Customer did not leave a comment.Wendy B.
Customer Reviews for Victory Fuels
(U-Haul Neighborhood Dealer)
Anniston, AL 36207
Services at this Location:
- Mon–Sat9:30 am–8 pm
- Sunday9:30 am–4 pm
Special Operating Hours
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store owner at Victory is quite rude and unhelpful. He also tried to scam us out of more money saying we drove almost double the amount of miles even though we easily proved we didn't even drive as much as we thought but were still paying the original amount. Which I do believe was still an overcharge on his end. He just was not pleasant to deal with. But the people from U-Haul I spoke to on the phone, Ryan and someone else from reservations, were the sweetest and most helpful people! 10/10 U-Haul. The truck and equipment was amazing as this was our first time using you guys!Matthew D.
Customer did not leave a comment.TILDA S.
This location was amazing!! Extremely helpful and accommodating!!Roy P.
Customer did not leave a comment.lori L.
Customer did not leave a comment.Skinlay J.
Customer did not leave a comment.Robert H.
The truck had a very bad odor in it . Only one headlight on dim. The owner was really niceElizabeth W.
THANKS FOR ALLOWING ME TO RENT FROM YOUR BUSINESS I WILL B BK IN THE FUTUREâ€¼ï¸Brittney M.
Excellent experience. Easy to reserve and return. Staff is wonderful.Caleb D.
Customer did not leave a comment.David E D.
Maintain your standards, continue to provide excellent service.Frazier B.
Nothing everything was great!!Shemika P.
Customer did not leave a comment.Whitney F.
Guy was rude at location.Jaylen B.
Customer did not leave a comment.Kathy E.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.Jolena H.
Customer did not leave a comment.Carolyn W.
Customer did not leave a comment.Claire S.
The renter was very cooperative and kind. I would definitely rent a car from him again.Izhar A.
Customer did not leave a comment.TRACY H.
I had better experience with the customer service team, they were WONDERFUL!! I cannot remember all their names, (II believe one was Abby) I had trouble with a location mix up to pick up, and problems with the mobile return, the customer service team was knowledgeable and patience .BEST CUSTOMER SERVICE EVER!!!!!Beverly R.
Customer did not leave a comment.Kevon P.
This is the best place to hire U-Haul, the gentleman who runs the place is on point in delivering the best services needed within no time. Thank you so much Umang.Kimberly G.
Customer did not leave a comment.Edie S.
Customer did not leave a comment.James Y.
This was easiest Uhaul rental I have experienced ever. The owner was pleasant as always and went above and beyond to help us in every way he could. So much appreciation for your help with my daughters move!!Lori W.
Engine light was on and the tire pressure was lowCasey P.
Customer did not leave a comment.KEITH F.
Customer did not leave a comment.andrea M.
The guy was rude . I'm a talkative person and he had an accent that I had to repeat questions . And the mileage plus then you add gas for the rental is a little outrageousAnna W.
Customer did not leave a comment.JASON B.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.Carroll W.
Customer did not leave a comment.ROGER R.
Truck didn't have extra equipment i payed for on it. I wasn't able to get extra equipment made moving so much more harderShawanna S.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.Jerry R.
Customer did not leave a comment.mike W.
Customer did not leave a comment.PHILLIP K.
The STAFF WAS SO AMAZING AND AWESOME!!!Starvose E.
This location was awesome. 119 gate 8 rd was where they sent us originally and it was terrible. Out off the beaten path and no one there to help!NANCY C.
The guy was very helpful he told me where to put it checked in there and out of there in about 10 minutes.Gary L.
Was very friendly, very kind. Made sure everything was perfect before we took the unit. Great customer service. Was very busy and apologized for the time it took to get everything to us. Honestly it was quicker than I thought it would take so there were no issues even with the apology. I will definitely use this location again if I'm in the need for a uhaul. I give 100 out of 100 stars.James M.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Austin M.
Customer did not leave a comment.STEPHEN G.
Customer did not leave a comment.CHRISTIAN N.
Customer did not leave a comment.blinda K.
Customer did not leave a comment.Baylor B.
Truck was infested wit antsAdrian C.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.Frederick L.
There's nothing you NEED to IMPROVE!!! Everything was satisfactoryNancy B.
I've always had good results with uhaul till this time. They got the money for the truck when I rented it. Brought it back clean and filled up on time and two weeks go by and they hit my card again for more than the original amount. Now it's like pulling teeth to get a responSe from someone. It's not right.will L.
Customer did not leave a comment.Shardia T.
Customer did not leave a comment.JEFF F.
