Could not understand the customer service person I worked with at this location and kept getting interrupted by other customers because it was a gas station. One piece of my purchase that I used this truck to pick up got broke. Very unhappy!
Bonnie U
Northland Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54911
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Only 1 person there to run gas station and rental service. He had problems with rental tablet, had to call another person and still had issues, took about 20 minutes to get the truck and then later noticed that you thought we rented an extra truck probably because system didn't register that we picked up the one we reserved.
jeff bThe rental reservation process was a complete nightmare. You can follow-up with your district personnel to get an understanding of the FUBAR it was on Sunday. To clarify: It was not this location that was a nightmare, rather the U-Haul reservation process.
Randy OThe 17’ truck was ready and performed well for the nearly 360 miles we put on it. Filling out the online application was easy and the final price was the same as estimated. Returning the truck was great … just handed over the key and walked away, the receipt arrived by email. The one hang-up was that it took 30 minutes for the English-challenged person at the counter to painstakingly go over our online reservation, drivers license, contact info, etc. etc. He was a nice guy and conscientious, but it should not have taken so long. Also, the contract we got (via email at the time we picked up the truck … we didn’t know that until later) was in Spanish. Twice.
Joseph BThe women who assigned our truck could barely speak english and was very hard to understand. There ws no going over the trucks contols.
Harry F