My experience here was very good. I do not understand why I had to wear a mask in the office when the employee of uhaul did not.Clay C.
Trailer Rental & Towing in Athens, GA at Chase Street Self Storage
(Distribuidor de U-Haul del vecindario)
Athens, GA 30601
Services at this Location:
- Lun.- jue.: 9:30 a. m. - 5:30 p. m.
- Vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Athens, GA 30601
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When stepping inside the facility, I was asked to put on a mask while the employee did not have one on. When going out to the truck she refused to acknowledge that the gas gauge was over a half tank and ended up charging $9 for it. She was very rude and condescending and I will not be using this location ever again.EMILY C.
10 out of 10. Excellent customer experience in every way.Kathleen B.
Great customer service. Resolved all my issues.Jamie S.
nothing. Everything was great.James K.
very bad.Sandro L.
The truck was clean. However, the passenger side mirrors would not stay in the position I set them for me to see. They kept moving in toward the truck to where I could not see if there were vehicles on that side. Thankfully, I had a vehicle following me and we talked on phone when change was needed. Very unsafe. The gas gauge was marked at 7/8. I only asked for email contract and did not notice. I saw it just under 3/4 when I got in.Jim B.
Reserved equipment was not available and was not told this until 20 minutes before I was schedule to pick up the truck ! CSR who called us at 7:40am on Friday 10/02 left a VM they could not provide us with the truck reserved, she didn't know why our order was sent to them and told me to reschedule and to â€˜have a good day'.Ann M.
The 99 cents a mile charge seems a bit excessiveChristeen M.
Due to this location serving as a storage facility as well, I had to wait nearly 30 minutes to actually pick up the truck (even though I had already checked in online) because the attendant was dealing with a disgruntled storage facility customer. There should really be more than one employee working on a Saturday to prevent the delay in getting assistance. After all, Saturdays tend to be the busiest moving day!Kelly R.
We rented a trailer, 6X12. When we asked if there was anyone there that could help us hook it up to our truck, she just shook her head. Didn't say "no", didn't offer to help or offer to find someone to help us. Just shook her head no. My husband and I had to hook it up ourselves, it isn't a light piece of equipment. I forgot to get the blankets, I knocked on the door to let them know I needed in but she just looked at me. I waited 7 minutes for the door to open because she just realized she forgot to get the blankets. She could have asked me why I was knocking on the door! In returning the trailer, we asked for help removing if from our hitch. Again, "I don't know how to do that!" My husband just asked for her assistance. She only bent down to help because I started helping him. My husband injured himself trying to get the trailer off, two weeks he is still in pain.Richard I.
The truck was confirmed the morning of pickup. We arrived at 930 and it was not there nor were any trucks available. We waited over an hour for another renter to return with a truck. They did a quick clean and left it mostly dirty. Cracked rear view mirror. Terrible overall and would not use Uhaul againMarcy M.
Staff was very friendly and helpfulJoseph J.
We reserved a furniture dolly but did not receive it.Brad P.
This was a near perfect rental experience. The location did not have a â€œhand truckâ€ to rent me, but I didn't really need it in the end. It would have been nice if the 10' truck had a ramp on it.Dennis S.
If you are returning a truck after office hours, make sure your phone can share your location.MARCY M.
Laura, the agent, went above and beyond, arranging last minute storage to allow me to divert from a closing facility. Her customer service saved me from having travel plans ruined. She went out of her way to help me. It was a rare customer service interaction.Melinda N.
Just drop truck off.Addie M.
April was great to work with!Laureen B.
I found the Interior of the truck to be dirty, grimy and sticky even after the agent confirmed that it had been wiped down. The agent was not wearing a mask even though, according to the signage, customers are required to do so. (When questioned about this she stated it was â€œtoo hot.â€) Agent gave faulty, unclear and incomplete instructions on where and how to drop off the vehicle key, making a vague and unclear reference to a drop off point. This lead to confusion when returning the vehicle after hours. I have been a storage rental customer at the Chase Street facility in Athens for over 5 years and this is the worst I've been treated. There's simply no excuse for being lied to and for being given rushed, hurried and incomplete instructions especially when you are the only customer in the office. I'm glad to have terminated my contract with this facility.Betty Y.
The folks at Chase Street are great and helped me get a quick rental so that I could move stuff that wouldn't fit into my car from my home to my storage unit. Friendly, professional. A+!John C.
Heather Eddy was very professional. She help make my storage needs easy. I live 5 hours away and needed to store items for my UGA student. Thank you Heather for making my experience stress free!!Monica A.
Once I was actually able to get into the after hours lock box, everything went smoothly. Customer service on line was phenomenal in terms of talking me through the after hours procedures.Isiah L.
The whole process could not have been smoother!Rick P.