Customer Reviews for Space Shop Self Storage 14th Street
(Distribuidor de U-Haul del vecindario)

230 comentarios

151 14th St NW   Atlanta, GA 30318

(404) 752-7259

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar.: 12 p. m. - 5 p. m.
  • Mié. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(404) 752-7259

151 14th St NW
Atlanta, GA 30318

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar.: 12 p. m. - 5 p. m.
  • Mié. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Everyone there was extremely professional and helpful. Made my drop off very easy and fast 10/10

LAUREN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
1.0

Several mistakes happened and I was promised concessions because of this which they didn't follow through with nor did they respond to my email.

Kisha J. 
Clasificación:
1.0

Will never use again. My truck was not available. I was not credited and it was a 2 day nightmare.

SHANTAE B. 
Clasificación:
5.0

Keep on doing what your doing! Staff and customer service, friendly, informative, professional! Thank you for an EXCELLENT EXPERIENCE!!!!

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLOYD S. 
Clasificación:
2.0

The air conditioning was in disrepair and this is Atlanta. Working air conditioning is a necessity. My blankets were not in the truck so I would like a refund for that charge. The authorization process was too long and convoluted.

Travis T. 
Clasificación:
1.0

I've been incorrectly charged for damage to a vehicle. The vehicle was dirty on the inside and wasn't cleaned before being provided to me, and the vehicle was given to me on a half tank of gas and I was instructed the gas tank was full.

BRITTANY D. 
Clasificación:
1.0

Ordered a 20 ft. but was downgraded to a 15 ft. requiring multiple trips to move. Gas gauge was broken on the truck and was left with 15 miles to empty of gas. Staff was reluctant to do their job (i.e. provide ordered equipment, update reservation, etc.) Not a good experience at all.

MATTHEW L. 
Clasificación:
5.0

The staff were excellent and gracious, 5 stars to the ppl working. The truck we received was a disgrace: less than 1/8 gas in tank on arrival (such a pain! We had to get gas almost immediately!) which was annoying, tons of broken glass in the back, and the chassis of the truck must have been bent bc it rode with the butt of the truck to the right - not safe at all. That truck probably needs serious repair work, and it was hard to drive. I was incredibly disappointed and unhappy with the vehicle. I have photos and videos if you want proof/evidence. There was also some confusion with the gas level bc my agreement said I had to bring it back 1/4 full or I would be charged $30, but I was given a truck with less than 1/8 full tank. The staff sorted that for me, but even they seemed a little confused about why it was like that. The location was convenient and clean, but overall the experience was awful, with the exception of the lovely staff.

ANNA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRET P. 
Clasificación:
1.0

They are scammers that would steal your money

RUQUAYAH B. 
Clasificación:
4.0

#1. Tell customer Sunday hours of operation, especially when truck was reserved for 8:30 am Sunday and facility doesn't even open until 10 am! #2. I had to place call myself to find which facility would have truck I signed up for. Received NO call placed by UHaul. #3. Let customer know that drop-off location has no one at site to take truck back!

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ching-Chi T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAMAR V. 
Clasificación:
4.0

The reason I would not recommend this location is because I scheduled a self check in pickup, but had to wait 2 hours for the location to open up instead. I was told that the location did not do self check in prior to their opening time, despite your website confirming otherwise. This caused me to pay extra to my movers due to the delay.

GERI G. 
Clasificación:
2.0

Why do you charge me TWICE ? I booked for 4 hours and by the time we had a little chat it was 5 minutes late. If I would have booked 5 hours, it would have been the same price. That's clearly a rip off - pretend to be friendly and that this - really disappointing !!

Stephan J. 
Clasificación:
4.0

The return process was more difficult to be honest because the link would not open and I couldn't "return the truck" on it. Everything else was super simple and easy. Staff working there were awesome too.

ALANA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giancarlo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN V. 
Clasificación:
3.0

Most of their staff there is extremely rude and more concerned about what their friends did over the weekend than actually helping customers.

