. I called that store and was told I had to call customer service for refund which I accomplished with a second call.Hoyt G.
El cliente no dejó un comentario.Charmaine L.
I got charged insurance that I told her I didn't want, the gas gage was wrong when I got in (the amount of gas they said I had) so I got charged additional for gas. I definitely will ask for paper copies of beginning and ending receipts to double check things are right. Not having this they are able to rip me off. Not happyMARY M.
Twice a month I get a truck it's always there. I don't have to go dig around and drive to other Uhall places.ANTHONY S.
Great customer service!!KIMATHA CHARICE J.
Clean the truck prior to renting it to another customer... especially during coivdDEANTE M.
Make sure all the dollies listed are actually available. Thankfully my move was manageable without the requested furniture dolly.MICHAEL J.
El cliente no dejó un comentario.Sean P.
Wear masks properlyDiana P.
El cliente no dejó un comentario.Marilyn T.
The vehicles at all uhaul locations are not well maintained; always some light on on the dash and terribly maintained transmissions that makes the vehicles jerk violently. I've had the same experience from multiple uhauls locations; luckily it's a very short hauling solution ...couldn't imagine how nerve wrecking it would be to have to drive long distances in any of these vehicles.MONICA L.
The U-haul I rented was advertised for $19.99. I reserved it for 4 hours and stated I would only go 50 miles. I stayed within those parameters. When I received the receipt for service, the invoice was for $108. Advertising this U-haul for $19.99 and then charging me $108 should be illegal.DEBORAH C.
Staff refused to change to either of two vans in better condition merely because they did not want to go through the trouble of entering change on the system. Also don't care for practice of not giving customers printed receipt at the time of return (before closing hours). I was told the storage company employees are not U-Haul employees therefore don't use their printer for U-Haul receipts.KEITH P.
This place does such a good job.ANTHONY S.