Comentarios del cliente para Chase Street Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chase Street Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Monica A.
Grado:

Heather Eddy was very professional. She help make my storage needs easy. I live 5 hours away and needed to store items for my UGA student. Thank you Heather for making my experience stress free!!

Isiah L.
Grado:

Once I was actually able to get into the after hours lock box, everything went smoothly. Customer service on line was phenomenal in terms of talking me through the after hours procedures.

Nicky J.
Grado:

El cliente no dejó un comentario.

Douglas M.
Grado:

El cliente no dejó un comentario.

Richard P.
Grado:

Nothing.

Rick P.
Grado:

The whole process could not have been smoother!

Stanley J.
Grado:

Fantastic!!!! 100%

John D.
Grado:

As always, uhaul was very slow, inefficient, and egregious in policy.... that’s why I use uhaul as infrequent as possible

Aniya S.
Grado:

El cliente no dejó un comentario.

Angela C.
Grado:

El cliente no dejó un comentario.

Douglas C.
Grado:

El cliente no dejó un comentario.

brianna M.
Grado:

Better communication. To many run arounds

Susan G.
Grado:

The transaction was not approved until I arrived to pick up the vehicle. I had to wait 20 minutes for it to be approved when this was supposed to be automatic. It was not.

Nicholas N.
Grado:

El cliente no dejó un comentario.

NICHOLAS N.
Grado:

El cliente no dejó un comentario.

Carol V.
Grado:

I have used this location twice and have excellent service both times.

Oscar T.
Grado:

The service was great.

Alex C.
Grado:

El cliente no dejó un comentario.

Phillip J.
Grado:

My online status said I could pick up the truck at 8:00 am, however the pick up location did not open until 9:00 am. This was not noted anywhere.

Chris N.
Grado:

Nice drop off. Computers down so took a little longer. But not their fault.

Tamelia H.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

Great customer service

Oran W.
Grado:

El cliente no dejó un comentario.

Alex B.
Grado:

I wasn't sure of where to drop off the keys at night. The drop slot didn't seem secure as keys could be reached from the floor after being dropped in the door slot.

Carl G.
Grado:

My only complaint is that you charged us for extra mileage over 83 miles when we had to pick up the truck, drive from Athens to Atlanta, then take the truck back. Not to mention we had to go to 2 different houses to pick up furniture, so we went over the mileage. I would’ve liked to be able to input how many miles I needed instead of u-haul just automatically giving me 83 miles.

Ronald V.
Grado:

El cliente no dejó un comentario.

Chris B.
Grado:

According to the contract I had until 7:00 pm to drop off the truck, at 6:30 pm when I arrived for drop off, the location was locked up and closed. Had no choice but to place the key in the drop box, even though would have like to been able to turn in truck to an actual person and get a proper checkout. Following day a charge was applied to my credit card for mileage overage (even after pickup location was changed on us and was further away) and a charge for gas even though it was left with more in the tank than when I picked up.

Brad H.
Grado:

Service was excellent. The location is very clean and accessible.

Stanley J.
Grado:

El cliente no dejó un comentario.

JENNIFER B.
Grado:

We went through a call center to locate a vehicle and specifically asked for the smallest possible since we were using it only to pick up an item that was too large for our vehicle. We were given the location based on their availability of the smallest truck and also quoted a price for the truck. When we arrived, they had only the next size up and were told that it would be a higher price. We were also told however that there would be no charge for mileage since it was a one-way rental and that the price given then was what we would pay.

Thomas Q.
Grado:

Agents there extremely helpful.

TROY M.
Grado:

We ordered this truck weeks in advance and the day before we were to pick it up they changed the time and location on us. We went to pick it up at 10 took them 1 hour to figure out how to work the system. We had paid for help at 7:30AM to help us pack truck had to cancel and pay a cancellation fee. We should really get a discount since the location was only 3 miles from original location and they put us 3 hours out getting on the road for a 7 hour ride.