Christopher H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diamond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLIE R. 
Clasificación:
1.0

The location did not have any of the moving equipment that I requested (hand truck, dolly and mats) and the car's driver side door did not close. I was unable to move everything I wanted to without the equipment that I reserved. Will not use Uhaul again. Awful experience.

BRENNAN T. 
Clasificación:
3.0

The box was not clean. Also there is a suspension problem with this truck. When you go over sloped roads you hear popping coming from underneath the truck.

REGINALD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIBUZO N. 
Clasificación:
2.0

The lady I spoke with over the phone and in person must have woke up that morning saying, “I'm going to be difficult and unhelpful at every opportunity can can.” It took another individual who's name I think is Cameron to step in and provide me with the assistance I needed. I rent vans often for work and this location use to be my place of choice, because of its excellent customer service. If a van wasn't available at this I would either select another day or just not rent at all. All that has changed. It's become unnecessary obstreperous.

Benjamin G. 
Clasificación:
5.0

The self storage folks were amazing. As for Uhaul, we will NEVER be using them again.

ANDREW C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
1.0

This location was poorly managed and had terrible customer service. They did not have the hand truck, furniture dolly, or blankets that I had reserved. Instead, they gave me a single blanket and an appliance dolly but incorrectly charged me for the original two pieces of equipment. The truck was filthy when I picked it up. I personally removed the previous user's coffee and water from the cup holder and had to sweep out their dorito crumbs. The truck had only 1/4 tank of gas upon pickup, so I had to go fill the tank before I could start loading the truck. When I asked how I could acquire more blankets, the rep informed me that I could “drive to another location in town.” When I asked him to correct my statement, he said he would and then did not, so I had to call customer service and wait on hold for more than 30 minutes to get it noted on my file correctly. Please do not book through this location if you want a smooth move or expect your moving add-ons to be available with you equipment.

Kelsey W. 
Clasificación:
5.0

The staff is really nice and helpful.

Jeffrey S. 
Clasificación:
5.0

I signed up for my truck rental online days before the actual pickup date. I requested a dolly. When I arrived to pick it up, the staff said they were out of dollies. They said they had had 10 that morning but they all got rented. Seems like to me, if I had rented a truck with a dollie, they should have put one in the truck that morning when they had dollies?! I had to quickly go to Home Depot to rent one because I had paid workers to help me move. Don't offer things you cannot guarantee to provide!

Jamie W. 
Clasificación:
4.0

Checkin took a long time. When I arrived, I could tell the workers didn't want to deal with me and they took their sweet time, until he realized I was a quick mobile checkout. Then he added a bit of pep in his step. Getting my license verified and having an additional point of contact really extended my checkin time, but otherwise things went well

Arbre’ya L. 
Clasificación:
5.0

The agent I worked with - Jonquil Patterson - was outstanding. Very professional and courteous. Truly a joy to work with. Mike

MICHAEL E G. 
Clasificación:
2.0

El cliente no dejó un comentario.

DENITRA P. 
Clasificación:
1.0

24/7 online reservation is a complete scam. I made reservation weeks before to prepare for my move. Truck was supposed to be ready to be picked up at 730 AM with or without the facility being open. Nobody ever contacted me to tell me that I would be unable to pick up the truck until 10 AM. Upon arriving at Uhaul for the third time on the morning of my move I was greeted by an extremely rude employee who had no interest in listening to my complaints. I will not be using Uhaul ever again.

CODY V. 
Clasificación:
1.0

I had reserved three dozen blankets for my moving help to wrap furniture. The person at this store was so dismissive. I never changed my initial reservation when I arrived she had a lot of unhappy customers including myself. She told me real quick that they had no blankets and I would have to call other Uhaul stores and ask if they had blankets. I guess she doesn't realize that moving day is very stressful and the last thing I had time to do was to tide around town looking for blankets. I was so upset because I had nothing to substitute and use. Because of this the moving men did the best theu could. I have had to file a claim vof damages to my furniture.

