Customer Reviews for Northland Mobil
(U-Haul Neighborhood Dealer)

Rating:

1.0

Only 1 person there to run gas station and rental service. He had problems with rental tablet, had to call another person and still had issues, took about 20 minutes to get the truck and then later noticed that you thought we rented an extra truck probably because system didn't register that we picked up the one we reserved.

Rating:

3.0

The rental reservation process was a complete nightmare. You can follow-up with your district personnel to get an understanding of the FUBAR it was on Sunday. To clarify: It was not this location that was a nightmare, rather the U-Haul reservation process.

Rating:

4.0

The 17’ truck was ready and performed well for the nearly 360 miles we put on it. Filling out the online application was easy and the final price was the same as estimated. Returning the truck was great … just handed over the key and walked away, the receipt arrived by email. The one hang-up was that it took 30 minutes for the English-challenged person at the counter to painstakingly go over our online reservation, drivers license, contact info, etc. etc. He was a nice guy and conscientious, but it should not have taken so long. Also, the contract we got (via email at the time we picked up the truck … we didn’t know that until later) was in Spanish. Twice.

Rating:

2.0

The women who assigned our truck could barely speak english and was very hard to understand. There ws no going over the trucks contols.

Rating:

3.0

The mobile app experience needs to guide and track better in first use, it was terrible I would have rather done the manual paper route. I screwed up, or the app did the firs part to get truck and i figured hand in key and go like in the past. Then learned of return process in app had to drive back and the truck was gone. Could not close out properly

Rating:

2.0

Employee didn't know details. Entered as 2 way, should've been one way. Told me I can return to local dealer but could not. I had to put another tank of gas in truck. Another tank of gas in my vehicle and a loss of 5 hrs. Of my day to return truck. I had to dish out another $75 out of my pocket because of the employees mistake

Rating:

5.0

Great support and service. Highly recommended! Attentive, friendly, and fast!

Rating:

3.0

Over charged me. I was charged double of what they said I would b charged uhaul is a big rip off

Rating:

5.0

Very nice staff truck was clean and ran great!

Rating:

1.0

Hard to communicate with employee.

Rating:

5.0

I think it would valuable to have the truck inspected when it is returned. I understand why that would be difficult, though.

Rating:

2.0

Ensure when someone orders equipment like an appliance dolly, they actually have one you can rent. I needed an appliance dolly, put it in my order. Went to pick up the truck and there was an appliance dolly at the location, yet they couldn't rent it to me even though I ordered it because their system said it wasn't there. So overall I'm disappointed because that was something I really needed today and was a let down.

Rating:

1.0

Pick up location change and was super inconvenient. The gas station that it was picked up from was not right. The place I asked to pick it up from was a legit location. The place that my pick up location was moved to was beyond inconvenient and the customer service person at this gas station was terrible. Everything that I filled out online magically disappeared so we had to waste time with this rude worker that had no clue what she was doing. I think it was terrible to do this to someone who is already stressed and on a time crunch.

Rating:

5.0

drop off went very well, no issues

Rating:

1.0

I returned the truck before the deadline, but it didn’t get checked in until over 2 hours later, resulting in an additional day charge. I now have to wait for this to go through a dispute because the clerk at the gas station didn’t do her Job. I also returned the truck with more gas than I got it with, and was charged for gas for not returning it with proper gas level. Again, I now have to wait for this to go through dispute because the clerk clearly didn’t even check the gas level.

Rating:

5.0

Nothing everything was awesome

Rating:

3.0

The gas set up should be changed to a full tank and not to where ever. How can you fill a tank to where ever it was when you picked it up.

Rating:

5.0

store employee was very nice and explain everything to us. I will rent here again.

Rating:

2.0

Have enough staff to assist a UHaul customer without being interrupted by convenience store customers. Know the rental process so you can assist customers with the online rental process. Customers are just that. They should not have to do everything for the rental on their own. I would not return to this location for a rental.