William H.
Grado:

I could not comment on several items with the return facility , as I dropped of the truck when the facility was closed, so there wasn't an opportunity for any interaction ....

Arthur M.
Grado:

Great staff. Very helpful.

Mark F.
Grado:

El cliente no dejó un comentario.

Wade H.
Grado:

El cliente no dejó un comentario.

Pamela A.
Grado:

Dropped off after hours

Courtney B.
Grado:

The location wasn’t the problem. U-haul in general was. They changed my location WITHOUT telling me. I didn’t find out until the day I needed the truck because there was no text or email telling me the address for pick has been changed. Getting to the Chase Street location, they didn’t have a 1-way truck which is what I ordered! And apparently ALL the trucks in Athens were taken so I couldn’t get ANY truck at all the day I needed to move out. So I had to wait until the next day I was off to get another truck. Then the cost of renting the 1-way truck was way over the cost it was supposed to be when I initially ordered. Overall horrible experience and I will never use U-Haul again!!!

jochebed C.
Grado:

I’m upset with the customer service I received when I dropped off the rental. The lady was rude and treated me with disrespect when she said she “couldn’t trust” me alone in the office when she went to check the truck. Then I was charged for gas even though I returned the rental with the same gas (half a tank) than when I turned it in. Offended.

Misael R.
Grado:

El cliente no dejó un comentario.

Theresa H.
Grado:

Nothing, the ladies are friendly and on point.

David B.
Grado:

Out of appliance dolley

Michael M.
Grado:

El cliente no dejó un comentario.

Zach B.
Grado:

This review has nothing to do with the location. This review is for corporate/main office. It is understandable to not have equipment in store because a different customer is late picking them up, but why have confirmations if they don’t actually confirm that it is there? Seems like a business ploy to make sure you don’t go someplace else. I will recommend u-haul to anyone. Because there is zero way to confirm until you actually go to pick up the items and need them.

Laurie H.
Grado:

El cliente no dejó un comentario.

Rhonda F.
Grado:

El cliente no dejó un comentario.

SCOTT D.
Grado:

El cliente no dejó un comentario.

Alice B.
Grado:

El cliente no dejó un comentario.

precious H.
Grado:

El cliente no dejó un comentario.

durwood P.
Grado:

Great

Brian H.
Grado:

Truck was pretty dirty inside when I picked it up

ZACHARY S.
Grado:

If you know the day before that you are going to delay someone, you should call them and let them know. I arrived to the store to find a sign from the day before saying they were going to close early on that day (Friday) and will open late, or maybe not at all the day of my pickup (Saturday). I was never contacted and informed that there would be a delay in my pickup despite the company knowing in advance that I would be delayed. So after calling the emergency number posted at the store and finally getting in touch with uhaul directly, I was told it would be 2 hours later that I could get the truck. I got a $50 credit which amounted to roughly 7% of my purchase. The employee also kept my license so I had to go back and get that, which she somehow didn't realize until I was on my way out of town about an hour and a half later. To make matters worse, the employee had no remorse throughout this entire ordeal. I will never use Uhaul again and wouldn't recommend them to my worst enemy. Burn in hell, Uhaul.

John S.
Grado:

Everything went well from Georgia to Calif. The car was very steady, not even one sway or fishtail!

Catherine L.
Grado:

We had a hard time finding the drop box ... pointing out it was on the door would be helpful !

Qunqiu Y.
Grado:

El cliente no dejó un comentario.

BENJAMIN W.
Grado:

When I arrived, I had already checked in online and paid for the truck via the check in process. All that was needed was the final charge for the actual rental. For some reason, the system on uhaul end refused to accept my credit card for over 45 minutes of me and the agent swiping, changing options, clicking through screens, etc. She made 3 calls to support but didn't get anything from them about how to handle a (pretty glaring) technical issue. In the end, we cancelled my reservation and did a "walkin" appointment which went off without a problem. I like the idea of uhaul, but I don't like that I was hampered because of their system not being able to accept a swiped card at the pick up spot because (or in spite of) me already paying for much of the reservation online. In essence, the check in meant to make my life easier actually made it harder due to their systems.