Rodney P. 
Clasificación:
4.0

Young man went way beyond his job to help me.

jospeh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
3.0

Arrived at 4:45pm to return a van. Was directed to go out to the van and fill out the app for a return. Did that but when I went back in to finish the return the door was already locked and lights off. It was exactly 5pm when I tried to get back in and they knew I was out there. At least have the courtesy to tell me that they're locking up and I can finish the return online.

Craig M. 
Clasificación:
1.0

For some reason, my reservation got changed to a different location 23 miles away. I tried calling both customer service and the new location but was put on hold for an hour. Eventually I had to just get an Uber to the new location because I don't have a car. By the time, I go there the reservation had been moved back to the original location and the new location had no truck for me. I called the original location and they put me on hold again. After being on hold for 15 minutes, they told me that they didn't have a truck for me. I took another Uber home. On the way home I called the Georgia reservation line. Was put on hold. Once I got someone they told me there was a truck for me there. Once home I called the location again and they told me there was a truck. I then took public transportation to this location. Once there I was asking questions and wanting reimbursement for my Ubers but all they would say is that they were a third party and had nothing to do with it and couldn't help me. Worst customer experience of my life.

ANDREW S. 
Clasificación:
2.0

Staff on phone and in person were not helpful and just kept telling me to return the truck via app. I told them the app was not working well and they continued to say, like robots, "You need to use the app."

CHRISTINE M L. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramamoorthy S. 
Clasificación:
5.0

The gentleman (tall, thin, African-American) who checked me in and hooked up my trailer was pleasant, efficient, and thorough. I appreciated his customer care.

Terence S. 
Clasificación:
2.0

It was not the location itself, it was Uhaul reservation system and customer service. If you're make a reservation a month out and plan to move, you don't want to find out the night before the equipment and location for picnic are unavailable. The first rep I spoke with was rude and impatient, basically suggested I cancel. The second rectified it and offered a discount and more miles, someone else called and said the truck I wanted was now available and deleted all of the upgrades/discounts that were promised. I spent a total of almost two hours and at least five phone calls and in the end paid full price. Will jot recommend uhaul or use the service again

REBECCA B. 
Clasificación:
5.0

:)

Deon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
3.0

When I arrived, the desk associate informed me that they did not have the furniture dolly, hand dolly, or moving blankets that I had reserved. I had just spoken the prior evening to a u-haul representative who did nothing to inform me of this. I had to source the supplies I needed from a different location almost 30 miles away.

KENNETH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bhairav R. 
Clasificación:
5.0

Amazing staff so helpful and amazing

HULUAGERISH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
2.0

U-Haul system was down upon pickup. I wasted half an hour of a busy moving day standing in the lobby of the store (I had originally scheduled mobile pickup). Employees in-store were rude. U-Haul customer service was first unresponsive and then useless. I was told the dolly I reserved was unavailable upon pickup, and then was later charged for not returning it. I was also charged for furniture pads that were not even on the truck to start with. Awful experience with U-Haul, which seems to have become the norm rather than the exception.

Philip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEDA M. 
Clasificación:
5.0

The team was super fabulous and accommodating. Unfortunately the UHAUL system went down and was a complete mess. The poor team could not do anything. It was not their fault and they tried numerous times to connect with their UHAUL rep and they would ignore the phone calls and UHAUL support/tech also had no support to give. This delayed my move by over 90 minutes which I had also hired movers and lost 90 minutes over $135 worth of labor time in which I ordered from UHAUL. Also, I ordered 2 Dollies and 1/2 dozen pads and none available. Completely unacceptable and I will never rent from UHAUL again. I'd like for someone from UHAUL to connect back with me as I do believe there is some room for compensation for time lost and the unacceptable experience.

JOHN B. 
Clasificación:
5.0

Sunshine helped me tremendously. She made sure that I had the equipment that I needed.

