Good customer service
Marissa G
Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ancaster, ON L9G4V5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The drop off was at a convenient location. But using the mobile app to try to process the return after hours was frustrating. the time to download, sign up, and in the end it did not work. The app required me to pick a location and requested a zip code, allowing only numbers, not Canadian postal codes. I had to abandon the app, and drop off the keys. The next day i was billed for the difference between miles and kilometers. JD at this location was great at acknowledging the problem and fixing it. accidents happen. But enfuriating that it takes UHaul 2-5 business days to correct the visa transaction. UHaul is lucky to have good people at their locations, but their systems are terrible.
sean hWInter weather was expected and acknowledged when I picked up the van. The representative did helpfully point out that the van only has all season tires, but what I discovered on the highway was that there was very little windshield washer fluid in the reservoir. I ended up driving with an extremely dirty and salt-covered windshield on the 403, which is extremely dangerous. I was basically guessing where the lanes were. When I brought that to the representative's attention, he was apologetic, but divulged that the corporate UHaul does not reimburse the locations for windshield washer fluid, so they only periodically add a 1/2 bottle of fluid. He candidly admitted that the van's reservoir could easily take two bottles of windshield fluid, but the approach they take is a penny wise and a pound foolish. It is very fortunate that I did not get in a collision or drive off the highway as I could not see. I will be sure to share the approach UHaul takes to safety with anyone who is thinking about renting a van and encourage them to go elsewhere. JD himself is very lovely to work with, but the corporate approach to basic maintenance is extremely unsafe and silly.
Sara ANothing
Artan RFriendly service!
Douglas S