GRANT B.
Grado:

El cliente no dejó un comentario.

rachel C.
Grado:

The service was fantastic!

Raymond J.
Grado:

El cliente no dejó un comentario.

asfaw A.
Grado:

El cliente no dejó un comentario.

Christopher N.
Grado:

El cliente no dejó un comentario.

matthew D.
Grado:

El cliente no dejó un comentario.

Melissa W.
Grado:

Great customer service

ROBERT D.
Grado:

El cliente no dejó un comentario.

Doug C.
Grado:

El cliente no dejó un comentario.

Derrick S.
Grado:

The guy who helped me was great.

Emily P.
Grado:

Great customer service.

Thomas B.
Grado:

El cliente no dejó un comentario.

Hailey Y.
Grado:

The woman working at the front desk on Saturday, June 10, 2017 was great help. I had no reservations and was in immediate need of renting a UHaul. The woman who helped me was patient and looked at all my options to find what was best for me. I would highly recommend using this location for UHaul needs.

William C.
Grado:

Dropped off after hours, well lit parking lot and a ton of surveillance cameras, felt very safe. I left a personal item in the truck when I returned it and Sebastian returned my phone call immediately and helped me get my property back safely. Thank you, highly recommend using them!!

Terre S.
Grado:

Chase Street Storage was closed when we returned so we did not meet the employees.

Cindy M.
Grado:

El cliente no dejó un comentario.

George L.
Grado:

Stacey was great during the turn in of the truck. She was very helpful and informative. So much so, when I plan to rent again I will contact her for assistance. Very good experience!

MICHEAL P.
Grado:

$700 for a 5x8.... and 9 days. You do the math I will never rent a uhaul again

Mitch G.
Grado:

El cliente no dejó un comentario.

LLOYD K.
Grado:

El cliente no dejó un comentario.

Thomas L.
Grado:

Since I'm not Tom Layman and the asshole keeps using my email - tlayman@gmail.com I really don't give a crap except for you to remove my email address. Order # 22941206

Carter V.
Grado:

El cliente no dejó un comentario.

Shenerra L.
Grado:

El cliente no dejó un comentario.

Leslie W.
Grado:

My entire experience was wonderful and efficient. Stacey should be the "Face of U Haul". She's friendly and informative via telephone, and she knows and promotes the U Haul brand in a knowledgeable and positive manner in person. Thanks!

Stephen G.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

El cliente no dejó un comentario.

Dovie S.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

El cliente no dejó un comentario.

KAI R.
Grado:

El cliente no dejó un comentario.

myrna L.
Grado:

Great service, easy and quick. Much better than the U-Haul lot....

RICKIE G.
Grado:

The Bitch at the front counter didn't fill in the blanks very well telling me about millage I went over. When I brought the u haul back I over filled so there needs to be a way people are getting reimbursed for situations like this. Also I had to pay 28 extra dollars for shit that wasn't explained to me. Yall are running a damn scam of a business

Rosemary G.
Grado:

Customer service at this location was excellent as always

Timothy A.
Grado:

El cliente no dejó un comentario.

TERESA T.
Grado:

very personable staff!

Bianca W.
Grado:

El cliente no dejó un comentario.

doug C.
Grado:

dropped of after hours.

Ryan B.
Grado:

The website continued to give the clerk fits when she was checking us in she continued to apologize and it took 45 minutes to check the people in that was in front of us and it was the websites fault it kicked her out 5 times

Cheryl V.
Grado:

Much better experience with the individual representing Uhaul at this location.

JOHN W.
Grado:

Wonderful experience!

Tony P.
Grado:

Very good location the lady's were very nice and helpful

Jennifer H.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

Back
To Top