Clean out the inside of the truck and provide a ramp for the truck. Can't use handtrucks without a ramp. Made moving harder and longer.Donald B.
Customer did not leave a comment.James P.
weather stripping on the driver's side of the truck was falling down on the driverRobert L.
None at this time.Teresa B.
Owner deleted our reservation and tried to charge us more than what was listed on the uhaul site for a auto transport. Listed price is $159 and he tried charging us $330.Niles F.
Customer did not leave a comment.James M.
I was send three locations via text on where to return the truck . The truck rental was until June 26. I returned the truck on June 25 and was charged $25 . When I called to inquire why I was told I was charged for additional mileage and because I didn't complete online check in.. I was never informed about any online check in and I dropped the truck early and where I was told.. I would never recommend to anyone because they are not up front with you about anything and my card was debited additional money for no reason at.. Also to add insult to injury the customer service representative literally stated to me that they didn't have to disclose anything to me I should have read the contract.. That was so rude and the compassion and empathy was not thereAshley T.
Customer did not leave a comment.TOBY W.
Customer did not leave a comment.Nineshea F.
The online check-out and return procedure was very intuitive and efficient. The entire rental experience was easy and without difficulties.Tommie G.
Umang was awesomeAnnie W.
Very dissatisfied. Expected to be able to get an appliance dolly as I reserved one online, but the location didn't have one. The gentleman who helped me was really friendly. I just think U-Haul needs to do a better job of setting expectations. I also am extremely upset that I did not get some kind of invoice or itemized receipt showing me what I paid for.Dustin M.
Not make a customer wait around for 10 minutes because the guy who does U-Haul wasn't there. Also, this was the 2nd 10 FT. U-haul I've rented over the last week, and in both, a warning light that looked to be for the engine was lit for both entire 150 mile round-trips. I find that really annoying.John M.
Customer did not leave a comment.April F.
Customer did not leave a comment.Herman M.
Customer did not leave a comment.GEORGIA M.
U doing all u can doDennis A.
Customer did not leave a comment.Torsten D.
Service was great. Manager was great. The vehicle was terrible. Couldn't even completely close the driver door.Britt M.
Make sure that the last renter swept it out like you require me to do. I had to sweep a bunch of trash out of the thing before I could put my clean furniture in the truck.Neil C.
Customer did not leave a comment.Yolanda C.
The U Haul trucks itself need to be properly kept up on service. For example like tires rotate and balance, oil changes, and etc. It was very hard to drive the truck because it is severely off balance and the brakes need to be done badly. Also check the ramp and latches regularly to make sure there are no problems because I had a very hard time with it.Ohter than that everything else was good.Kelli W.
Customer did not leave a comment.Michael W.
Need hand trucksDANYALL P.
Everything was easy and convenient.Holli D.
Efficient courteous attentionDaniel L.
The truck given to me for my rental sounded like it was in need of servicing, or some transmission fluid. It was revving up too high before it changed gears. My experience with the facility .... the person at the gas station didn't understand or speak English well, told me there was no appliance dolly that I had reserved, told me the keys were outside, etc. Didnt have great knowledge of what was needed. Polite, but not knowledgeable. I tried contacting Uhaul via email with no response, and via phone and sat on hold forever. When we asked the clerk at the gas station for a refund, she was able to reach someone else who said I had not completed my reservation, which I had completed the day before with images and estimated mileage given. He did his side of the reservation, told the girl about the appliance dolly that was still inside the store, and told her where to find the key, which was inside the store. I had stopped by their location the day before and was told to do the online pickup information for this very reason, so I could pickup earlier. I did that and still was delayed about 30 minutes. Not a great experience with the location or with UHAUL.Lynn G.
The guy in the store was rather rude and unprofessional.Quintorria O.
Customer did not leave a comment.Michael N.
Great service! Highly recommend!Brittany R.
Customer did not leave a comment.Moneer I.
I had to speak to the owner over the phone. They never helped to hook up the trailer and the customer service was terrible. I think UHaul should know that this could be a major liability in the future.Earl M.
Gentleman was very nice and friendly.JOHN E.
Service was courteous and fast.James C.
All was well keep doing what you do I always rent from here thank youLamont M.
Easy transaction and no issues with the rental vehicle. Fast and efficient experience!Jeffrey N.
Good vehicle! Needs wash job real bad!!Ralph J.
Have better working equipment and explaining how to use the equipment properly. Not just issue equipment.Spurgeon T.
Only 1/4 full of fuel, windshield, windows and mirrors were all dirty including dog nose prints on the passenger window.David C.
Customer did not leave a comment.BRIAN D.