Susan C. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
4.0

I was redirected to this location that was further away from my start and dropped off point. My reservation was at 8am, but the location didn't open until 9am; this was a scheduling conflict create by Uhaul, not the location.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA H. 
Clasificación:
5.0

The mobile check in/ check out was the most convenient and hassle free experience. I will definitely be using this service in the future

Christopher M. 
Clasificación:
1.0

I ordered a trolly and furniture dolly, upon arrival to pick up the rental, the clerk told me they are out of dollies and they should have called ahead or informed me but oh well. which imposed a challenge on getting to moving my stuff efficiently as more time was spent to look for a location that has them in stock. The truck was not cleaned and poorly maintained with some pre-existing damages.

Thair A. 
Clasificación:
5.0

Really appreciated the app for returning our truck. It was clear and easy to follow.

Wendy C. 
Clasificación:
1.0

The management and team are extremely unprofessional. They are not wiling to assist with problem solving and providing customer service. Cory and John are the worst U-haul representatives that I've ever worked with. Their excuse for the bad service is that they "don't work for U-haul".

CARLTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASSMINE R. 
Clasificación:
1.0

Where do i start? I'd loaded, driven 5 hours, unloaded, found there was nowhere to park, took truck back a day early. I was there at 6:02. They close at 6. These nuckleheads are standing inside the door. One just points to the drop box and yells some nonsense i couldn't hear. I needed to know what fuel costs would be since i was already at 0 patience and exhausted. I wanted to know if i could get a credit for being a day earlier. I got pointed at a drop box and mumbling through glass. Meanwhile, another guy walks right in another door. Maybe he worked there? No uniform or logos obvious, so who knows. Now i have the 2 day charge and an additional $125 for 3/4 tank of unleaded. I'm assuming thats what its for because i have no receipt. One of my employees treated a customer like that, they'd be fired on the spot. Absolutely no excuse for U-haul to have this poor customer service. Even Penske does better than this, people, come on.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Janisse M. 
Clasificación:
4.0

The staff was very professional and helpful. However there were no pads available and I had to use previously used pads that I found in the back of other trucks.

Tony B. 
Clasificación:
5.0

Super helpful with my account. Sunshine and Erika made my day!

ROBERT L. 
Clasificación:
4.0

Vehicles are NEVER clean at this location. They smell, are sticky and full of dirt and grease. Very gross! Secondly I had MAJOR issues with the pickup process. I ordered my truck from 14th Street, On the day of pick up, I logged into my account only to learn that the location had been switched to a location 8 miles away in a VERY bad neighborhood. I called customer service and asked for truck availability at 14th street & Peters street. The person on the phone switched my reservation to Peters Street. I arrived at Peters Street only to learn that they DID NOT have any trucks available. The staff at Peters Street then checked the closest availability and swithced my reservation to 14th Street! It took nearly 3 hours to get a truck from the location that I orginally ordered it from! YOUR COMPANY has TERRIBLE customer service! You caused my whole schedule to get delayed because of Terrible customer service. I had a whole event production that was relying on us getting a truck! It literally RUINED our day! Your online reservation process is TERRIBLE because it automatically swithes the location and does not tell the customer! When is Uhaul going to start caring about their customers?

KELLY K. 
Clasificación:
5.0

The lady on the phone was clear, articulate, and walked through step by step how to return my vehicle.

Tradd T. 
Clasificación:
2.0

Didn't have any of the supplies i preordered and did not tell me this ahead of time. The truck smelled like cigarettes and the cab was absolutely disgusting.

THOMAS M. 
Clasificación:
5.0

The staff was great. The gentleman at the desk (wish I knew his name) was friendly and enthusiastic and a big help.

Spencer P. 
Clasificación:
5.0

Erica Heard was exceptional! Totally responsible and professional. Also, the selfcheckin is awesome!

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
3.0

The truck was ready for rent but the dolly was not available. So, the other staff members and I had to call around to find a dolly. I had made my reservation two weeks prior and everything should have been ready.

Brandon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ja'Len F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
2.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

Perfect as is

KENNETH G. 
Clasificación:
4.0

1st problem: My location could not be verified even though my location services were on. It complicated my return process so I waited until the office was open. 2nd problem: you need to indicate your hot spot information. I didn't have internet there and had trouble getting on your website until I accessed another hotspot.

Valerie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amiziyah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba