Update system to show availability beyond 4 hours. I chose my unit for 10 hours and prior to finalizing my order I double checked my request. After I reserved the unit, the system automatically converted my request to 4 hours. Email confirmations do not show order details only tells you to log in. It was not until I went to pick up the vehicle that I found out the order did not reflect what I chose. I spoke with 3 reps. from U-haul who could not help and I had extremely long wait times between each conversation. Finally I was told if they extended the hours I would have to pay for 2 rentals. It all boils down to the fact that someone else already booked the vehicle for after my time and the system did not provide warning the vehicle would not be available after 4 hours. This was an inconvenience to my entire day.
ShaTara M.
Trailer Rental & Towing in Anniston, AL at Victory Fuels
(Distribuidor de U-Haul del vecindario)
Contáctanos
1513 Greenbrier Deer RdAnniston, AL 36207
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 8 p. m.
Horario especial
- 6/19/2021 - 6/21/2021: 9:00 a. m. - 8:00 p. m.
- 6/22/2021 - 7/22/2021: 9:30 a. m. - 8:00 p. m.
- 7/23/2021 - 7/29/2021: cerrado
- 7/30/2021 - 12/31/2021: 9:30 a. m. - 8:00 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Anniston, AL 36207
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 5.0
Easy pick up and drop off
Rashada S.- Rating:
- 3.0
Correct your billing. You over charged me $14 for mileage that was incorrectly logged. I posted photos of the mileage in a dispute when i entered the vehicle and was still charged for the excess mileage, for which I would like to be refunded.
Tamera S.- Rating:
- 3.0
Provide a more timely pick up. Took too long to pick up my rental.
Steve T.- Rating:
- 5.0
N/A
Kristen B.- Rating:
- 4.0
Everything was fine.
Debra H.- Rating:
- 4.0
Al is well
Dennis E.- Rating:
- 5.0
Agent was kind efficient and expedited purchase up. Seemed less than 15 minutes processed in attach the trailer and a driving rain storm tested and we are on our way. I highly recommend a very kind man. I will always use him for for the U-Haul needs.
Michael H.- Rating:
- 1.0
We were charged twice for 221.00. Several people have mentioned they can see on the record we were charged twice in one day but we still do not have our money back. We will not be doing business with uhaul again.
Kelvin W.- Rating:
- 5.0
Great experience
Paul L.- Rating:
- 4.0
I signed up for rental on line, application would not load when at pickup location, no answer on customer service, ended up going inside and having someone take care of rental process, I believe it cost me additional money.
John N.- Rating:
- 2.0
The men who gave me the uhaul was very rude
Brittney Y.- Rating:
- 5.0
Everything was wonderful
Khadija K.- Rating:
- 3.0
Tire pressures were very low & should be checked prior to rental.
Donald Y.- Rating:
- 5.0
Very pleasant. Very friendly. Inspected truck and trailer with me. A perfect end to a long long day. No problems, just professional, knowledgeable and helpful.
Jovett J.- Rating:
- 1.0
Not only were they understaffed and not able to properly review the truck as I turned it in, they also sent me a $25 charge the next day for not folding blankets. Very sneaky way to try to make $25 after I went out of my way to pick up the truck and U-Haul changed locations on me due to no fault of my own. In addition to that also charged me an extra day on the tow trailer and insurance when we had previously only discussed an additional day for the truck itself.
Vincent P.- Rating:
- 5.0
Possible do away with the after 9 p.m. drop off fee.
Johnnie P.- Rating:
- 4.0
Equipment was fine and the staff was great. Wish U-Haul would get prices online to match the stores though, $5 difference. Also make you get 2 days even though I only needed for 2 hours.
Michael A.- Rating:
- 5.0
Every thing went really well, I won't hesitate to Go back there when I need anything, thank you.
Gary T.- Rating:
- 1.0
There was no clear places to park a 20-foot truck and auto transport. The one place that I could park. Had a dumpster and a personal vehicle fart in the way. It would be a better convenient for the customer if they had clear spots to park each item.
Jessica H.- Rating:
- 5.0
Whew! Moving made easier! Thank you!
WILLIAM B.- Rating:
- 5.0
Very pleasant experience. Easy to pick up truck and also return it.
CHARLES B.- Rating:
- 5.0
The man that was working was extremely helpful, nice and answered every question, patient
Wayne R.- Rating:
- 1.0
ashes, in ash tray. Front window dirty. Previous driver's rental contract was in there. Old face mask left in cab of truck. He was not very friendly.
Terry J.- Rating:
- 5.0
I reserved a $19.95 truck. However, when presented for pick up, discovered it had been wrecked. The dealer replaced a larger truck for same price. Prime epitome of customer service.
Geraldine T.